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  • Movie Studio
    10 answers, most recent on 11/5/2019
    [Solved] Importing HDV via firewire from Canon XH-A1
    This is the main reason I purchased your software.  the good people at B&H promised me that it would solve my problem.  But I can't seem to get it to work.  I may need a different driver.  Apparently , the software does not recognize my camera
  • Movie Studio
    25 answers, most recent on 11/14/2019
    RE: [Solved] Making a series of clips from a single video
    @Bill_S This is basic editing. I suggest that you watch my tutorials on Basic Editing 1 and 2 so that you know and understand the tools that you have available for editing. MEP is a non-destructive editor; nothing happens to your original video
  • Movie Studio
    One answer, on 10/6/2019
    [Solved] Can only shut down MEP Prem after export rendering with Task Manager
    I keep get this message every time after I alter a project or export a video. I've used Task Manager to get this image. Is it correct to be showing two versions of MEP running? I forget which app I used to get this info but it's a log from
  • Music Maker
    One answer, on 9/22/2019
    RE: [Solved] Soundpools Commercial Use
    No it's not important. It's all Magix anyway. You only need a commercial licence if you have a track that is about to actually make money - published on Spotify for instance. If your just making tracks with Soundpool loops the chances of making any
  • Music Maker
    One answer, on 9/22/2019
    [Solved] Soundpools Commercial Use
    Hello, I bought a Soundpool for commercial use via producerplanet but didnt login there with my account from the magix music maker. I created a new one, is it important that the commercial soundpool is linked directly with the magix music maker
  • Music Maker
    4 answers, most recent on 9/29/2019
    RE: [Solved] Latest upgrade of Magix Premium 2019 eliminated use of mp3 files
    @NancyHollo Hi . . . . I just installed a free upgrade to Magix Premium 2019. I now have 28.0.0.12. Now I can no longer import or export mp3 files . . . . I assume you mean upgraded from Music Maker 2019 to 2020 - Magix is the company. The upgrade
  • Music Maker
    4 answers, most recent on 9/29/2019
    [Solved] Latest upgrade of Magix Premium 2019 eliminated use of mp3 files
    I just installed a free upgrade to Magix Premium 2019. I now have 28.0.0.12. Now I can no longer import or export mp3 files. I wasn't informed about that major change before the upgrade. I've been using Magix Music Maker since 2013 and have bought
  • ACID
    14 answers, most recent on 12/22/2022
    RE: [Solved] Acid Pro 8 Failed to install Microsoft Visual C++ 2017 Redistributable
    Okay, finally received a response email from MAGIX Pro Support 17 hours ago regarding this issue and they've replied saying that the previous versions of Acid Pro 8 would give the same problem with installation, but that wasn't true (Scroll up to
  • Video Easy
    3 answers, most recent on 9/8/2019
    RE: [Solved] Having trouble getting started
    @henry-s Hi Assuming you have the cable connected correctly, then select Composite for importing - the SCART output is composite. If you are still not sure look in the PDF manual, which should be available under Help - you may have to download it -
  • Music Maker
    8 answers, most recent on 9/5/2019
    [Solved] MMM 2020 Premium doesn't work offline
    Hello to all! Recently I upgraded my old MMM 2013 with MMM 2020. Having downloaded everything from Magix Store I found that the new MMM gives me only 8 tracks without connecting to my account in Magix, old projects (more than 8 tracks) cannot load,
  • Movie Studio
    6 answers, most recent on 8/15/2019
    RE: [Solved] "Please install the following codec to decode the format 'V210'"
    @RobertR Hi Thanks for the MediaInfo data. From the data: AVI file: indicates that it was captured with a XENA LHi Windows Video I/O Card from a video source captured with Adobe Premiere, probably on a MAC and the video colour depth is 10 bit. This
  • Movie Studio
    6 answers, most recent on 8/15/2019
    [Solved] "Please install the following codec to decode the format 'V210'"
    Greetings, I am running Magix Movie Edit Pro 2015 and when I try to import some uncompressed AVI files I get the error "Please install the following codec to decode the format 'V210'". Can anyone point me in the right direction to do
