• Movie Studio

  4 answers, most recent on 11/8/2023

  [Solved] Movie Edit Pro 2021
    Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today. If I select continue program, get message telling me system is unstable and then close's program. If I select display crash
• SOUND FORGE

  11 answers, most recent on 4/20/2023

  RE: [Solved] Why do you make it so difficult to get support?
  @Michael-Babbitt Great you found the error! 👍 Magix support is fine. I never had problems with multiple requests to them over many years. I'm not sure why you cannot open a ticket because after clicking on Contact Support there should be a bug blue
• Off topic

  One answer, on 7/7/2025

  RE: [Closed] vegas 22
  https://www.magix.info/us/forum/this-is-not-the-vegas-products-forum-please-read-here-first--1242927/
• Photostory

  2 answers, most recent on 3/18/2023

  RE: [Solved] Keine Videovorschau in Photostory Deluxe 2023
  @thomas-linsinger Hi Try changing the Program setings, Device options to CPU. If the video is still black, the we need more information. The specification of your computer system including Windows version, see this topic for what is required and
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• SOUND FORGE

  4 answers, most recent on 11/7/2022

  RE: [Solved] Version support
  Welcome to the Magix Sound Forge users community @Derrick-Fields. There is no 'end-of-support' date on this users forum and most issues can be resolved going back to the Sonic Foundry versions, The Magix end-of-support date is kind of a gray area. I
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  Purchased SoundForge 16, it worked for 2 months only and now won't launch. Send a troubleshoot copy to Magix. They did nothing. I posted on forum, but can't find that thread.
• Movie Studio

  6 answers, most recent on 2/6/2023

  [Solved] Looking for Dark Clouds.MOV
  I am using MEP v20.0.1.80 to re-edit a movie project I made in 2020, with an older version of MEP. In the original I used a background called Dark Clouds.mov, but I can no longer find this file with this version of MEP. Is this a file I can download
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  In most cases it is due to the PC having to little RAM and or too slow a processor. Can you give some details of your PC/MAC. A good tool to use is Speccy which when you run it will show much about your PC. Please note the minimum PC resources
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  I asked Magix for a link to revert MS2025 to the previous version 24.0.1.221 for those with the NV crash problem. This is their reply: "If you want back to the past version 24.0.1.221 you need to reinstall Movie Studio.Please follow the steps below
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Ben-Brunsson Have you checked whether the software is already listed in your customer account at Magix.com under 'My Products'?
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Ok, will do. Also, no need to shout at me. Dealing with Magix is stressful enough as it is, without forum moderators being all angry at me.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @emmrecs Regarding the high price I assume it's Vegas Suite? @Michael-Schmidt6033 If you are trying to renew your subscription for Vegas, you need to switch over to Boris FX as Magix no longer sells Vegas.
• SOUND FORGE

  3 answers, most recent on 8/7/2025

  RE: Sonic foundry WAS cool?
  @robert-watson1528 Which version did you try to install? Sony shut the registration servers down, so activating old Sony versions isn't possible any longer. User accounts were transferred from Sony to Magix. This means that you can visit Magix.com
• Video Pro X

  3 answers, most recent on 2/1/2023

  [Solved] Problems with Move Templates
  I am having trouble with the move templates on video pro x and can really use some help. The move templates work perfect on magix movie edit pro, but for some reason they are responding terribly in pro x. When I start with a green screen video and
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  I tracked down the issue to nVidia nvwgf2umx.dll which a lot of Magix users are having issues with as per the Magix forums. Much like the other comments, I only have issues with Magix software and nothing else.
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  @John-Jackson3333 The backend server currently doesn't work. You cannot fix this. This has to be fixed by Magix. It's unlikely they will do this over the weekend but only next week.
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi again Kami, I assume you mean that your account shows only MMS 2023 Platinum? If so, that is because it is the only Magix software you currently own, apparently. Your account will not show any potential upgrades (i.e. "new" versions).
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x No one is forcing you to purchase anything. As they claim in big bold writing on their website that the Ultimate Version includes these ProDAD features as "Add-Ons" Add-Ons are not OFX Plug-ins. And the images below show external
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all
• SOUND FORGE

  2 answers, most recent on 1/17/2023

  RE: [Solved] a bug decoding 220kbp mp3
  Does the waveform appear normal (not clipped) and can you see the missing 'chunks' in the timeline? If the timeline waveform display otherwise appears normal, try enabling:"Options> Preferences> General> Always proxy compressed
• Movie Studio

  One answer, on 2/5/2026

  RE: [Closed] Can't register Sony Movie Studio Platinum
  @Karen-Fritz Please read this post on the Magix Vegas forums and follow its advice. Also, please read this pinned post and follow its advice to post any further questions to the Vegas forums. Thank you. This thread will be closed. JeffForum Moderator
• Off topic

  One answer, on 5/24/2025

  RE: [Closed] quero cancelar uma compra
  @franois-mendes Basta entrar em contato com o suporte ao cliente em infoservice@magix.net     Simply contact customer support at infoservice@magix.net