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@AAProds HI . . . . Here's another: MKV won't import but edit the extension to MP4 and Magix accepts it . . . . No import on my 'clean' laptop. The prior TRV120E samples import fine. John EB

Movie Studio

33 answers, most recent on 9/22/2024

[Solved] some transitions not being implemented after export

hi can anyone help some transitions do not get put in during export the ones in question are called separation 1 and separation 2 they work when making the video but are not there after i export the video anyone have any ideas? i did try just export

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

You mention "computer", then you mention "laptop". Are these two different machines? The program however is renaming every file to "end 1b". I've explained why VDL does this. I do agree that the movie name should not be changed to "end1b". Try a

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

No... What it's doing is not "logical" at all. 🙄I am importing 1 single video file | Which has a name.Therefore, when I open the MS export-box = The LOGICAL thing would be for it to display the file's name there still.The program however is renaming

Video Pro X

14 answers, most recent on 10/21/2025

RE: [Closed] Serial Number / Licenses

@Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator I changed my e mail address as it

Movie Edit Now

8 answers, most recent on 3/25/2025

Getting Firewire to work on an old laptop fitted with a FireWire socke

I am trying to help a frield who has 18 DV tapes to be got from analogue to digital. She recently ordered a new PC with Windows 11 and forgot to ask for a FIREWIRE port to be installed. It unfortunatelty cannot be added now. I have a 16 year old

Movie Studio

43 answers, most recent on 3/7/2025

RE: Audio not importing

@CubeAce, @Gid Hi Ray, Gid I have rechecked on my PC and the Sorenson file will import, however it takes a ~25 secs before anything appears on the timeline and no audio, which is mp3 format and not normally found in modern 'standard' video file

Movie Studio

2 answers, most recent on 5/6/2024

brought new laptop deactivated old laptop here and it stated ready to

is says ready to use in other laptop when i register new laptop it says sireals already in use of old laptop.

Audio Cleaning Lab

No answers, created on 8/24/2025

Audio Cleaning Lab 15. Input sound problem with Windows 11

My input via a Behringer module works fine on my old Win 10 laptop but all I get on my new HP one running Win11 is an intermittent blip noise. I have tried altering settings and apparently my drivers are all up to date. Any suggestions?

Movie Studio

27 answers, most recent on 4/20/2025

RE: Activate Mpeg 4 Codec in Movie Studio 2025 Platinum

@William-Keeth Hi. I notice you have a laptop with only the intel inboard GPU chip. My system is not as new as yours but it is possible you are not running the latest driver for your GPU. You can check whether you have the latest driver for your GPU

Movie Studio

2 answers, most recent on 4/29/2025

RE: magix hub

Thanks for the response , seems its saving the files in content folder, odd thing is i have to exit the program for every download i do. maybe a windows 10 thing?, going to update with a new laptop.

SOUND FORGE

4 answers, most recent on 7/23/2025

Sound Forge 17.02 not starting correctly

Downloaded program fine. When I start the app, the loading screen comes on, then no program. Is not running in background, it just stops completely. Have uninstalled and reinstalled. same result. Win 11 Home, 1 year old Dell XPS laptop with i7 ultra

SOUND FORGE

7 answers, most recent on 11/10/2024

RE: Audio Input issues

If you need to use the laptop's (unbalanced) analog mic input, many laptops (and smart phones) use a 3.5mm TRRS (tip-ring-ring-sleeve) four conductor jack. As I recall, ring #2 and the sleeve terminals are for input. Mic adapter plugs can be

Movie Studio

26 answers, most recent on 1/27/2024

RE: [Solved] An Error occured during Export

@fishycomics Hi Can you please complete the specs of the laptop please - we still need to know the CPU full name and model number, RAM installed and additionally the make/model of the laptop. . . . . the arc graphics . last update was sept 2023

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@me_again, @emmrecs Hi Snapdragon chips are a 'System on a Chip' (SoC) , ie they are CPU, GPU, audio, and other hardware devices, all rolled into one chip with lower power requirements, then for example CPU, GPU and motherboard combinations found in

Movie Studio

4 answers, most recent on 8/19/2024

[Solved] GPU is deactivated in export to MPEG4

Hi! My problem is the message: "Please update your graphics card. Hardware encoding has been deactivated". The message appears when trying to export a 360 movie from the GoProMAX2 project (a project based on 5.6k HEVC movies) to MPEG4 format. My

Samplitude

3 answers, most recent on 4/20/2024

[Solved] Failure of install of Samplitude

Hello, I have a Samsung laptop with Windows 11, all updates installed. Can't figure out why, Samplitude Music Studio 2023 won't install. I get an error, something about "the code execution cannot proceed because mfc140u.dll was not found. I have

Movie Studio

26 answers, most recent Yesterday

RE: Message: Could not find a part of the program. Please install again.

Hmm I cannot edit my response above to add the info. So I installed the trial of VPX17 on my INtel-only laptop where VPX16 WAS working but Studio 2026 was giving the missing part error. Sadly now the newly installed trial AND the existing Studio

Photostory

One answer, on 2/18/2025

System requirements to run program

Please describe your issue as detailed as possible. Hi, I have used Photostory Deluxe for a number of years and currently have the 2024 version. l intend to change my windows 10 laptop for a new windows 11 laptop Looking at the Magix website for the

Music Maker

2 answers, most recent on 7/31/2025

RE: 2026 trial download

@kostas it's not really clear to me, what is the cause of the problem here. In this thread, it was solved by enabling TLS protocols in the Internet options and the disabling the warnings if a connection is redirected:

SOUND FORGE

4 answers, most recent on 11/25/2023

[Solved] Loud hiss on all audio playback when Sound Forge 17

SoundForge 17.0 installed and registered okay on my Windows 11 Lenovo laptop. From the waveform display, it does appear to record audio, but when I play it back, I get a weak rendering of my audio underneath a huge hiss over the top of it. I'm using

SOUND FORGE

6 answers, most recent on 8/5/2025

RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?

@GregoryP-Lewis I found a Reddit post where the writer solved the AppHangB1 crash by plugging their HDMI monitor cable into the GPU ports instead of the motherboard ports. Are you using aPC or a

Video Pro X

One answer, on 3/23/2026

[Closed] Downloading Video Pro 23

I cannot get the downloaded file to install Vegas Pro 23 on a brand new PC AMD Ryzen X870 Motherboard, 64mb of RAM, 1TB main drive and a 2TB secondary drive, program will not even begin to download. On my laptop which is an Intel i9 Lake I cannot

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

Like I said I have done the INI thing and the cursor. Silly me to think the software should work out of the box and on HO laptops. Once started if I load up any project and press play it grinds to a halt after a few bars... the screen becomes