• Music Maker

  2 answers, most recent on 12/12/2022

  RE: [Solved] Can't use premium
  @nothingness Hi If you signed in (Join) on the Start screen - you will see you email address top right of the start screen, if not do so. Did you download and install all the extra content that became available after activation? Again if not do so -
• Photostory

  17 answers, most recent on 12/9/2022

  RE: [Solved] how to reload deluxe2023 on new laptop
  @RONALD-STEVENS Hi Ronald, Go to your account on Magix.com, log in, My Products and find PhotoStory Deluxe 2023 and download it from there and install it. Note your activation code. Also check to make sure that it's only activated on 1 device. You
• Music Maker

  5 answers, most recent on 6/3/2024

  RE: Plug-ins not available when upgrading from mmm 2021 to 2024
  @Paul-Tucker  Did you register version 2024 under the same e-mail address as your 2021 version? You can then redownload all instruments from the Download tab.
• Music Maker

  10 answers, most recent on 2/11/2023

  [Solved] 2023 Music maker - Updating free version to paid premium
  I was using the 2023 Music maker free version and then paid for the 2023 premium version. Downloaded the premium version from the links in the confirmation email. When installing - it uninstalled my free version and then only reinstalled the free
• Samplitude

  13 answers, most recent on 7/26/2024

  RE: Update/Patch for Samplitude Pro X8, Pro X8 Suite und Music Studio
  @lancem Hi, Reread the email with the Samplitude Pro X8 Suite downloads and serial numbers. Follow the 8 instructions for Steinberg that are in the email. John CB
• Movie Studio

  One answer, on 2/9/2024

  [Closed] Downloaded file is corrupt
  Hi,I have purchased Vegas Movie Studio HD Platinum 11.0 and have a Serial number for the product.My problem is that when I download the product via Service Center, the file is corrupt when I try to open the downloaded file.Pleaase be advised on how
• SOUND FORGE

  2 answers, most recent on 12/30/2024

  RE: invalid key for Sound Forge 17 (12)
  @David1978 For clarification, the offered version of Sound Forge is Sound Forge Audio Studio 12.6. Magix Serial keys are always software version and edition specific so yours cannot be used to activate anything other than that version. It can also
• Movie Studio

  3 answers, most recent on 11/10/2022

  RE: [Solved] MS 2023 render without hardware encoding even though..
  @JCI-21 Hi Are the GTX 1650 drivers uptodate? The latest version is 526.86 available here. What effects have been used in the movie? John EBForum Moderator
• ACID

  One answer, on 6/16/2024

  serial number
  I don't know how I can get a serial number for acid because I downloaded it and it requires a serial number which I failed to find.
• Audio Cleaning Lab

  One answer, on 1/7/2024

  download
  I just ordered Audio Cleaning Lab 4 and as far as I can see, it didn't download. How can I get it?
• Other products

  5 answers, most recent on 10/10/2022

  RE: [Solved] Subscription - How to get FREE content?
  @Christopher-Zachar You need to download the free version of Music Maker from Magix.com to be able to use Loops Unlimited. You can download the loops there, combine them and export them as WAV to be loaded into ACID. If you don't want to do this, I
• ACID

  2 answers, most recent on 6/8/2024

  RE: Acid Pro 11 wont install
  @CJ-Berry I would guess you're missing Microsoft DotNet runtimes after reinstalling Windows. Here is a step-by-step guide on how to install older runtimes (version 3.5 and before) via the Windows Features control
• Movie Studio

  2 answers, most recent on 8/12/2024

  RE: [Closed] licence
  Update: I have just done an email search and found a receipt/pdf for Vegas Pro Suite 21 (plus Boris FX, Sound Forge and ACID Music). Am I no longer able to download/install this? I cannot find a licence key for it.
• Samplitude

  14 answers, most recent on 12/7/2022

  [Solved] Magix Audio Remote app
  I upgraded from SMS 2022 to SMS 2023, (2) I downloaded the Magix Audio Remote app which is now supposed to work with SMS 2023, but I have been unable to get it to work at all. The app cannot “see” my SMS 2023 on my PC. My system information: Windows
• Audio Cleaning Lab

  3 answers, most recent on 10/9/2024

  Need serial number
  I have Audio Cleaning Lab 3.0. I keep getting adds to upgrade but it asks for a serial number and I can't find it anywhere. I got it with an ION turntable to download and clean up old records. I don't have to cover for the CD, only the CD.
• Music Maker

  3 answers, most recent on 4/1/2024

  RE: Re Download
  it does not work for me, there is no download thing anywhere... Drives me crazy
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  Hi, I have just installed Video Deluxe 2026 Ultimate, but I only have the Premium edition. In 'About Magix Video Deluxe', it confirms that I have the Premium edition. I have redeemed the coupon code, but cannot find the Ultimate pack. I cannot find
• Other products

  2 answers, most recent on 11/16/2022

  RE: [Solved] Update Notifier can't be uninstalled
  @green-neko Hi . . . . . can't remove the old version, because I deleted the old installer on accident . . . . That in itself would not stop the program being un-installed, however deleting the uninstall information file from within Windows
• Movie Studio

  13 answers, most recent on 3/31/2023

  [Solved] Lack of Transitions
  I just downloaded a trial version of Movie 2023 Platinum. The specs says there are 175 transitions (to use between photos mostly), but I only count 32. I own Movie Edit Pro 2016 and have the same issue, in that it seems to be missing transitions.
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Kelly-Hill Hi We need more information What is the actual issue you are having with Movie Studio 2022? Please include any error message(s) in full. Are the Intel UHD 750 and RTX 3060 drivers up to date? The lastest versions are: - Intel
• Xara Designer Pro

  4 answers, most recent on 2/23/2023

  RE: [Solved] Table Menu option missing
  @Allen-Walck9125 Hi This sounds like you have hidden/turned off some of the toolbars and panes and reorganized the pane layout. The left toolbar is the 'local' built in tools of Web Designer, the Insert menu opens the Online Catalog for items such
• Music Maker

  16 answers, most recent on 2/18/2024

  RE: MM2019 Prem unable to log into store
  @Dustin09 The program shows that you already own Version 2019 Premium Edition. I believe that this should allow you to download the More Tracks and Formats option for free. Is this option visible in the internal Download tab inside Music Maker?
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis, @Bol, @AAProds Hi Jak . . . . I downloaded them as 1080p . . . . In which case use these files in your project and let MEP do the one conversion necessary, any 'losses' are likely to be undetectable to the human eye as you are not
• Xara Designer Pro

  10 answers, most recent on 3/31/2023

  RE: [Solved] Editing Bitmaps - Outside software
  @Kelley-Kuhlman I don't have XDP but I do have and use Affinity Photo, versions 1 and 2. I'm not certain this will be helpful to you, therefore, but which installer version of Affinity Photo 2 do you have? The original release used an