• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @Willy-Pesnec I'll also assume that all these pictures are on your actual hard drive and you are not accessing them via Onedrive or anything like that. In Program settings, check your graphics acceleration and change these settings to determine if
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  This is the only computer that I have the software installed on (and the only computer I have). The fact that it only crashes when I'm using SF tells me that it's a problem with that program. Yes, it happens on all audio files. I cna't imagine that
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @Can-Dive Hi . . . . the .insv file format created by the Insta360 camera, first needs to be processed by Inst360 Studio software  . . . . From the MediaInfo data of the sample file linked to, the actual codecs are standard AVC (h.264) 8 bit 4:2:0
• Music Maker

  4 answers, most recent on 4/1/2025

  cannot down load my product
  Confused...I was updating my computer and was adding Music maker software. I did not get my product that was on may account page (understand that it might not be compatible for 11). Received a music maker 2025 a temp version. not the premium edition
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• SOUND FORGE

  23 answers, most recent on 12/15/2023

  [Solved] Installation fail
  I installed SoundForge 16. It worked fine. I uninstalled to troubleshoot an unrelated problem. I downloaded the installer again and the SoundForge software will not complete transfer. The Izotope software installed just fine. The SF software will
• Movie Studio

  11 answers, most recent on 3/28/2024

  RE: new product activation
  I bought it from Magix software GMBH
• Movie Studio

  One answer, on 8/3/2024

  Install in more than one device
  I have a desktop and a notebook can I have Movie Studio installed on both? Software is only to be used in one at the time.
• Music Maker

  9 answers, most recent on 1/19/2023

  [Solved] Can't add serial number
  Hi - Bought Music Maker for my son to make music .. I've loaded software but the start dialog screen won't load properly - so can't add serial number... It's just got the loading icon ... Does anyone know how to fix or what I've done wrong ? Thanks
• Photostory

  12 answers, most recent on 3/12/2025

  RE: Hardware Acceleration Failing
  Hardware ..... GPU AMD Radeon RX6800GT. CPU AMD Ryzen 9 5900X .. all current drivers. OS .... Win11 all windows updates applied Photostory doesn't crash and there is no error in reliability monitor. The export fails and I get an error message
• Other products

  2 answers, most recent on 3/27/2025

  RE: Installing Independence Pro on M1 Mac
  @herchster Hi. . . . . install Independence Pro on my M1 Macbook Pro several times without success. I have installed Rosetta . . . Depending on the version of Independence you have:- The older macOS Independence was capable of running on macOS upto
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• SOUND FORGE

  17 answers, most recent on 2/10/2026

  RE: serial number
  @Paul-Godwin​​​​​​ Please check the same e-mail for additional serial numbers. Every software has its own serial. By the way, is Sound Forge Audio Studio 17 even included in Music Maker? I don't know.
• Off topic

  2 answers, most recent on 12/12/2024

  RE: [Closed] Deactivating devices when email address has changed
  @RonaldR-Niquette Hi In addition to @PATIENT-X comment, further posts for DVD Architect, which is a Vegas Creative Software program, should be made in the Vegas Community forum, link is at the bottom of this page, Add-ons category. This topic will
• Video Easy

  11 answers, most recent on 2/26/2024

  RE: Registering a Downloaded copy
  I think the moderators are over thinking my issue. I have software and a dongle that currently works and allows me to transfer video to the computer. My issue is that the software is a trial version with its limitations and I can't find a way to get
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  @Reyfox all that info should have been "upfront" with the buyout by Artlist. This wasn't true when Artlist took over FXHome. If I remember it correctly, this was insider talk on Reddit after the shutdown was announced, so nothing official and it
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Reyfox But I also know that some things can not be fixed without a complete re-write of the software, which isn't going to happen in the "here and now". That's basically what I'm saying, there's been some changes to keep the software running but I
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  9 answers, most recent on 12/29/2024

  RE: Magix Movie Edit Pro 2025 is stuttering, stopping and starting.
  Thank you, Ray, for your help on this. I'm a songwriter/singer/YouTube Vlogger. I use Magic Movie Edit Pro 2025 editing software to produce the videos for my vlog.My computer specs are: Win 11 pro version 23H2 (OS Build 22631.3447) desktop built in
• Music Maker

  4 answers, most recent on 5/20/2023

  [Solved] Phoning home constantly fails
  When starting MusicMaker, it constantly fails to connect when phoning home. I have to start the program sometimes 5 or 6 times before it makes a connection. If the connection fails, the error isn't handled, apparently, at all and the dialog box just
• Movie Studio

  6 answers, most recent on 5/30/2025

  RE: Cannot get to Activation
  @Kat-Rhein Hi . . . . . I have put in my software number . . . . Does this begin with P3- followed by 6 blocks, separated by hyphens, of 5 numbers? If so you enter this as @Gid commented above If not, and you have a series of letters/numbers
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @AAProds Al, either way it is available and Jeff didn't stipulate any conditions or lack of them. My understanding is that after the first year the only option to retain Win 10 will be the paid one and it will incrementally increase in cost and end
• Movie Studio

  24 answers, most recent on 4/29/2025

  RE: Provideo Coalition article on Magix Acquistion
  @CubeAce, @Can-Dive Hi . . . . The Infusion engine was more hardware based than development and it's implementation as far as I can ascertain was due mainly through the SDK development package released by nvidia.  . . . . As I understand it, the