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Thank you for assisting. ALl paths are local pointing to: C:\Users\XXX\Documents\MAGIX\Video deluxe 2026 Premium\ Image Editor is mspaint.exe I uninstalled ON1 and it makes no difference. But what is interesting is the log files mention Topaz (which

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Any advice what to do? I paid, I have an order confirmation, I have an invoice, but no delivery, and the Magix team says no order found, ticket closed, and no further answer anymore.

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

Video Pro X

17 answers, most recent on 5/2/2025

RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release

@SP. Looks like you are correct. I just tried to log in. @Stephen-Chisholm You should contact Magix for a refund at infoservice@magix.net or through your Magix account. Those products should be taken down from the website. Ray.

Off topic

158 answers, most recent on 5/23/2026

RE: Magix support has not responded to support tickets for months

@Tom_Sp Hi I hope Tom can bring this issue to Magix attention as this needs to be passed onto management to give the users (customers) an update on what their plans are with regards to looking into it's failed support system and using human

Movie Studio

One answer, on 4/24/2026

code d'activation

j'ai acheté MAGIX video deluxe 2026 plus sur amazon ( commande Supprimé par le modérateur).aucun n°de serie n'etait present dans l'emballage merci de me renvoyer le code d'activation.

Movie Studio

One answer, on 5/11/2026

RE: [Closed] CRM files

@Marian-Pliundra Please read https://www.magix.info/us/forum/borisfx-now-owns-vegas-pro-soundforge-acid-pro--1352902/ and follow the advice given there. This thread will be closed. JeffForum Moderator

Movie Studio

3 answers, most recent on 2/1/2023

RE: [Solved] MEP2016 Plus - Re-naming Default Files 'Record - 0001'

@CarpentersMate Mike, I'm naturally beginning and ending capture selectively and then would like to Re-Name the Defaulted Label: 'Record - 0001' to a specific name. Is that acceptable? Absolutely. Magix will sometimes "hang on" to files, even after

Photostory

3 answers, most recent Yesterday

RE: can't find activation code

@william-jones6679 Welcome to the Magix user to user forums. There are no Magix staff present here so no-one can email you any activation code, sorry! However, you say you purchased PS 2026 on disk. From where did you purchase it? Magix software

Movie Studio

8 answers, most recent on 5/4/2025

Magix Movie Studio 2024 Suite-no sound in a mp4-file

I am using MAGIX Movie Studio 2024 Suite and I am going to edit a mp4 file in the program. After I have imported the file, it turns out that there is no sound when the timeline track is played in MAGIX. However, when I play the file in, for example,

Movie Studio

3 answers, most recent on 10/21/2023

[Solved] Downloaded file does not install on 2nd laptop

Hi, when I try to run moviestudio2023platinum_dlm_geu7q2.exe I get the following error message: A blank screen with a black exclamation mark on a yellow triangle. I'm not sure what this could mean. Please help. I am trying to install MAGIX Movie

Music Maker

4 answers, most recent on 2/18/2023

[Solved] latest update of Music maker causing sound issues

Hi, I have 2019 Premium Edition license of Music Maker.I have had free updates over the years. A few days ago I did a free update that was available. After update my MM now has a weird static sound when ever I play any instrument, loop or

Video Pro X

One answer, on 4/11/2026

RE: [Closed] licence magix vegas 21 ne fonctionne plus hors ligne

@CP-CAENIFS Hello CP, BorisFX has recently acquired the Vegas products from Magix. I suggest you post your enquiry on the Boris Vegas forum here: https://forum.borisfx.com/c/vegas-pro/55

SOUND FORGE

6 answers, most recent on 7/30/2025

RE: No registration number after buying soundforge 18

I bought it from magix, I have chrome history of all the links I clicked on and I have the bank statement with www.magix.com and they charged me $1.10 for conversionI bought the program and cd of sound forge 18

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

@Bart-0251 Because you're in a Magix forum? That's not a very smart reply, considering what I wrote earlier. I am talking about applications on MY system. Everything else functions as it should, including demanding software like the Adobe CS apps.

Music Maker

11 answers, most recent on 3/26/2025

RE: bought a soundpool and cant get it on to my music maker..

@anthony-watters Sorry, but we are all users like you. This is a user-to-user from where we help each other. No Magix support staff is active here. Usually, you need to contact shop@magix.net or infoservice@magix.net

Other products

2 answers, most recent on 11/17/2022

RE: [Solved] Photo Manager

@Craig-Mussells Welcome to the Magix user to user forums. Do you already have PM installed and in current use on two computers? If so, then yes I believe you will need to purchase a new licence for the third activation. Email infoservice@magix.net

SOUND FORGE

8 answers, most recent on 3/18/2023

RE: [Solved] sound forge 15 crashes on start up windows 10

Welcome to the Magix Sound Forge users community @John-Walsh5524. First, try "Reset all preferences and clear cached data"... Assuming you cannot access the "File" menu command, use the alternate method: Hold down the 'Ctrl+Shift' keys, whilst

SOUND FORGE

One answer, on 1/17/2023

RE: [Solved] Savaing MP3 Files seems to lengthen time.

Welcome to the Magix Sound Forge users community @Ronald-King. Encoding an MP3 will inherently add time to the head and tail. As I recall, up to 30 milliseconds. more of less I am not aware of a MP3 encoder that can eliminate this behavior. The

Music Maker

7 answers, most recent on 12/6/2022

[Solved] Revolta Plus Presets by Magix

hi, I want to purchase Revolta Plus Presets by Magix for 9.99eu (+1.80eu :( ). I use free version of Music Maker 64-bit. I need to know if all instruments which sound in its demo example will be also available and I dont have to spend more apart

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

@Christiaan-Deliaert @Tom_Sp Hi Hopefully Magix will have another look as you have an invoice, bear in mind they have just returned today after Easter. Stephen Forum Moderator

Off topic

7 answers, most recent Yesterday

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything.

Samplitude

8 answers, most recent on 10/12/2024

RE: [Solved] NO SOUND from Samplitude Music Maker

@dan-s Hi In Music Maker program setting Audio/Midi tab check that the program is using the Magix low latency 2016 or Magix ASIO driver (Music Maker 2023) and under the Advanced settings the audio device input and outputs are selected see examples

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5