• Samplitude

  5 answers, most recent on 7/11/2025

  RE: Error installing ad-on pacakages
  @Phon Hi The issue you are having is with Windows, see this Microsoft article for the 1603 error. HTH John EBForum Moderator
• Off topic

  One answer, on 4/5/2025

  [Closed] Getting error code -24 when i try to render video in vegas pro 20?
  I am getting error code -24 when i try to render video in vegas pro 20? I have already registered my vegas, but i did change my PC and email while and i did make the changed in Magix profile, but i still get this error ?
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  Had this stupid error for the past few days and had no response other than a bot , Im thinking of reporting them to be honest.
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  I have uninstalled and reinstalled 2 times now with no luck. Other than this error the program is great. I had no popups stating an error or anything else.  I googled for a good 7hrs and found no threads on any site that could help me either.
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error
  @BrenyC Hi . . . .  'UCRTBASE.DLL error'  . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg
• Music Maker

  7 answers, most recent on 10/20/2025

  [Solved] MMM 2014 fresh reinstall from website
  The installer for MMM2014 downloads, but once it starts up, it just stops again with no error messages. The documentation claims it can be installed on vista/7 right through to win11. Am I wrong? Or is the windows version not the issue? I have a
• Movie Studio

  One answer, on 1/20/2026

  Windows 11
  Sto istallando su nuovoPC con Windows 11 Il software Magix video deluxe 17. Una volta istallato correttamente con il doppio click non parte ne da avviso di errore. cosa devo fare?  
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  [Solved] Error Message -24
  Hi everyone,   I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press
• Video Pro X

  7 answers, most recent on 8/21/2025

  Import boosted video from Pixel-phone gives error
  I am not able to import a so-call 'boosted' video from my Pixel-10 phone. I am using Magix-pro 16. It is boosted by Google-Photos to 8K , 30fps, 170175 kbps . It gives error "MXMPEG2 Error 0110: no media decoder found". Please help I am running
• Video Pro X

  One answer, on 1/11/2026

  "Mixdown - Please Update Your Graphics Card Driver"
  Getting error message "Mixdown - Please Update Your Graphics Card Driver" during movie export hardware acceleration with the Nvidia GEFORCE RTX 5070. Wonder if this will be fixed soon?
• ACID

  One answer, on 3/14/2025

  Not enough disk space error when loading acid_project.zip but there is
  Not enough disk space error when loading acid_project.zip but there is. Any HInts?
• SOUND FORGE

  One answer, on 2/28/2025

  RE: SoundForege 14 Steam edition Error Code -59
  @Lee-ChanHee Hi The error code should have a descrition of the error when posting please give the full error message or a screenshot of the error message dialog box. Error code -59 usually means the program folder may be damaged, see this Support
• Video Pro X

  One answer, on 10/13/2025

  [Closed] vegas pro 22 crashes on startup
  vegas pro 22 crashes on startup...it has worked before, but on version 250 it give a error screen
• ACID

  5 answers, most recent on 6/25/2024

  [Solved] Upgrade won't install C++ Redistributable
  My machine is running Windows 11 with 23H2 x64 update installed When I try to upgrade from Acid Music Studio version 11.0.7 (Build 18) to version 11.0.10 (Build 21) I get error messages: The following components are required by this
• Movie Studio

  4 answers, most recent on 11/17/2025

  Blank error dialogue box appears during MS2022 reinstall
  I am getting a blank error message dialogue box from the Installation Manager whilst trying to reinstall MS2022 Platinum after upgrading to Windows 11. It just offers 3 options: Abort; Retry; Ignore, but has no other information whatsoever. The last
• Other products

  2 answers, most recent 11 hours ago

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Music Maker

  5 answers, most recent on 1/26/2025

  [Solved] String Ensemble, Drum Kit and Vita Sampler not loading!
  I recently did a full uninstall and reinstall of the program, using my Music Maker 2020 Plus Edition disc as the start up, and then subsequently running all updates. However, I now have found that the Drum Kit, Vita Sampler and String Ensemble are
• Movie Studio

  61 answers, most recent on 7/25/2024

  RE: [Solved] My MAGIX software will not cut a DVD to Disc
  @rickduley Hi Rick The error code suggest Windows cannot find the ISO file. Where did you save this to, and does the error appear immediately when the burn process starts? If the Desktop, or any other location that is not inside your Documents
• Samplitude

  5 answers, most recent on 7/11/2025

  RE: Error installing ad-on pacakages
  By the wway, I've sent the error report for come of them to Magix
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.
• Other products

  One answer, on 1/8/2026

  I keep getting Error Code 24 so can’t authenticate the product
  I have purchased MAGIX Photo Manager Deluxe 17 but can’t authenticate the product, it advises that the code has already been used on another email address.
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Error Message -24 I found the solution finally!!! The email address is case sensitive! Check under "My Account - User Data" and copy and paste the email address from there into the activation window! "No Thanks" to MAGIX for all the unanswered
• Photostory

  2 answers, most recent on 2/26/2026

  RE: [Solved] PS 2026 Uprade freezing
  Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC