• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @pjleese The program in the Ultimate Edition is still the Premium version, in case this is your question. There is no separate Ultimate program version. But the Ultimate Edition comes with additional content. So please check your order confirmation
• Movie Studio

  2 answers, most recent on 8/7/2025

  RE: [Solved] WRONG VERSION
  @memos Hi, In the email that you received with the activation code, there are probably other things to download. Check that email to the bottom. As far as I know, there is no version of Video Deluxe called "Ultimate". Ultimate means that you get
• Movie Studio

  2 answers, most recent on 8/7/2025

  [Solved] WRONG VERSION
  On 16 July 2025, I paid into your account the amount of 59.99 € to purchase the Upgrade MAGIX Video deluxe 2025 Ultimate as per attached Invoice No. Removed by Moderator and Receipt No Removed by Moderator. I downloaded the exec file and after
• SOUND FORGE

  2 answers, most recent on 10/3/2024

  RE: [Solved] Upgraded from 12.6 to 17 -- MM2025 Doesn't link to it.
  @Wirralguy Go to Program Settings>Folders>Audio Editor, delete the existing entry and enter the path to the install location of SFAS 17. HTH JeffForum Moderator
• Photostory

  2 answers, most recent on 1/22/2025

  [Solved] Travel Map -Missing menu option "Draw curves"
  Under the option "Change path properties" the option "Draw curves" is mentioned. Mentioned in the manual on page 183, but this option is not visible in the menu in my version of the program - version 2025How do I solve this?kind regards Arne Dag
• SOUND FORGE

  One answer, on 4/20/2026

  RE: SFP 18 b21: Waves plug-ins have started crashing SFP
  @joe-patti You could try to reset the program settings via the File menu.
• Movie Studio

  24 answers, most recent on 9/3/2024

  [Solved] Xara 3D Maker 7
  Hi why i cant install the program Xara 3D Maker 7 in my computer , now i am using win 11 home . thanks
• Music Maker

  One answer, on 11/22/2024

  RE: [Solved] Music Maker 2025 not usable
  The issue seems to be resolved thanks to responds I have got by email from Magix team. It was needed to apply reset procedure. "File" menu => "Settings" sub menu => "Reset program settings" option. I marked all items in the list and did the
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  @Steve-Smith Hello Steve, what program and what version are you using?
• Music Maker

  12 answers, most recent on 11/29/2024

  RE: [Solved] Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  @The_Banando Have you already tried to reset the program settings? Yes, I have! I got a response from support saying its some weird graphical user interface issue, and they had me use a .cfg that changes something with how it renders, and it works
• Video Pro X

  One answer, on 3/23/2026

  [Closed] Downloading Video Pro 23
  I cannot get the downloaded file to install Vegas Pro 23 on a brand new PC AMD Ryzen X870 Motherboard, 64mb of RAM, 1TB main drive and a 2TB secondary drive, program will not even begin to download. On my laptop which is an Intel i9 Lake I cannot
• Video Pro X

  2 answers, most recent on 10/25/2024

  [Solved] Latest / Current Version of Pro X 13?
  Is 19.02.155 (UDP3) the latest version, or should I download the full program from the Download Center and reinstall? When I select "Help...Update online" via my current version nothing happens. Thanks!
• Music Maker

  4 answers, most recent on 11/16/2024

  RE: [Solved] I'm new to Magic Music Maker 24, anyone have any tips?
  Hi, Welcome. I hope that you enjoy the program. Here are some tips to help understand things: John CB
• Movie Studio

  3 answers, most recent on 10/21/2025

  The program Magix Video de luxe 2026 will not start
  I bought Magix Video de Luxe 2026 yesterday. I downloaded it and activated the program with the code I received. The program worked fine right away, but then suddenly what was on the right side of the screen disappeared. I closed the program and
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x OK, I see what you mean. Try a program reset: File>Settings>Reset Program Settings to Defaults. FWIW, as I explained above, the export filename is merely the movie name, which in your case is the "en1b". As I say, I've never seen
• Music Maker

  9 answers, most recent on 6/22/2024

  RE: [Solved] Renewal cost per year.
  @JW2 You can re-scan the Soundpools in the program settings of Music Maker. After doing that they should show up fine.
• Music Maker

  2 answers, most recent on 12/20/2025

  RE: [Solved] Soundpools
  @dpizza To my knowledge there were only two Soundpools added since late May. Bar Piano and Fuzz & Feels. The reason is that Magix got sold to a new investor. They reduced staff massively, shut down online services and sold off program like
• Other products

  2 answers, most recent 2 hours ago

  RE: program magix mp3 deluxe 19 won't open
  Yes....i use the music editing feature to edit music for my dance studio. only thing i use the program for
• Photostory

  20 answers, most recent on 2/28/2026

  Photostory 2026, "RC String 8875 not found"
  Since upgrading from the 2025 version the message "RC String 8875 not found" appears at the top of the Explorer Column. . The program appears to be working OK but this message is still very puzzling. I have tried to get help from Tech Support but
• Music Maker

  One answer, on 3/7/2026

  It Keeps Telling Me To Load Up Installation CD
  I have an older version of Magix Music Maker and was trying to put it on my new laptop. I installed it, but when I try to open program, I keep getting a message to reload installation CD Rom and restart program. Why is this happening?
• Movie Studio

  2 answers, most recent on 5/30/2024

  RE: [Solved] Magix Hub contnet download
  @Paul523 Hi Once downloaded, the videos should be in the Magix Content folder located as specified in the program settings Folder tab. The direct link in program is here: HTH John EBForum Moderator  
• Movie Studio

  3 answers, most recent on 12/9/2025

  program is halting for sometimes more than 45 seconds, then resumes...
  program is halting for sometimes more than 45 seconds, then resumes... Intel core 9 - 64Gb mem. - 2Tb SSD Magix Video Deluxe Premium
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  @stuart-cassie Which VST paths are listed in the program preferences?
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake Can to please upload screenshots of your program settings? Maybe we can spot a problem.