• Music Maker

  3 answers, most recent on 1/9/2023

  [Solved] VST plugin path
  Hello, please help me...as i was during years installing different VST plugins they were installed to different file locations...i wanted to unify them, to have them in one folder...i know it was not good way, but i just all copy them CTRL+C CTRL+V
• Samplitude

  14 answers, most recent on 12/7/2022

  [Solved] Magix Audio Remote app
  I upgraded from SMS 2022 to SMS 2023, (2) I downloaded the Magix Audio Remote app which is now supposed to work with SMS 2023, but I have been unable to get it to work at all. The app cannot “see” my SMS 2023 on my PC. My system information: Windows
• Music Maker

  12 answers, most recent on 12/20/2023

  RE: [Solved] Won't go past installing!
  @BigTiger123_ The download manager stores all files in C:\Users\YourUserName\Documents\MAGIX Downloads\Installationsmanager So you can navigate to this folder and start the exe file manually. In case your Music Maker setup exe isn't there, it might
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  @Sorrento Which country you are from? For some countries you can find a phone number for Purchase Consultation (scroll down until the bottom): For example, the UK: https://www.magix.com/gb/support/customer-service/ Or Germany:
• Off topic

  2 answers, most recent on 10/22/2025

  RE: [Closed] How can I get a refund?
  @Fernando-Nieto Usually a mail to infoservice@magix.net and asking for a refund should be enough.
• Other products

  One answer, on 5/17/2026

  RE: [Closed] Crashing Vegas 20.0
  @Wes-Selwood Please read https://www.magix.info/us/forum/borisfx-now-owns-vegas-pro-soundforge-acid-pro--1352902/ and follow the advice given there. This thread will be closed. JeffForum Moderator
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis Hi The LUTPresets folder and LUT files are in the wrong location ie C:\Users\Public\Documents\MAGIX\Common\Videocontent\Video deluxe Premium Content\VideoEffects it should be
• Off topic

  One answer, on 6/29/2025

  RE: [Closed] LOST email
  https://www.magix.info/us/forum/this-is-not-the-vegas-products-forum-please-read-here-first--1242927/
• ACID

  3 answers, most recent on 6/14/2023

  [Solved] Loops folder location options and ?'s
  May I ask for some additional help on this topic? In that said Public "Common" folder there are separate folders for "ACID Loops", "Loops Collections", "Producer Planet Teasers", and "Soundpools". Which of these would I place additional packs,
• ACID

  9 answers, most recent on 6/14/2023

  [Solved] ACID Pro 10 vs 11... vs ACID Music Studio 11?
  Hello all, Back from a very mixed experience of going Apple Mac for a handful of years...Now back to Windows 10 with new SSD upgrade to buy time until life affords me ability to get a newer Windows machine. I own and have reinstalled ACID Pro 10 and
• Movie Studio

  2 answers, most recent on 12/14/2022

  RE: [Solved] DVD audio menu
  @danielbrx Hi, Someone at Magix forgot to make the distinction between Movie Studio and Video Pro X in the manual. The feature is not included in Movie Studio, only in VPX. It's only mentioned in the Comparison table under Export, DVD
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Your picture of the Task Manager shows Magix using both CPU and Memory. When Magix appears to have crashed, are the figures used continually changing or remaining constant? When I do certain edits, be they large or small, high or low
• SOUND FORGE

  2 answers, most recent on 3/31/2025

  RE: Twice I have been sold a non working product
  Problems redeeming voucher codes is usually the fault of the seller, which unfortunately is common and I usually recommend purchasing directly for Magix. Redeem voucher from third-party sellers like Best Buy, Musician's Friend, Guitar Center,
• Off topic

  2 answers, most recent on 1/24/2023

  RE: [Solved] Vegas 365 Pro
  @David-Edwards Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @SP. @Reyfox Hi See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  There are differences between the software as pointed out in the above posts. While all editing software can cut video, some can not load different file/codec formats. Also, if plugins are your thing, such as using VST for audio and other more
• Rescue Your Videotapes!

  One answer, on 4/8/2026

  RE: Unable to Activate Product – Error -24 (New Purchase)
  @konstantinos-georgakis Welcome to the Magix user to user forums, so not a contact for any Magix Support staff and no-one who posts here can offer any help to you, other than the following: The only person who can resolve this for you is the
• Other products

  One answer, on 3/21/2026

  proDAD VitaScene V5 PRO
  I have just purchased MAGIX Video deluxe 2026 Premium. I have gone through the activation for proDAD VitaScene V5 PRO which downloads but will not install. Help please.
• Movie Studio

  2 answers, most recent on 12/31/2022

  RE: [Solved] Where is the "Title Templates" Folder?
  Hi Kami The folder forTitle templates is: C:\Users\Public\Documents\MAGIX\Common\Videocontent\Program name\Titles\Standard HTH John EB
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @CubeAce Hi Ray, If you have a soldering iron, there is no reason you can't wire a mono mic across a stereo jack or whatever connection you are using. If you don't have a soldering iron there are stereo to mono audio connectors you can buy to put
• Movie Studio

  One answer, on 12/19/2022

  RE: [Solved] How to de-register copy of Movie Edit Pro Premium
  @Autie-Camilleri Welcome to the Magix user to user forums. You need to ask the family member who gave you the copy of MEP, assuming he no longer uses it, to email infoservice@magix.net with full details of his email address and product serial number
• Movie Studio

  7 answers, most recent on 4/18/2023

  RE: [Solved] Very slow rendering on new win 11 gaming PC
  @chuck-hunnicutt Chuck, the three-option version is Movie Studio 2023; the two-option version is Movie Edit Pro. MS 2023 is the later version. You can have two copies running at the same time, so I would suggest that you simply install MS 2023 on
• Off topic

  4 answers, most recent on 5/18/2026

  RE: I just tried to submit a support request on your website-- cannot save
  @Bimbus Ergänzend zu den Ausführungen von @SP. möchten wir Sie darauf hinweisen, dass die Testversionen aller Magix-Produkte im Vergleich zu den Kaufversionen bewusst einen eingeschränkten Funktionsumfang bieten. Ihre Videodateien benötigen
• Off topic

  4 answers, most recent on 5/18/2026

  RE: I just tried to submit a support request on your website-- cannot save
  @murrayatuptown Hello! This is a user forum and no Magix support staff is active here. Since we are all users, we cannot do anything in case there are server problems, but you can ask us, if you want some recommendations.