• Video Easy

  21 answers, most recent on 6/7/2024

  RE: Video Easy no longer recording audio in stereo
  @Eric-Elliott Hi To aid with familiarisation with Magix Movie Studio - there is a list of tutorials here. Some of the older ones are done in Movie Edit Pro which was rebranded a few years ago to Movie Studio, however the principles still apply to
• Movie Studio

  17 answers, most recent on 4/7/2024

  RE: error exporting any MVP projects to video (like AV1 etc)
  @M-Coenen Hi What is your computer specification, Windows version and program version number, see this topic for what is required, and please quote processor and graphics card make/model in full. I would suggest you put this information in your
• Video Pro X

  18 answers, most recent on 7/4/2024

  RE: Contour Design Shuttlepro - useful?
  @Ian-Stark Hi . . . . numlock issue . . . . There is a newer discussion which mentions the Shuttle here. WRT the numlock issue, this was on Windows 10 with Logitech SetPoint installed. I am now on Windows 11 and still use Logitech keyboard, mouse
• Photostory

  30 answers, most recent on 2/25/2025

  RE: How To Add Audio To Photostory Deluxe 2021 Slideshow
  @Robert-Madison Hi Since you suggested using he Shift key rather than the CTRL key, I will try that on my next project and see if that works. If it was my mistake to use the CTRL key, perhaps browj2 could simply have pointed that out rather than
• Movie Studio

  One answer, on 8/21/2024

  RE: I can not
  @fernando-n Hi The forum is not Magix Support, so please do not post personal information and serial numbers in the forum which is accessible to everyone. . . . . I had to change my email several times . . . . How did you do this? . . . . the Magix
• Movie Studio

  One answer, on 11/16/2023

  RE: Movie Studio Platinum freezing
  @Steph_P Hi See this comment it may help. HTH John EBForum Moderator  
• Movie Studio

  One answer, on 4/13/2024

  RE: [Closed] DVD Architect
  @Terry-Difazio I believe DVD Architect was only a part of the 14 Suite and 14 Premium Edition. You need to contact your seller, because you've very likely didn't buy it from Magix, so nobody here can help you. They haven't sold DVD Architect for a
• Music Maker

  20 answers, most recent on 10/27/2023

  RE: Soundpool and loops Commercial License questions
  @JamesBay Hi Please see this thread here. A little tip, use the AI song maker at first just to learn, but in future I would not use the AI song maker especially if you wanted to make some money, learn about musical structure and create your own from
• Movie Studio

  4 answers, most recent on 9/17/2025

  RE: How to create a Blu-ray Disc without fancy menus
  @jak.willis Hi Jak . . . . Is there a way to simply create the Blu-ray movie and have just a plain data disc-style menu when playing back on a Blu-ray Player? . . . . For a single movie you can create an 'Autorun' disc by unchecking the options
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Thanks for your various replies - really helpful and feeling we are getting somewhere. I tried downloading MediaInfo again and it worked perfectly - and your instructions helped a lot - but for whatever reason it seems the thing I downloaded
• Other products

  One answer, on 12/10/2023

  RE: [Closed] cannot access Text to Speech
  @Haryadi-Harja Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Movie Studio

  14 answers, most recent on 6/16/2024

  RE: Movie Studio will not display video but does play audio
  @Roger-Blair Rojer, on the Program Settings>Device Options tab, try changing the Hardware Acceleration options: If you still have trouble, it will help if you could install MediaInfo, open one of your problematic video files and copy and paste
• Movie Studio

  6 answers, most recent on 4/16/2024

  RE: Not able to create a movie
  Don't know whom to approach and solve this issue. @Rashi If you don't read & provide the information asked for in the link that @CubeAce posted in his comment & you were reminded of in @johnebaker's comment then nobody can help you, not
• SOUND FORGE

  13 answers, most recent on 9/6/2023

  RE: Batch-Custom saved Volume preset disappears after restart
  If you requested an (offical) Magix tech support ticket, an auto-confirmation email is sent soon after submission with a ticket number and other pertinent info. Within a few days, you will receive another email from a (human) support staff person.
• SOUND FORGE

  38 answers, most recent on 10/8/2024

  RE: Sound Forge Minimal Video tools; what do I need next?
  I am not figuring out a way to trim the beginning of finished MP4 videos, removing both the audio and video without creating severe sync loss. I do not use SF for editing A/V files, but I do not think 'trimming' both the sound and picture is
• Movie Studio

  13 answers, most recent on 9/13/2025

  RE: Wich graphic card is better for Chroma Key effect ?
  Sorry, I should have given you more infos. So here it is : I am using MAGIX Movie Studio 2023 Version 22.0.3.172 (UDP 3) BTW I tried MAGIX Movie Studio 2025 cause it comes with Boris Chroma Key, but it was worse, so I came back to 2023. I show you
• Music Maker

  2 answers, most recent on 8/4/2023

  RE: Grid snapping samples issue
  @Tartu2 https://www.magix.info/us/forum/big-problems-with-dragging-objects--1327929/ Thank you, although this shouldn't need to be changed as it should default to this :)
• Movie Studio

  6 answers, most recent on 6/26/2024

  RE: Edit/playback screen lags / freezes during playback
  @Bill-the-repair-guy Hi We need more information on your PC setup and the video formats you are working with - your computer system including Windows version and program version, see this topic for what is required and, if one is installed, any 3rd
• Movie Studio

  One answer, on 12/6/2023

  RE: [Closed] Install not working
  @Adam-Horne Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Photostory

  8 answers, most recent on 1/27/2024

  RE: Photostory 2024 wont load
  @quantock Hi . . . . I will be opening a ticket with Support right away . . . . While waiting for a response from Magix, there are a few more checks which may be worth doing: As the resetting did not work, I suspect that the crash when 'I selected
• ACID

  65 answers, most recent on 9/18/2023

  RE: [Closed] So where are the "9 GB of new ACIDized loops"?
  @RYK-EDM @emmrecs @SP. Hi See Magix article here Stephen Forum Moderator
• SOUND FORGE

  One answer, on 3/6/2024

  RE: [Closed] Meeluisteren met opnemen van Lp via Soundforce Lab 4
  @Cees-Boelaars Please do not create duplicate posts since this makes problems for user who might wish to help you. Your product is NOT Sound Forge but is Sound Forge Audio Cleaning Lab. Your earlier post has been moved to the correct product area an
• ACID

  2 answers, most recent on 9/24/2023

  RE: Multiple midi keyboards
  @Mallow Does this help you? https://www.magix.info/us/forum/controllers-found-to-work-well-with-acid-pro--1326224/  
• SOUND FORGE

  4 answers, most recent on 8/22/2023

  RE: Refund for Sound Forge 17
  You can email Magix customer service directly but you would still have to wait.sales@magix.net ..or.. infoservice@magix.net . I do not think you would get an 'official' support ticket though.Requesting a support ticket is somewhat confusing.. but