• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Hi We need more information on the MOV file encoding formats used for the video and audio. Download and install MediaInfo and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Movie Studio

  One answer, on 12/19/2024

  Installation Manager keeps pausing
  I've been trying to download the 1GB installation file but it keeps pausing. PC has plenty of available resources and internet connection is solid. The lack of a direct download or offline installer is infuriating. I've been a customer since 2012
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  John EB - apologies, just reread by last comment at 12.52pm on 10/10, which needs an addtional fact - When I was wanting to use my old MEP 13 on the Win 10 pc. it was with upgrading to Win 11 in mind, which turned out to be impossible anyway. I
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  @johnebaker Hi John. I had guessed as much although the last block in Gid's original large image was a different size. 5112 by 364 px But like I said. It's Apple up to their old 'keep everything on the same OS' bull. Not that Microsoft are much
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  Ya, it's in a bad state alright. I got a fresh install of windows with updates. And a fresh graphics driver, network stack, wifi driver and bluetooth driver. Reinstalled K-Lite Codec Pack. Reinstalled Nvidia control panel. My bios secure boot was
• Video Pro X

  One answer, on 9/30/2024

  Video Pro X (VPX) has no HDR capabilities
  None whatsoever, all the HDR information is lost when exporting. Try Vegas pro video editor instead, that seems to have all the possible HDR formats supported. Just wanted to do some community service as, unbelievably, this information isn´t
• Samplitude

  4 answers, most recent on 7/31/2023

  [Solved] X5 and 365 - Problems
  I just had a computer crash (magix mm 2023 was on the crashed computer), so my 2nd computer has Samplitude X5, and compared to Magix MM it is chalk and cheese in terms of Automation. No matter what I did with X5, the audio recording is distorted,
• SOUND FORGE

  2 answers, most recent on 5/29/2024

  we cant activate and registered online
  the problem always appear is need to reset my internet setting but we made it already but the problem is persist
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @AAProds, @CubeAce Hi Al, Ray . . . . trying to install the program on too many computers and that I had to deactivate one of them. I had the same, the good thing is you do not have to shutdown the program to log in to your account, the dialog takes
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho What is Gemini? Google Gemini? Depending on their training data, LLM are more or less "stochastic parrots". I don't think it can produce a solution to niche topics which were never discussed on the Internet. In my personal experience
• Movie Studio

  12 answers, most recent on 9/15/2025

  RE: Does MovieEditPro Premium support LUT?
  @magix_dr Hi . . . . What can I do to have MEP2022 on my new laptop? . . . . The only option would be to look on the Internet for a boxed version someone has for sale. This does come with the risk of being scammed. The best option, IMHO, is to
• Movie Studio

  2 answers, most recent on 9/8/2025

  RE: Is there any detriment in encoding everything at level 5.1?
  @Apollo89x Hi . . . . Would there be any "negative impact" from doing this? . . . . The higher levels enable higher resolution and frame rate video formats, however they can take more CPU/GPU processing and require higher spec playback devices to
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  Is it possible to have the license number deactivated and my purchase refunded? I am not in a place with reliable internet service. The time and travel isn't affordable. If I wasted money on it, so be it. But I don't intend to invest anything more
• Movie Studio

  10 answers, most recent on 4/25/2025

  RE: Help with Recommending PC Specs
  @DIYMark, @CubeAce Hi . . . . My target audience is YouTube. So squeezing everything out of my camera is not my intention. . . . . IMHO, for Youtube there is no issue with using Movie Studio or VPX, it is purely a matter of selecting the correct
• Movie Studio

  6 answers, most recent on 11/6/2025

  RE: Text-To-Speech Generating Preview/Full Audio stopped working
  My problem is Speech-to-Text. It last worked properly for me using VP22 on 09/30/2025. I then went on vacation for a couple of weeks. Upon returning home I took advantage of a 25% discount for VP 23 and installed this newest app. Yesterday
• Photostory

  17 answers, most recent 10 hours ago

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Music Maker

  4 answers, most recent on 5/20/2023

  RE: [Solved] Phoning home constantly fails
  After searching through the support materials, I found this support article that had the information needed to fix the issue: https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/ I needed to change the TLS
• Other products

  6 answers, most recent on 4/9/2024

  RE: [Closed] Vegas Pro 21| Having trouble activating
  I'm having the same issues. Resetting the Internet settings and uninstalling and reinstalling the program changes nothing. Hope this can be solved soon.
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  @VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Movie Studio

  2 answers, most recent on 2/18/2025

  Monteren met Magix Video deluxe 2023 Premium
  Versie 22.0.3.172 Heb al tientallen oude en nieuwe films gemonteerd sinds ik in 2013 begon met Magix Video. Gisteren werd het beeld in de Monitor opeens horizontaal gesplitst en 2 vertekende beelden. Dit werkt heel verwarrend! Na exporteren werd
• SOUND FORGE

  6 answers, most recent on 4/25/2024

  RE: Sound Forge Audio Studio 17 - won't open on Dell Laptop Windows 11
  NB - have just done a re-install and also ensuring internet settings are activated (as per the reply to another post) - and still no joy, gets stuck at the same point.