• Movie Studio

  6 answers, most recent on 5/20/2025

  [Solved] Imported file cuts existing object on timeline
  I'm using Movie Studio 2024 Suite, and all of a sudden, I'm having a problem when I import another file on top of an existing track. For some reason the new file deletes that portion of the original file below it. The attached example shows the
• Movie Studio

  27 answers, most recent on 8/1/2024

  RE: [Solved] No Longer Able to Render Project
  I think I have solved the problem. The video is rendering so I will know in an hour or so for sure. I didn't think it was the files or the frame rate, etc. The problem was much simpler that that....it was my CPU usuage. I noticed the CPU usuage at
• Samplitude

  5 answers, most recent on 4/1/2025

  [Solved] problem with volume control for virtual instruments
  Samplitude Music Studio 2023, running on Windows 11. I've run into this problem a couple of times now in my current project - if I use the track volume slider to lower the volume on a track with a virtual instrument, even just by a little bit, the
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  @David-Rees This has to be a bug? I tried your steps and this problem also happens in Sound Forge 12, so it's a problem happening for many years. But, it seems like saving the file via Save As... and then selecting 32 Bit Float as the output bit
• Music Maker

  11 answers, most recent on 11/21/2024

  RE: [Solved] Mouse zoom not working - and pdf download
  Ok figured out problem! Mouse settings: I did Not have "scroll inactive windows when hovering over them" ticked on. It was off. Didnt take long to figure out but geez. So if anyone else needs this post for reference.
• ACID

  2 answers, most recent on 9/6/2024

  [Solved] Post virus help for using Acid Pro 7
  Hi there,   I recently encountered a virus on my laptop called Trojan:win32/Malgent!msr.. Windows Defender removed it quite quickly but, ever since, Acid Pro 7 hasn't been working very well. It continually freezes, showing the blue circle of death
• Music Maker

  3 answers, most recent on 9/30/2024

  [Solved] Feature queued for download forever
  Using Magix Music Maker Premium 2024 on Windows 10 Pro laptop. This suite includes (among other features, which I have already downloaded and installed without any issues), the Music Maker features: Creative Suite, Plus FX, and Premium FX. I checked
• Music Maker

  4 answers, most recent on 2/10/2025

  RE: [Solved] coming up with errors
  @Carl-MParker Welcome to the Magix users forums. This problem is caused by a security setting in your Windows installation. Please read this Support page article. HTH JeffForum Moderator
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Leslie-Howarth The servers went down over the weekend. There are still problems.
• ACID

  5 answers, most recent on 6/15/2025

  RE: [Solved] Error x8004e204 (Izotope Neutron 4)
  So... I found a work around... (I also own SOUDFORGE, which uses also the same VST scan software - Neutron still worked fine in SOUNDFORGE - I did a switcheroo of the 4 little software scanner (changed the names) and... IT WORKED !) So the problem
• Movie Studio

  3 answers, most recent on 5/28/2026

  Seems to be a codec problem
  I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound
• Movie Studio

  3 answers, most recent on 1/7/2026

  RE: When will Nvidia Hardware Encoding Be Fixed in Video Deluxe 2026 Plus
  @Giuseppe-Nelva This problem applies to many softwares and not just video editors. Really it's a Nvidia problem. This thread refers https://www.magix.info/us/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/ From me-again's comments near the
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake Can to please upload screenshots of your program settings? Maybe we can spot a problem.
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: [Solved] MMM 2014 fresh reinstall from website
  Long story short, the installer was the problem, I finally got shot of trying to find a way to use the Win7 version of 2014, so I went forward to the next one - 2021 and it wouldn't accept activation/registration info - Then, the next day after
• Video Pro X

  4 answers, most recent on 5/28/2026

  [Solved] Video Pro X17 stuck at "Initializing movie"
  Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in  "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  The problem is my connection. Windows 11 has problem with my fire wire card.
• Movie Studio

  3 answers, most recent on 6/24/2025

  RE: [Solved] Audio noise
  @Brian-Lee Hi and welcome to the user to user forums. Assuming your problem is not being made by clipping the signal, try going into the program settings and increase the audio buffers by two and see if things improve. If they improve but only
• Music Maker

  2 answers, most recent on 7/18/2024

  [Solved] How to delete properly
  So MM still doesn't work after all the suggestions I've been given, so I want to delete it completely off my laptop, as I'm going to switch it over to my PC. The problems I was having shouldn't be a problem then, so I need help to delete MM
• Movie Studio

  33 answers, most recent on 9/22/2024

  RE: [Solved] some transitions not being implemented after export
  @jim-thorley You can get around the problem by dragging the mp4 over the start & end objects to create a crossfade before applying the transition, that way it will fade one into the other, (that is what everyone else is doing when testing your
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  The problems are still here. "NTDLL.DLL" is reported to crash, however that is not really the problem, it is the result of the problems, I have learned reading many many forums and threads.Using Video Deluxe Plus, Acid Pro 11. Updated to latest
• SOUND FORGE

  2 answers, most recent on 5/24/2024

  [Solved] Sound Forge 15 - Program stopped working
  Operating Sound Forge Audio Studio 15 on Windows 10 and it stopped working after 2 years of flawless performance. The problem box appears and simply says "SOUND FORGE Audio Studio has stopped working". After reinstalling the program, the same
• SOUND FORGE

  4 answers, most recent on 4/11/2025

  [Solved] Audio Studio 17- Opens on Win 11 Home, But Not Win 11 Pro
  I just upgraded to Audio Studio 17, installed it successfully, but it will not open on my Windows 11 Pro machine. I also installed it on my Win 11 Home laptop, and it opens and works with no problems.. Am I missing something needed to make it work
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 You could try installing Music Maker in the Windows Sandbox app. That's a clean environment. If it starts without any problems there, we'll at least know that something in your actual Windows installation is blocking the program from
• Movie Studio

  8 answers, most recent on 5/8/2026

  RE: Pixelan AnyFX is Free
  I don't have VDL 2026, but MMS 2024 does not display the source video. In VPX16, no problem.