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Hi, need help. Just got SF17 and have discovered some issues. I'm a sort of casual user. I've used SF before to put together music and commentary for an internet radio show, so nothing too complicated. I'm having two major issues that I can't

Video Pro X

30 answers, most recent on 9/11/2022

[Solved] Access Violation Error on VIDEO PRO14

Since installing MAGIX update for VIDEO PRO 14 the software doesn't work. I've uninstalled it a few times, refreshed it and now I'm fed up with it. Please can someone help me before losing complete will to live? I am NOT COMPUTER LITERATE. I only

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@CubeAce Hi Ray, .....Ha! Lost in translation I think..... I wasn't lost in translation, but rather because of this text: "Unfortunately, a 4TB drive now lasts less than a year." I continued with this, thinking you meant to imply that an external

Music Maker

12 answers, most recent on 11/29/2024

RE: Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"

@The_Banando I would guess it's a crash because of the graphics acceleration. If resetting the program settings don't help I recommend you check your Windows system. To do this, open cmd.exe as administrator (it's best to enter cmd in the Windows

Video Pro X

25 answers, most recent on 10/24/2024

RE: Working with GoPro Timelapses

@CubeAce Hi, there's a few presets like Star trails & Vehicle lights etc. which can be modified & a little photography knowledge would be needed but this is where the 'trial n error' comes in. In the photo & video mode there's plenty of

Movie Studio

One answer, on 4/10/2026

RE: Video Display/Audio in Video Deluxe 2026

@hotdogs Hi and welcome to the forum. Please do not post the same question, multiple times in the forum. I have removed 2 posts on this subject. We need more information to help diagnose the issue(s) you are having: The specification of your

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

For some reason, I can't edit my last post, only delete it. Strange. EDIT: Just realized that my bottom up image has an error - I left the audio for the first video on track 1 when it should be on track 2. John CB

ACID

No answers, created on 12/30/2023

SideChain

Hi, I'm having some issues with sidechain plugin, I get this error message when opening a project: sidechain sender - track renderer failed to load. Any ideas please?

Movie Studio

3 answers, most recent on 5/6/2024

RE: --------------------------------------------------------------------

@Armindo-Moreira Hi The igdrcl64.dll error means there is a problem with graphics card/chipset drivers, check that they are update and from the original manufacturer. O erro igdrcl64.dll significa que há um problema com os drivers da placa

ACID

9 answers, most recent on 1/24/2024

Error with ACID Studio 11 Update

Just bought Vegas21 Suite with ACID Studio 11. I get an update message when I open ACID, but the update fails with ERROR: -2147163967 occured during installation; ERROR: Failed to install Microsoft Visual c++ 2013 Redistributable (x64). Please

Movie Studio

66 answers, most recent on 1/29/2025

RE: The output formats are messed up in Movie Studio 2024

@AAProds, @clement5 Hi Al, JohnC I have tested Al's image against mine and from both get the same results, . . . . . this issue has been around since probably since day dot. . . . . The AR 'error' is also repeatable in MEP 2016, I cannot test

Photostory

30 answers, most recent on 2/25/2025

RE: How To Add Audio To Photostory Deluxe 2021 Slideshow

Thanks. Purely through trial and error I was able to import a musical track. Are you familiar with Photostory Easy? That is my only other experience with a slideshow builder. It was phenomenal and did everything I want to do. But it is no longer

SOUND FORGE

14 answers, most recent on 12/1/2023

RE: saving to wav or mp3

The error I receive for the wav and mp3: "There is no template available for this format. The selected media may not support it. Try again?"

Audio Cleaning Lab

One answer, on 4/4/2024

Soundforge Audio Cleaning Lab ' malfunctions.

When loading a batch of tracks and applying fx on them, the program starts to malfunction. Display/layout begin to flicker, or the program shuts itself down or there is an error after applying fx, that forces you to lose all your work. It didn't do

ACID

6 answers, most recent on 7/20/2022

[Solved] Error Message

Hello, I've just installed Acid and it's asking me to update. When I download and try and install the update I receive an error message. Error: -2147163967 The error relates to installing Microsoft Visual C++ 2013

SOUND FORGE

77 answers, most recent on 2/4/2026

RE: SFPro continually crashes - versions 14-18

Extra Information File: C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\dx_grovel_x64.log File: C:\Users\Steve Marshall\AppData\Local\MAGIX\SOUND FORGE Pro\18\vst_grovel.log Problem Description

SOUND FORGE

13 answers, most recent on 2/17/2025

RE: Sound Forge 17 Pro 32 Bit Float Recording with Zoom F6

HiThe same happens, when working with Samplitude's "Edit with external software" feature.An originally 48kHz 24bit recorded audio file is converted to 32bit float when sent to Sound Forge 18 for editing. Editing works fine so far, I just can't

Movie Studio

8 answers, most recent on 3/14/2024

RE: export was cancelled due to an error but no code,

only changes i made...i had a section with 25 short clips my pc was struggling so i did the 25 clips as a seperate edit i then finished it as an mp4 i then went back into main movie removed the 25 old edits on timeline put in the mp4 with the 25 in

Rescue Your Videotapes!

2 answers, most recent on 1/15/2024

Error Code -24

I purchased and activated this software in 2019 before using for a couple of years and then no longer required it. I now need to use it again and I have re-installed the software from the My Products page however each time I open the app, it shows

Movie Studio

9 answers, most recent on 5/14/2024

RE: Movie Studio 2024, How can I convert the mv_ to mp4?

@Chris-Royster When I go to convert the files, the error message says that the file type is not recognized. Why do you need to convert your exported files? What format are they currently in? (As already explained, .MV or .MVP are project files so

Movie Studio

61 answers, most recent on 7/25/2024

RE: My MAGIX software will not cut a DVD to Disc

@rickduley Hi In reverse order: . . . . X16 will not read MTS files . . . . If MEP and Video Easy reads them, then so can VPX 16. Do you get any error message when you try to import the mts file. If the video comes in blank/black then try changing

SOUND FORGE

18 answers, most recent on 4/14/2024

RE: Izotope RX 10

I have a problem that Izotope RX 10 starts fine in SF 17 Pro (17.2 Build 109), but when I press OK or Cancel, the whole program closes. If I manually select the whole sound file first, then select RX 10 Repair Assistant from the FX-Plugins menu, it

ACID

3 answers, most recent on 4/29/2024

ExpressFX not loading in Acid Pro 11

I purchased a copy of Acid 11 Pro with the bundles of effects, plugins etc. I'm having trouble using the VSTs labled "ExpressFX" . They seem to be installed but then when I click on them I get the following error: "The Plug-in could not be run. One

Web Designer

34 answers, most recent on 8/1/2025

RE: Publishing to OVH Cloud

@Timothy-Fisher Welcome to the Magix user to user forums. I don't use Magix web software or the hosting service you name but there are a couple of questions whose answers might help to solve this problem for you! First, how much time has passed