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@Steve-Jones3743 Thank you for the additional information! Every little helps! Does the freeze always occur at the "same point", i.e., at a specific time of the attempted zoom? If you temporarily remove the .gif does this effect any change to the

Off topic

2 answers, most recent on 12/30/2023

[Solved] Simplicheck

Reinstalling my original version of MEP 2013 also installed simplicheck. It sounded like a useful product so I gave it a whirl. I told it to scan and it came back with several potential issues. I've been in the computer business in excess of 50

Music Maker

12 answers, most recent on 4/18/2024

RE: Music Maker update 32.1.0.13

cant activate & tired of this! when online magix asks for computer id which is impossible. serial number works but asks for computer id. if i can prove purchase can you give me special key to activate? please email me at Removed by Moderator

ACID

9 answers, most recent on 1/24/2025

RE: Won’t install Sony acid 7

@NTC-LAIDLER Ok. So, did the Acid install at all? Because you wrote that the transfer throw an error but also that you tried to make it accept your serial number, which would imply that the installation went through. Are you getting a specific error

Video Pro X

13 answers, most recent on 4/16/2025

RE: Saving Custom Window Arrangement - saving main and sub navigation?

Hi @browj2 Thank you for pointing me to the .pmly files. Your knowledge has been invaluable and I have been able to determine the bug in the system. As discussed, the "Main-navigation" are the tabs of the Media Pool window; specifically, Import,

SOUND FORGE

6 answers, most recent on 11/4/2023

RE: [Solved] Serial Number is Invalid or may apply to another product

@Sandi-Richards @Rod-Howard You can only activate very old software, which came out before 2014 with a computer ID, so this won't work. Instead, download the correct installer from here by entering the serial number:

Movie Studio

17 answers, most recent on 6/29/2024

RE: Can't re-install Magix Movie Studio

@Carlos-Solorzano Hi . . . . I am not seeing an area that allows me to deactivate the software on my old computer . . it does say that is unlimited under "Valid" and that it can be used on 2 devises simultaneously . . . Do you mean under the Show

Movie Studio

27 answers, most recent on 8/1/2024

[Solved] No Longer Able to Render Project

No Longer Able to Render Project I have been using Magix Movie Studio for years without any issues...until now. I have the 2023 version and have had it for almost 2 years. When I go to render the movie to export....after about 30 seconds I get a box

Movie Studio

6 answers, most recent on 6/26/2024

RE: Movie Studio Pro 2025 Trial Version won't open

I just ordered Movie Studio Platinum 2025, thinking that if I buy a serial number, it would fix the problem, but it hasn't. I paid and registered the program, but still can't open it on my computer. When I click on the icon for Magix Movie Studio,

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

Need 2 files from Audio Cleaning Lab 10 cd distribution

I have replaced a flaky computer and I wish to move Audio Cleaning Lab 10 to the new PC, but the CD distribution is missing 2 files in the system folder. I considered upgrading to the latest Sound Forge 18 version, but it is missing at least 2

Movie Studio

One answer, on 8/21/2024

RE: I can not

@fernando-n Hi The forum is not Magix Support, so please do not post personal information and serial numbers in the forum which is accessible to everyone. . . . . I had to change my email several times . . . . How did you do this? . . . . the Magix

Video Easy

One answer, on 4/17/2024

Error activating Magix Video Easy it keeping asking for serial number

Hi there, I needed to reinstall Magix video easy on a computer, we have the correct serial number, first time it asks for the serial number and after validation it's says ''the program has been successfully activated'' but this does not save the

Photo & Graphic Designer

One answer, on 1/9/2025

I need to reinstall Xara on my new computer

IS THIS COMPANY STILL IN BUSINESS?????????????!!!!!!!!!!! For the last three days, I have been trying to re-install my Xara on my new computer but I need to increase my number of activations.!!!!!!!!!!!!!!!!! I send support requests to Xara at

Movie Studio

18 answers, most recent on 3/14/2024

RE: versions 2023 and 2024 Movie Studio Platinum on the same machine

Is it best to remove Movie Studio 2023 BEFORE installing Movie Studio 2024 Premium OR can I remove 2023 after putting 2024 on computer? Right now 2024 is not accepting serial number to activate software.

Movie Studio

9 answers, most recent on 11/8/2024

RE: Images not showing

@alison-p7398 Hi . . . . Windows 11. PC. Magix Movie Edit Pro 16 . . . . Can you clarify the version of Movie Edit Pro you are using by giving the version number as found under Help, About please. If it is Movie Edit Pro 16, released in 2010, what

Movie Studio

One answer, on 6/16/2024

[Closed] Vegas Pro won't let me in

I am using Vegas Pro 16 in Windows 11.I just tried to open it and was sent to device management. Nothing has changed on my system since the last time I used Vegas Pro, and I am using the same computer I always use. This computer is listed among the

Movie Studio

One answer, on 2/25/2024

RE: The program no longer runs even though used the serial for activation

@Jadna-Skya First step would be to go onto the Magix.com website, log in, then go to My Account and check the current registration details for your program. You are allowed the register the same P3 number on two computers only. You can unregister a

Audio Cleaning Lab

One answer, on 4/18/2024

RE: Hello, I am transferring my files to a new computer.

@Ronalum Hi Log in to your account at magix.com with the same email address and password as used to originally register/activate ACL , select My Products, there you should see your registered product(s), serial number a download link and number of

SOUND FORGE

13 answers, most recent on 8/8/2025

RE: Can't register SF-7b even with the key

@bzan Here, I found this information: If you own a license of an older version of Vegas Pro, Vegas Movie Studio, DVD Architect, Sound Forge or Acid Pro and are trying to activate it, you will no longer be able to use the original activation

Audio Cleaning Lab

13 answers, most recent on 2/27/2025

RE: Problems Installing Sound Forge Audio Cleaning Lab4

@James-McCall Hi What is the version number of the CDprinter.exe installed on your computer, also the version of Windows 11 eg 23H2 etc ? I would recommend before installing any redistibutables, you check the Windows system installation using the

Photostory

2 answers, most recent on 12/4/2025

RE: Not getting support only getting Ai

@cherba The Magix Support system seems, currently, to be almost non-existent, unfortunately. No-one seems to definitively know why but you will find a number of posts in these forums where users are stating a lack of response to emails and support

Off topic

4 answers, most recent on 12/27/2023

computer crashed. I have an order number but no email download link

order No Removed by Moderator need download link activation email again due to computer crash Email address removed by Moderator

Video Pro X

2 answers, most recent on 3/3/2024

[Closed] Had to reformat my computer, can't activate my product

I recently had an issue that required that I reformat my computer and install new hardware. I've got everything installed again already, but after downloading Vegas Pro 15 and use my serial number, it says it's already in use. I didn't originally

Movie Studio

4 answers, most recent on 5/19/2024

RE: Magix Movie Edit Pro

Magix doesn't seem to have limits as to how many computers you load it on, as you probably saw, it asks for your serial number and will see that you are registered. In fact, if you lost your DVD, you can download the installation file from their