• ACID

  4 answers, most recent on 8/24/2024

  RE: Register / Activate Acid 3.0
  If I had a Sony account it doesn't look like it transferred so I don't think I have a way of getting a different installer that way. I finally found an e-mail address for Magix customer service so hopefully someone there can help. I'd welcome any
• ACID

  4 answers, most recent on 8/24/2024

  RE: Register / Activate Acid 3.0
  @beeanimated Your old Sony user account should have been transferred to Magix. You just need to login and download the installer from your account. I don't think your old installer will work any longer because Sony disabled all old registration
• Movie Studio

  25 answers, most recent on 12/28/2021

  RE: Quick Time Movie Export (Advanced) Not Working
  @CarpentersMate Hi Mike. Nice facilities. It's been a long time since I've seen or used an open cake-stand cine editing table and nothing as new as those look. (But that was the 70s) That's 35mm film being handled there so were they reprints? Most
• Movie Studio

  25 answers, most recent on 12/28/2021

  RE: Quick Time Movie Export (Advanced) Not Working
  @CarpentersMate Hi Mike. First I would not try to compare what is possible from a home system compared to a professional company processing archival material. I would guess they are working from original film stock (unless it has degraded or
• Video Pro X

  10 answers, most recent on 12/27/2021

  RE: HDR output
  This was a tough one to fix. Took me some days to and from to get it right (almost gave up). Reading the descriptions over and over, and reading all the few resources available. Most of them described the workflow for the so called "Supported apps"
• Movie Studio

  25 answers, most recent on 12/28/2021

  RE: Quick Time Movie Export (Advanced) Not Working
  @CarpentersMate @johnebaker @me_again Hi Mike. Success with the main concept codec using the Quick Time Movie DV/DVCPRO NTSC setting. Windows can't 'See' or play the resulting file as such and has to be played in VLC media player. The MediaInfo
• Rescue Your Videotapes!

  No answers, created on 12/27/2021

  Error message: Path not found (swedish: Sökväg hittades inte)
  Hi! This is regarding Magix video saver v 8.0 on windows 10. I am getting this error message when hitting the "Transfer video to computer"-button. It says: Path not found (in Swedish "Sökväg hittades inte"). Does anybody know this issue and how to
• Samplitude

  One answer, on 12/26/2021

  Can license be officialy transfered to another person?
  Can license be officialy transfered to another person? And if yes, how to register to another email address?
• Movie Studio

  8 answers, most recent on 12/25/2021

  RE: [Closed] The activation code is incorrect
  Hi and Merry Christmas. GeneralComplete name                            : F:\Video\Sova.mp4Format                                   : MPEG-4Format profile                           : Base Media / Version 2Codec ID                                 :
• Web Designer

  One answer, on 12/24/2021

  RE: Deactivation of Xara Web Designer 10 Premium
  @Robert-Hollwedel Hi . . . .  I DO NOT have the option of "Deactivate Program" within the Help drop down. . . . . Login in to your account at magix.com, using the Account login icon top right of the home page, using the email address and password
• Web Designer

  One answer, on 12/24/2021

  Deactivation of Xara Web Designer 10 Premium
  I need to transfer my XARA Web Designer Premium 10.1.5.37495 DL x64 Mar 19 2015 to another computer. I DO NOT have the option of "Deactivate Program" within the Help drop down. How do I do this in Win 10? 
• Web Designer

  9 answers, most recent on 3/5/2022

  RE: my webpage will not upload: error message :- "ftp error failed initial
  @David-Cowan Hi . . . .  ftp error failed initialization . . . . Possible causes for this are:- Antivirus/Firewall is blocking the FTP transfer  There is an error in the FTP settings such as:- specifying the wrong location, eg defining a sub folder
• Video Pro X

  10 answers, most recent on 12/27/2021

  RE: HDR output
  Hi all, My yesterday message From all off my tests, VPX13 does not support export in HEVC / HDR Just import is supported for UHD / HEVC / BT2020 / HDR / 4.2.0 / 10 bits If you export in UHD / HEVC / BT2020 / 4.2.0 / 10 bits, lot off metadata are
• Samplitude

  9 answers, most recent on 12/24/2021

  RE: VST instruments not working after upgrade
  @dave-b5173 You must contact support at infoservice@magix.net and they will give you free coupons for all the Vita instruments that are not working. You then need to download the free version of Music Maker 2022 and use the coupons to download and
• Movie Studio

  11 answers, most recent on 12/23/2021

  RE: Error trying to use GPU for Export of Stereo3d: Side-by-side
  @johnebaker Thank you for you help! The source videos are separate Left and Right videos shot on two synced Sony RX0ii cameras. Here is the output from MediaInfo for one of the videos. The export completed successfully when only using the
• Video Pro X

  10 answers, most recent on 12/27/2021

  RE: HDR output
  Hi Morten,   From all off my tests, VPX13 does not support export in HEVC / HDR Just import is supported for UHD / HEVC / BT2020 / HDR / 4.2.0 / 10 bits If you export in UHD / HEVC / BT2020 / 4.2.0 / 10 bits, lot off metadata are missing as: Color
• Other products

  28 answers, most recent on 12/19/2021

  RE: Windows Software to import Video with a Canopus ADVC110
  @Jeff-Reed Jeff, glad to be of help. Analogue video capturing and editing is a bit of black art! Life is oh so simple these days with cameras capturing digital video, just transfer the file and edit away. so I hope that will be enough for video
• Video Pro X

  86 answers, most recent on 12/31/2021

  RE: What am I missing out on by sticking to V17
  @Scenestealer Hi Peter. All the movie clips were 4K 50fps along with graphics within the images that some of them were turned into video files for smoother playback where the graphics were produced by Boris Continuum Title Effects due to the
• Video Pro X

  86 answers, most recent on 12/31/2021

  RE: What am I missing out on by sticking to V17
  @Scenestealer Hi Peter. Here is the MediaInfo file of a project encoded as described above from MEP. GeneralComplete name                            : H:\Dalek Sratch Build.mp4Format                                   : MPEG-4Format
• Movie Studio

  38 answers, most recent on 12/17/2021

  RE: patches
  @choplife Hi I think the best way to determine which combination would be best is to create a test project on the new computer, make it a little complex by putting in a collage, some blur effects and maybe some colour correction, save it and export
• Photo & Graphic Designer

  One answer, on 12/16/2021

  RE: my product will not activate. Version 18.0.0 DL Mar 22, 2021
  @Garry-Young Hi The Error 24 message usually occurs due to a typo in the emaill adress being used or the program was initially registered to a different email address to the one you are now trying to register it with. If you have changed email
• Movie Studio

  32 answers, most recent on 12/17/2021

  RE: No sound on MTS or M2TS files.
  Update..I fixed it. Downloaded a codec pack from https://www.windows10codecpack.com/ and that fixed it. I can now transfer from my camera to the program with the sound intact. It works if you check download now or cancel when the program tells you
• Movie Studio

  30 answers, most recent on 12/17/2021

  RE: Intel Graphics Drivers Advisory
  @CarpentersMate Hi Mike. I'm missing something, common practice (in the past) was without hesitation to 'Get Off' anything onboard: whether it be Video or Audio for obvious reasons. I think the short answer is. You are missing a lot of
• ACID

  3 answers, most recent on 12/14/2021

  RE: Update Software to Acid Pro 10
  @Nicholas-Smilek You can check if ACID 7 is listed in your user account at https://www.magix.com/int/support/my-service-center/ Just use the same e-mail and password you used back in the day. All old user accounts should have been transferred from