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I'm about to upgrade my old (and very stable) Samplitude Music Studio to the new 2023-version. But at the same time I want to get rid of having my Magix VSTinstruments (obligatory?) installed on my (near full SSD) C-disk (the well known

Off topic

7 answers, most recent Yesterday

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything.

Music Maker

One answer, on 8/30/2025

RE: existing midi files

@Maurice-Fritze Hi See this comment re splitting the MIDI file into its separate channels, once you have done this you can manipulate them. HTH John EBForum Moderator

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

Confirmed that HandBrake conversion to AAC audio works to get Magix Video Pro X16 to play QuickTime PCM audio. I used: Production Max Preset, MKV Format, H.265 Constant Framerate Same as Source, Placebo Encoder Preset, Average Bitrate 5926 kbit/s =

SOUND FORGE

16 answers, most recent on 2/23/2025

RE: Sound Forge Pro 18 REFUSES TO INSTAL!

You can try emailing Magix customer service at: infoservice@magix.net

Samplitude

6 answers, most recent on 2/7/2024

RE: [Solved] Integration of RipX Deep Audio

@Geoff-Milnes Melodyne ARA is integrated via the audio object right click menu or as an object effect. It doesn't work via the plugin browser on a track. Steinberg SpectraLayers ARA should also work in the same way. I don't think that RipX ARA is

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5

Movie Studio

4 answers, most recent on 11/8/2023

[Solved] Movie Edit Pro 2021

Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today. If I select continue program, get message telling me system is unstable and then close's program. If I select display crash

SOUND FORGE

11 answers, most recent on 4/20/2023

RE: [Solved] Why do you make it so difficult to get support?

@Michael-Babbitt Great you found the error! 👍 Magix support is fine. I never had problems with multiple requests to them over many years. I'm not sure why you cannot open a ticket because after clicking on Contact Support there should be a bug blue

SOUND FORGE

4 answers, most recent on 11/7/2022

RE: [Solved] Version support

Welcome to the Magix Sound Forge users community @Derrick-Fields. There is no 'end-of-support' date on this users forum and most issues can be resolved going back to the Sonic Foundry versions, The Magix end-of-support date is kind of a gray area. I

Photostory

2 answers, most recent on 3/18/2023

RE: [Solved] Keine Videovorschau in Photostory Deluxe 2023

@thomas-linsinger Hi Try changing the Program setings, Device options to CPU. If the video is still black, the we need more information. The specification of your computer system including Windows version, see this topic for what is required and

Music Maker

36 answers, most recent on 12/17/2025

RE: Need help fixing magix..am losing hope

Everybody reporting problems refers to NTDLL.DLL. for years already. Not saying Windows is holy but why is it that only Magix products have problems?

Movie Studio

6 answers, most recent on 2/6/2023

[Solved] Looking for Dark Clouds.MOV

I am using MEP v20.0.1.80 to re-edit a movie project I made in 2020, with an older version of MEP. In the original I used a background called Dark Clouds.mov, but I can no longer find this file with this version of MEP. Is this a file I can download

Movie Studio

One answer, on 1/17/2026

RE: [Closed] Another complaint for NVIDIA & MAGIX ruining Vegas Pro 22

@OTBW Please read this pinned post and follow the advice given there. However, it is now widely acknowledged this is NOT a problem created by Magix, or indeed by the manufacturers of a number of video editing products which have been similarly

Movie Studio

2 answers, most recent on 11/24/2025

RE: Magix Products back to Steam?

@mardale-dan Please read https://www.magix.info/us/forum/vegas-pro-post-and-movie-studio-users-please-read-here-first--1229563/ and follow the advice given there. JeffForum Moderator Vă rugăm să citiți

Off topic

4 answers, most recent on 10/29/2025

Tired of all the sales/upgrade emails from Magix

I am tired of receiving spammy sales emails multiple times a week from Magix. Apparently Magix feels that my time and inbox are theirs to do whatever they want. Sure, I can unsubscribe from all emails but that's not what I want. What I'd like is the

Video Pro X

3 answers, most recent on 2/1/2023

[Solved] Problems with Move Templates

I am having trouble with the move templates on video pro x and can really use some help. The move templates work perfect on magix movie edit pro, but for some reason they are responding terribly in pro x. When I start with a green screen video and

Movie Edit Now

5 answers, most recent on 3/28/2026

RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

@Walter-Amaral A sua publicação neste tópico foi ocultada por ser irrelevante para a pergunta original. Por favor, não desvie o assunto do tópico de outro utilizador desta forma. Em vez disso, crie um novo tópico, especificando claramente sobre que

SOUND FORGE

8 answers, most recent on 1/26/2026

RE: Non functioning Sound Forge / no response from support

@Rod-Devonshire No Magix staff is active here. We are just users like you. The only recommendation I can make is that you should make sure you send a reminder to your latest open ticket every two or three days, don't wait a week without doing

Movie Edit Now

8 answers, most recent on 2/11/2026

magix movie edit pro mx

wont accept my drone mp4 videos. Programme crashes

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

SOUND FORGE

4 answers, most recent on 2/6/2026

RE: Sound Forge 10 Serial Installation on New Computer

Is your SF-10 registration listed in 'Magix Service Center> My Products'? You may have to use the same email address you used when it was initially activated through SCS.

Movie Studio

3 answers, most recent on 7/24/2025

RE: can't register new computer

@Verin Welcome to the Magix users forums. First, can we clarify exactly which Magix product you own? There is no such product as Movie Maker by Magix, so I'm guessing you actually have Movie Edit Pro 2023, is that correct? Second, you mention an

SOUND FORGE

One answer, on 5/29/2025

RE: Serial number

@itopa-b Welcome to the Magix user to user forums. Assuming you correctly registered these softwares when you first installed them, go to your Magix account, log in, go to My products and find the listings for both. The serial keys will be shown