• Music Maker

  12 answers, most recent on 11/29/2024

  RE: [Solved] Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  @The_Banando Have you already tried to reset the program settings? Yes, I have! I got a response from support saying its some weird graphical user interface issue, and they had me use a .cfg that changes something with how it renders, and it works
• Samplitude

  9 answers, most recent on 8/29/2024

  RE: [Solved] audio stopped loading with project
  Thank you SP! The reset seemed to stabilize the issues I was having with the transport, mixer, etc. The audio took some work arounds but I have my audio tracks back. Thanks again!
• Music Maker

  One answer, on 11/22/2024

  [Solved] Music Maker 2025 not usable
  The new version of MM 2025 have a huge bug. Even when I will be off line it is trying to connect/sync with store and no instrument which I currently own is awailable to use. I never observed this issue on the older version.
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  ok I found the service center and ran into this issue  
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  @spuddy13 Hi Brian Check your system for update issues, see this tutorial and do steps 3 - 11. Has anything changed on the PC between working/not working, eg Windows or antivirus updates etc? John EBForum Moderator
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Oh, I wasn't aware it was a known issue. Thanks, Rick.
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together.  
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi Would you please answer the specific questions you have been asked regarding disc brand, type and the burn parameters. General comments make it difficult for us to be more precise in diagnosing the issue you are having. . . . . 8.5gb
• Movie Studio

  7 answers, most recent on 12/29/2024

  RE: [Solved] crash when internet goes down
  Thanks for the answers, I have uninstalled MS onedrive. It just reinstalls itself! I think it is an integral part the the spyware that is windows. I never have actually used it though. The problem is now unreplicatable for me as well now that I
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  I tracked down the issue to nVidia nvwgf2umx.dll which a lot of Magix users are having issues with as per the Magix forums. Much like the other comments, I only have issues with Magix software and nothing else.
• SOUND FORGE

  2 answers, most recent on 4/4/2025

  RE: [Solved] Clicks and Pops when Waveform displayed
  When playing audio in SF18 there are clicks and pops ONLY if the waveform is displayed. If I minimize the file window it plays fine. hi @Frank-Basile, I do not recall other reports or have experienced this issue in SFP-18. Iff this is occurring with
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  Could this issue with PayPal be related to this POST?
• SOUND FORGE

  4 answers, most recent on 7/14/2025

  RE: Sound Forge 17 and issues with Microsoft Sound Mapper
  Thanks guys! That fixed the issue!
• ACID

  One answer, on 6/28/2024

  [Solved] how do i unlock my serials and reactivate?
  i was having payment issues with a certain card and my account/serials became locked. how do i rectify this?
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit what are your specific activation issues?
• Music Maker

  One answer, on 1/28/2026

  RE: I had purchased the Magix Music Maker 2026 and never got the code
  @Jon-Jefferys  Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to
• SOUND FORGE

  2 answers, most recent on 12/22/2025

  RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters
  Welcome to the Magix Sound Forge users community and seasons greetings @JTJack27.I cannot duplicate the hardware meter behavior and do not recall other users with the same issue. Have you tried different meter settings i.e., meter type, range,
• SOUND FORGE

  4 answers, most recent on 7/8/2024

  RE: [Solved] SF18 crashes when loading a file.
  You could try resetting Sound Forg14 and/or 18 in the 'File' menu.. however I would surmise it is a PC related issue. Some folks have had issues with MP3 files and resetting usually resolves that issue. There are no common problems with PCM wave
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  That said, I am very grateful to the customers of Magix who have helped me with technical issues on here. Thank you ! Also people on the Vegas forum (another Magix product that keeps failing).
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @Marc-Goder Hi Marc . . . . Who has already rendered in AVCHD 1920 x 1080p ??? . . . . Correction: Since the update - no problems with AVCHD interlaced for BluRay disc - 17 movies of varying length no issues with any of them, 2 BD discs of the 17
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB
• Movie Studio

  26 answers, most recent Yesterday

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Which Topaz Labs products do you own? I have Topaz Gigapixel and Topaz Video and haven't seen an issue like yours, albeit I have VPX17 and VdL 2026 Premium. JeffForum Moderator