• Video Pro X

  12 answers, most recent on 10/25/2025

  RE: ProX will not write to DVD DL discs
  @rickduley the error log says that the disc is not empty or not writable. There is also often this error: ThumbnailCache::GetThumbnailFromFile: invalid filetype 208 J:\Movie Archive\Attenborough 99\Attenborough 99.MVP Maybe it has something to do
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  @rick-a You definitely need support to merge both accounts into one. I recommend you open a new ticket and ask them that you want to merge your old Sony login with your current Magix login. Hopefully the AI bot will then inform some human support
• Movie Studio

  4 answers, most recent on 4/30/2026

  Premium Content
  I recently purchased and upgraded to Video Deluxe Premium 2026. I paid extra for this version because of the "Exclusive" add-ons. Where are the proDAD VitaScene V5 Pro effects suite with over 1,700 powerful effects and filters located? What email
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  @SSB To get the extra content, go to the Help menu than choose "Install Extra Content". Click Yes to the Installations Manager prompt, wait for a few seconds then a box will appear with all the extra content. Do you see that? It looks like
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Hi @Paul-Fegan, Did you 'save' or 'Save as' the PCM file prior to encoding the MP3? If you do reinstall SFP-18, I would first try "Reset all preferences and clear cached data" in SF's 'File' menu. If that does not help and you plan to
• ACID

  6 answers, most recent on 12/18/2022

  [Solved] How to restore the "Recorded Files" dialog box in ACID Music Studio 10
  By default, every time you hit the "Stop" button while recording an audio file, a small window/box pops up and asks which files you want to keep and which to delete. There's a checkbox in the lower left corner that says "Show after every recording
• Movie Studio

  12 answers, most recent on 11/13/2022

  [Solved] Exporting Objects
  Hi, I've split up a video track into separate objects. I'd like to Export the individual objects as separate videos for Youtube and Facebook but can't find this option. Any help would be greatly appreciated. I seem to only find a way to Export the
• SOUND FORGE

  23 answers, most recent on 12/15/2023

  [Solved] Installation fail
  I installed SoundForge 16. It worked fine. I uninstalled to troubleshoot an unrelated problem. I downloaded the installer again and the SoundForge software will not complete transfer. The Izotope software installed just fine. The SF software will
• Movie Studio

  5 answers, most recent on 7/29/2024

  RE: Cant open my program
  @David-Bartholomew Hi What was the solution, it may help other users? John EB
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  @WhyB In addition to @SP.'s request, it would help if we know more about your computer specification, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you
• Movie Studio

  2 answers, most recent on 12/14/2022

  [Solved] DVD audio menu
  Hi. Reading the current Movie Studio help, it says in Burn Interface (edited): Audio menu: If your project features multiple DVD audio tracks, then a menu will be added to the disc for the user to select an audio track. Note: Audio tracks can be
• Off topic

  4 answers, most recent on 4/9/2025

  RE: [Closed] Serial number usage after restarting
  @Talmadge-Miller How did you clear your computer data? By completely reinstalling Windows and deleting everything? Or did you just reset Windows to an earlier state? If you only reset it, maybe it helps if you uninstall the software, and then
• SOUND FORGE

  2 answers, most recent on 10/2/2022

  [Solved] Ozone 9 elements not working after update to 16.1?
  Ozone 9 elements fails to load...tried reinstalling, no luck! Any help would be urgently & very much appreciated
• Music Maker

  2 answers, most recent on 12/20/2022

  [Solved] Waveforms No Longer Showing
  I am unsure if I clicked something or if this is a problem others are having (didn't see any in other posts)When I see loops in the soundpool dock I can see their waveforms. But once I drag it into my project, it just has two straight lines, can't
• ACID

  20 answers, most recent on 2/13/2023

  RE: [Solved] Acid Pro 10 CTRL+V inserts, doesn't paste.
  Hello! I just received an answer on this issue from Support! TURN OFF RIPPLE EFFECTS!! Oh, man. This issue was plaguing me, too... Now that it's gone, I feel so much better lol From Support: "Hello Thank you for your message.My guess would be that
• Movie Studio

  3 answers, most recent on 11/12/2022

  [Solved] Rejoin two split objects
  Movie Studio Plat 2023. If I split a video clip into two, can I then rejoin those 2 pieces, and if, how? I have read a lot of instructions about "joining" video clips, but these seem to be more about placing them together in a project, then
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  Hi Ray & John EB, If its not too late Happy Easter. I have been busy with a friend helping her to extract info from some ancient PC's and have not finished yet. There is a printer to install next, a make she has not had before but as I have 4 of
• Samplitude

  13 answers, most recent on 7/26/2024

  RE: Update/Patch for Samplitude Pro X8, Pro X8 Suite und Music Studio
  @Martin-Beckers You can try to reset the program settings via the Help menu.
• Photostory

  2 answers, most recent on 11/16/2022

  RE: [Solved] Colour cast problem
  @Robin_J Hi This sounds like the Preview monitor is set to Anaglyph mode - click the 3 vertical dots bottom right of the Preview monitor and set the display to No stereo - see image below If not, a screenshot of the program interface showing the
• Movie Studio

  8 answers, most recent on 7/29/2025

  RE: Text to Speech conversion
  @Pete-Lowland Are you logged into the MAGIX Hub? At least for me, that is always a pre-requisite. Which edition of VDL 2026 did you buy? Did you register and activate it and then download any extra content which is available, via the Help menu? This
• Movie Studio

  43 answers, most recent on 3/7/2025

  RE: Audio not importing
  @Gid By letting the topic die until they respond. Put the responsibility back on them to help us help them by them providing the info we've asked for. What could have and can be done in Vegas (Studio or Pro) will have no bearing on the resolution of
• ACID

  7 answers, most recent on 6/26/2024

  RE: Building Peaks/Freeze
  S.P., Thank you for your help! Problem is resolved! Brian
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo HI . . . . Program: Magix Video Deluxe Plus . . . . What is the version number as found under Help, About? . . . . Hardware setup: wich information do you need? . . . . See this topic for what is required and please quote processor
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Have you checked the Windows Reliability Monitor for error message descriptions like I suggested? Do they show some helpful details like in which DLLs the crash occurred? The error message above basically says that, that Music Studio