  • Photostory
    2 answers, most recent on 8/12/2019
    RE: [Solved] Travel Maps - Problems adding Photos to a Route
    @RGKTX There was an update to the update last week. For the version, open TM, look at the bottom right, click on About the program. The present version is 1.0.1.15. I haven't had time to go through the list of previous problems, but I did notice
  • Photostory
    2 answers, most recent on 8/12/2019
    [Solved] Travel Maps - Problems adding Photos to a Route
    I have been using Magix Travel Maps since it was introduced and have gone through an update. Prior to the update I had no problem importing photos into Travel Maps or placing them onto the route. I noted that in some posts that users were having
  • Video Pro X
    One answer, on 8/8/2019
    [Solved] Control duration of assets that have intro anim + outro anim
    Hi, out there are many assets (like lower thirds) available as a video file, to be imported into your project. I was wondering the best practices to control its duration. Example, a video has: 2s animation intro + 6 seconds still lower third + 2s
  • Music Maker
    3 answers, most recent on 8/5/2019
    [Solved] VST Directory
    Hi all. I bought MM EDM Edition some time ago and am just now using it. I have successfully activated my key and redeemed all my coupons that came with it. Downloaded a few VSTs online and cannot figure out how to point the software to recognize
  • Music Maker
    10 answers, most recent on 8/3/2019
    RE: [Solved] Looking for video clips - and how to add
    @playoftheyear Hi . . . . the Right hand side menu's File Manager . . . . I would very much like to use it as I had done before . . . . That is the only way from within MMM. The tabs have had significant changes in the latest MMM 2020 reverting back
  • Music Maker
    3 answers, most recent on 4/15/2020
    RE: [Solved] How can I get a "soundpool" from the outside?
    Hi there, You'll have to distinguish as to what you really want to accomplish here. If you want the loops to show up in the soundpool manager ("Loops" tab) in Music Maker, that's probably not going to happen. A construction kit of loops would have
  • ACID
    14 answers, most recent on 8/31/2020
    RE: [Solved] Acid Issue with Splash Sceen
    Hi @mellotronworker Sorry to hear about your troubles. I'm not exactly an ACID product specialist, but I talked to one of my colleagues, and the software might just have what you're looking for. In order to bypass the search of existing VST plug-ins
  • Rescue Your Videotapes!
    36 answers, most recent on 4/26/2021
    [Solved] Driver installation for MAGIX K0065 (Windows 10 64-bit)
    Hello all, After installing "MAGIX Video easy Rescue Your Videotapes!" via a physical DVD in a box (marked MAGIX Rescue Your Videotapes!) as purchased from Magix Software's website, I am having trouble with getting the drivers to install for the
  • Music Maker
    One answer, on 5/24/2019
    [Solved] How do I get to "More tracks & Formats" in the Store
    I'm using Music Maker Version 27.0.2.28. When I try to drop an MP3 file in a track it tells me that "The function 'More Tracks & Formats', required for import, must be downloaded from the Store." I cannot find any way to get the required
  • Music Maker
    3 answers, most recent on 5/23/2019
    RE: [Solved] Sampling Loop before inserting it in the track
    Hi Jon, The most trivial explanation I could come up with is that the "SmartPreview" feature was inadvertently turned off. There's actually a setting for this in the program settings. Bring them up in Music Maker by pressing "P", and proceed to the
  • Music Maker
    One answer, on 5/22/2019
    RE: [Solved] The new version wont let me upload files
    Hi there, Most likely, you simply haven't activated support for the MP3 format in the program yet. Therefore, import/decoding and export/encoding operations in this format are not possible yet. You can activate MP3 support by obtaining the "More
  • Video Pro X
    6 answers, most recent on 6/15/2020
    [Solved] Puzzling DVD menu behaviour; all links go to Movie start
    I recently posted a problem I was having manipulating DVD menu items in MEP+ here. Despite Jeff's suggestions (thank you!) I continued to be flummoxed by the interesting user interface - and basically gave up the approach of trying to alter an
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