• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  @AAProds Hi Al Thanks for your thoughts that is what I thought too. I am 'stuck with' a Sony DVD-VHS combi, which has all the bells and whistles for transferring VHS to DVD. John EB
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt Boris FX staff needs to manually transfer the SF18 license to your Boris FX account. This is still ongoing, because there a many thousands of users. Yes, Boris FX account has some problems. To my knowledge you can't unsubscribe from the
• Movie Studio

  5 answers, most recent on 7/8/2025

  RE: Upgrade or NOt ?
  AI style transfer and AI Colorize. If you don't need this, there isn't any need to upgrade @John-Dent @SP. These are already in MMS 2025, they're not new to Video deluxe 2026. Also it says - 'Boris FX BCC Chroma Key Studio - New' - I have Boris
• SOUND FORGE

  One answer, on 5/20/2024

  transfer license
  If we want to transfer license of Soundforge what to do ? Change the email in 'my account' settings and install it on a new computer and thats it? Thomas ;)  
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I decided to leave O2 for exactly the same reason. I have an issue and the O2 BOTs cannot come up with a fix. I have spent well over two hours maybe three trying and failing to get through to a real person. I have decided to move to another provider
• SOUND FORGE

  3 answers, most recent on 8/7/2025

  RE: Sonic foundry WAS cool?
  @robert-watson1528 Which version did you try to install? Sony shut the registration servers down, so activating old Sony versions isn't possible any longer. User accounts were transferred from Sony to Magix. This means that you can visit Magix.com
• Movie Studio

  One answer, on 4/4/2026

  [Closed] Transfer to backup computer
  I run Windows 7,mostly offline, using fully registered Sony Movie Studio 12. It is the only thing I do on this computer. But this computer is dying. I'm older and only make one small personal movie a year. But I enjoy it and would like not to have
• Audio Cleaning Lab

  One answer, on 4/18/2024

  Hello, I am transferring my files to a new computer.
  Can you send a link with instructions on how to download and transfer the license to a new machine? Thank you.
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  @bzan  I tried installing both the Sony Archive file and the original one I got as an upgrade from Sony. This could be the issue. As far as I know, Magix updated the installer after they took over Sound Forge from Sony. Maybe the Magix installer has
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Welcome to the Magix user to user forums. I don't use Magix web software or the hosting service you name but there are a couple of questions whose answers might help to solve this problem for you! First, how much time has passed
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Movie Studio

  One answer, on 7/13/2025

  RE: Alteração e-mail
  I purchased license number Removed by Moderator and due to a registration error I registered the email address Removed by Moderator when it should be Removed by Moderator where I already have another product MAGIX Video Easy 3HD with license number
• Samplitude

  20 answers, most recent on 10/27/2025

  BorisFX managing Samplitude family of products now.....
  I got the email about my Samplitude products now being managed by BorisFX... I opened an account and saw that my licenses were not there, so I opened a support ticket asking about the product transfers, access, and license code parking..... I had a
• Other products

  9 answers, most recent on 3/7/2024

  [Solved] How do I receive authorization code for domain transfer?
  Hello, I am trying to transfer my domain away from Magix, but I need an authorization code. How do I obtain this? Thanks!
• Other products

  2 answers, most recent on 12/19/2023

  [Solved] Registered new product and account at same time, used wrong email
  So I was registering a new account while activating a purchase I had made a few weeks back, and I must have typo'd my email, and I'm unable to log in on my installation now, and I can't seem to transfer the license key. Any way I can get this fixed?
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi. Again I would like to see some images from your Task Manager. This time from your project drive HDD. Is it an external drive? What are the drive's specs? What type of USB port is it plugged into if external? If internal, again we need some
• Video Pro X

  44 answers, most recent on 2/4/2025

  RE: Problem with exported DVD
  @AAProds @johnebaker Hi Al, Hi John, Sorry for the delay in creating the requested snippet but it can now be downloaded from https://we.tl/t-AkN9kkKndc This is taken from a "new" transfer to computer from the source VHS tape, using my Canopus
• Web Designer

  34 answers, most recent on 8/1/2025

  Publishing to OVH Cloud
  I have set up a hosting account at OVHcloud as recommended my Magix/Xara due to the discontinuation on the Xara online hosting service. I am struggling to publish my website at OVH (I have limited expertise ie a novice) I am trying to publish using
• Other products

  One answer, on 4/13/2024

  De-register a serial in order to transfer it to a new user
  Can you De-register a serial for AUDIO PLUGIN UNION - coreFX VolumeFormer in order to transfer it to a new user? If it’s possible, how is it done? What would that cost?
• Rescue Your Videotapes!

  7 answers, most recent on 6/20/2024

  RE: Capture show a couple of seconds then blue screen
  @Baldrick I have recently & successfully managed to transfer three VHS videos to my computer  I have tried all of the tapes that I am looking to transfer, including the three already transferred...and they all exhibit the same symptoms. Probably
• Video Pro X

  14 answers, most recent on 3/28/2025

  RE: Disable resample?
  @Joshua-Burner Hi What is the workflow between the members of the group project, eg: does each member have a specific task eg 1 creates the Intro, another the Outro, and others contribute segments to be incorporated into the final video  how are
• SOUND FORGE

  One answer, on 5/20/2024

  RE: transfer license
  @thomas-b2670 Transfer to a different customer? This can be done by customer support at infoservice@magix.net.
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable
• Samplitude

  6 answers, most recent on 10/10/2024

  [Solved] Wishlist for future Samplitude Pro: Songmaker AI
  I would very much like to see the "Songmaker AI" feature from MMM added to Samplitude Pro (and Studio?) Right now it is necessary to keep switching apps and I would very much prefer having a better workflow with Songmaker directly available in