• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  My problem may be related, not sure though. In any case, installing on another computer, gets stuck after start up. Cannot connect to internet, meaning cannot log in, meaning cannot run MM 2024 on another PC. An error box appears for a second, when
• Movie Studio

  46 answers, most recent on 4/10/2025

  RE: Stereo not supported - burning disc
  @Robert-Verwey Hi Robert Thanks for the feedback. . . . . MMS 2023 Suite, version 22.0.3.172 . . . . Original footage shoot with a GoPro on a motorcycle. Interesting and puzzling! AFAIK, and I do stand to be corrected on this, there is no GoPro that
• Movie Studio

  24 answers, most recent on 12/28/2023

  RE: problems with import mov files
  @Krzysztof-Nowacki HI . . . . ERROR: The driver being installed is not validated for this computer. . . . This error message usually means the system manufacturer has blocked driver installation that does not come from the manufacturer - this mainly
• Movie Studio

  7 answers, most recent on 6/5/2025

  Worked fine …until app wouldn’t open
  Problem:  Application was working fine until it wouldn’t open one day.  Only see 2-5 seconds of a spinning blue circle then nothing. App does not show in processes.    Intel core 2 Quad Q8300 2.5GHZ, 8 GB Ram 1066 MHz, NVIDIA GeForce GTX1650 4 GB,
• Other products

  7 answers, most recent on 2/26/2024

  Photo Manager - Google Error: "This app is blocked"
  Does anyone know how to resolve this error please when trying to import from Google - I have checked 'Less secure apps & your Google Account - Google Account Help' and it says 'If an app or site doesn’t meet our security standards, Google might
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @ralftaro Hi, Music Maker throws up the following error, first upon loading before installing the patch, then after installing the patch and during the delay while the Store gets connected and populated. First time that I've seen this. Anyone
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @ericlnz The image isn't changed. The two fields are the same. It's just that they aren't taken from two periods in time but are from the same time. When read as an interlaced file (instead of progressive) the top field is used to create a full
• SOUND FORGE

  2 answers, most recent on 6/5/2024

  RE: Missing/Bd Activation code for sound forge 2 and 17
  @Dominic-DeMercurio What is the error message you are getting? Are you maybe trying to enter a voucher code as a serial number? You must first redeem the voucher code here https://www.magix.com/redeem After that, you'll get a serial number. If you
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  Hi, SP and John, I wanted to follow-up and just say thank you for letting me vent on both of you. My nightmare is over. It took until early January 2025. UNACCEPTABLE AND HORRIBLE. The support from Magix and from Izotope is just awful. It takes
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  @Myer-Brostoff Hi . . . .  I started to cut and paste smaller chunks of the larger timeline into smaller independent timelines within the same project. . . . The project itself somehow became corrupted. Is there anyway to fix or restore this
• Video Easy

  One answer, on 2/22/2024

  RE: Activation problems
  @Leszek-Buawski Hi Error code 24 means serial number has already been registered to another email address. Check that there are no typos or extra spaces in the email address, and the email address is the same one you purchased with. John EBForum
• Movie Studio

  10 answers, most recent on 12/17/2023

  [Closed] MXMPEG2 Error 0110: no media decoder found
  I have Movie Edit Pro Premium 2021 and when I try to work with some MP4 files I download from YouTujbe, I get MXMPEG2 Error 0110: no media decoder found. Can I get an MXMPEG2 decoder for my software? MAGIX Movie Edit Pro Premium Version 20.0.1.80
• Photo & Graphic Designer

  2 answers, most recent on 6/1/2024

  RE: registration
  @bert-h5290 Hi . . . . received an error that the serial number was already used . . . . In addition to @PATIENT-X's comment. While in your account, under My products you should see your activated version of Photo & Graphic Designer with 2
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  RE: sound forge 17 wont open
  Thanks @SP. Here is what is coming up when I pull up the crash reports. I have emailed tech support but I haven't heard back yet. I appreciate any incite you have into this. @rraud I appreciate your tips as well, I had actually seen your tip on
• Movie Studio

  7 answers, most recent on 1/4/2024

  RE: Old Video Pro 2015 ver
  @JA-Conzen, @CubeAce Hi . . . . the earliest version he can get to run on Win 11 is MEP 2016 . . . . Very close Ray, it is MEP 2015 on Windows 11, however hardware acceleration for import/export of h.264/AVC and h.265 encoded video may not be
• Music Maker

  One answer, on 4/3/2024

  Activation or Store Login fails
  Hello, anyone else having a problem with the Magix store tonight. I just reinstalled Magix on my Win11 laptop, but when I click on either Login or Activate, I get an HTTP error screen. Anyone else?? Cheers
• Music Maker

  10 answers, most recent on 12/20/2023

  RE: Good-Bye Cruel World I'm Leaving You Today
  well put for personally experience.Don't get me wrong. what got me really into it was the graphical interface. very friendly that makes it easier to navigate around, each dock has a unique look from the other.i'm a small time self employed tech.
• ACID

  One answer, on 10/16/2023

  RE: Product no longer recognizes Serial number
  @RichardBaromas-Green In case you get error -24 you enter the wrong e-mail address. You can change the e-mail address in your customer account at a Magix.com. If you get error -14 you use the serial number for the wrong product. To get the correct
• Movie Studio

  One answer, on 4/28/2026

  RE: program won't open- frozen
  @Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling
• SOUND FORGE

  38 answers, most recent on 10/8/2024

  RE: Sound Forge Minimal Video tools; what do I need next?
  Perhaps some of my video 'overcompression' results from saving a video with processed audio as Fraunhofer AAC .MP4, a naive choice. I think that is intended for audio but I chose it for having the same format (container?). I don't remember what
• Other products

  7 answers, most recent on 10/3/2024

  RE: unable to install Indepdence 3.6
  I emailed them on the 30th sept.. not proservice@magix.net but prosupport@magix.net   @Grooveworker70 Did you contact proservice@magix.net ? The next couple of days are a national holidays in Germany, so you probably won't get an answer until next
• Movie Studio

  3 answers, most recent on 10/3/2024

  RE: Installation
  @Roger-Dey Welcome to the Magix users forum. You mention MS Platinum, but exactly which release do you have? All recent ones have the year as part of the name, e.g., MS 2025 Platinum. I ask because that error message refers to a rather old version
• ACID

  2 answers, most recent on 7/29/2022

  [Solved] ACID won't install: sfppack1_x64.dll failed to register
  Hello. I am running ACID 10 ( licensed copy) on Windows 10. It worked fine until today when I installed a VST plug in (Lore, from puremagnetik.com) and then wouldn't load. I re-installed Acid 10 and half way through the install, received the error
• Movie Studio

  One answer, on 4/15/2024

  [Closed] Movie Studio activation error
  Is there a way to de-register a product from the My Products page? I bought Movie Studio 17 Platinum from Amazon, but registered a different product on the Magix site. I can't a way to remove it and it won't let me register Movie Studio 17 Platinum