• Music Maker

  33 answers, most recent on 1/17/2025

  RE: magix music maker 2024 won't load past loading keyboard shortcuts
  @SCOTT-CHAMBERLAIN Additionally, please check whether TLS encryption is enabled in your internet options. https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/
• Rescue Your Videotapes!

  4 answers, most recent on 1/9/2024

  RE: Cannot activate the Video Saver! (2023) software
  The problem was solved with the Magix support. To resolve the issue, I tried successfully the following: 1) Typed the Internet option in the search field and selected the "Internet Options" result. Selected the Tab "Advanced". Ensured all TLS
• Music Maker

  One answer, on 4/27/2024

  2024 version Music Maker First time run and install on Windows 11
  Connect to server and ask me to enter email and password then as I'm typing it crashes and says could not connect, please check internet connection, but i don't have any issues with internet seems to be software issue running on windows 10 When i
• SOUND FORGE

  5 answers, most recent on 10/13/2024

  RE: need offline installer for sound forge pro 18
  @TheFlinx The files are stored under C:\Users\YourWindowsUsername\Documents\Magix Downloads\Installationsmanager But you need an online connection to unlock the software, there is no offline activation for Sound Forge. thank you I got the files,
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  @Linda-Lawson Hi . . . .  I have it set that all files in the images folders are also stored locally so it shouldn't really be grabbing them from the cloud . . . . Unfortunately that is not enough. When editing, the program creates support files, in
• Samplitude

  24 answers, most recent on 12/23/2024

  RE: Extremely slow download speeds!
  @W-Quinellipe-Zorn I don't know why you brought up Vegas? Because your screenshots clearly show you are downloading Vegas Pro 20, not Samplitude! I have recently needed to download several Magix product installers, including Samplitude Pro X7, and
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: Is there a way to increase the cache?
  @Steve-Jones3743 Ok, well it's hard to pin point it, as has been mentioned so apologises for the repeat - You shouldn't be having this problem with your pc specs, Your GPU driver is up to date, I don't know if you've restarted MMS. There's options
• Movie Studio

  34 answers, most recent on 8/11/2024

  RE: Movie Studio - Why so finnicky? An unknown error has occurred
  @me_again, @AAProds Hi Andy, Al Andy, where did you find that OBS comment? The OBS statement only makes sense when 'live streaming' to the Internet. The video stream 'fragments' do not arrive at the destination, eg viewers PC, or Youtube, in the
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @Betovalle Hi Rob. No, I never turn off or disable my internet security, I go through the additional two mouse clicks which takes about an additional 10 seconds to load the program. The only time I turn off avast is when I install a new program if
• Video Pro X

  6 answers, most recent on 7/13/2025

  RE: [Closed] It pauses
  @Billy-Green8845 Hi Billy, I see that your movie files are stored on Microsoft's OneDrive. It's possible you have a poor internet connection, or you've run out of space on OneDrive, causing things to slow down. You could try putting your movie
• SOUND FORGE

  9 answers, most recent on 10/7/2023

  [Solved] SFP15 uninstall / reinstall failure
  SF Pro 15 started getting very flakey: missing scroll bars, no audio trace until I hit stop etc, so I decided to uninstall and reinstall the software. (I had saved the original installation software). Now it won't load at all. No SFP icon on the
• Music Maker

  2 answers, most recent on 7/31/2025

  RE: 2026 trial download
  @kostas it's not really clear to me, what is the cause of the problem here. In this thread, it was solved by enabling TLS protocols in the Internet options and the disabling the warnings if a connection is redirected:
• Movie Studio

  34 answers, most recent on 8/11/2024

  RE: Movie Studio - Why so finnicky? An unknown error has occurred
  @me_again Hi Andy Reading that guide, it does appear that they are referring to streaming up to the Internet. There is a pertinent comment further down about remuxing for use in video editors with respect to the audio. John EB
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  Hi Ray, I will try some of the things you have suggested but I must admit that some of the other things you mentioned I do not have a clue about. I feel like complaining to the builders of my PC that they should have offered a better replacement
• Video Pro X

  37 answers, most recent on 11/9/2024

  RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)
  @CubeAce Hello Ray, I still find it very strange that you always have to turn off all your internet security, including the virus scanner, when you start MMS2024. Especially since you do not experience any problems with the other Magix programs.
• Music Maker

  12 answers, most recent on 12/20/2023

  RE: Won't go past installing!
  @emilethelander Are you sure Windows Defender is disabled? The only other idea I have is to add Magix.com and Magix.net to the trusted internet sites in Windows under the Windows Control Panel> Internet Options > Security Tab > Trusted Site
• Music Maker

  16 answers, most recent on 2/18/2024

  [Solved] MM2019 Prem unable to log into store
  I recently have been trying to reinstall MM2019 Prem, I have dug through the forum and am either not intelligent or just don't understand how to search. I installed MM2019 downloaded through my account products. Installs fine, works as the free
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  Hello @zdenekrsa, I think there are two things going on. On the first screen, you get a message that you can download the MPEG-2 by clicking "Yes". On the second screen, I read that Pro X16 has not been successfully deactivated, because Pro X16 is
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @me_again, @emmrecs Hi Snapdragon chips are a 'System on a Chip' (SoC) , ie they are CPU, GPU, audio, and other hardware devices, all rolled into one chip with lower power requirements, then for example CPU, GPU and motherboard combinations found in
• Video Pro X

  15 answers, most recent on 2/15/2025

  RE: New Blue Titler Pro 7 refuses to start.
  @CubeAce, @Gid Hi Ray, Gid The Microsoft Edge WebView2 is a feature that allows software makers to embed web technologies, HTML, CSS, and JavaScript into their software to communicate with web based features such as the Magix Store and Hub. If
• Off topic

  159 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Rescue Your Videotapes!

  2 answers, most recent on 7/10/2025

  RE: [Closed] veg files wont open, message says no valid license (used for years)
  @Rick-Roughen 4. SOFTWARE NOT ACTIVATED YET   If you get the message "Error code: -59... An error occurred starting VEGAS Pro. There is no license to use this software.", the software has not been activated. You need to be connected to the internet
• Music Maker

  15 answers, most recent on 5/16/2024

  RE: why is the option to upload using wav files not available
  @Scott-Melvin Upload or export? Uploading can always stop working from one day to another, simply by a change on the server side. And since these old programs no longer get updates, it will not work again. Usually, you can simply upload something
• Movie Studio

  11 answers, most recent on 7/17/2024

  RE: Intro/Outro Templates
  Hi, This is now resolved. I hadn't done the "install extra content" step. I seem to recall trying this but it must have timed out (i don't have the best internet connection). In my haste, I had forgotten all about that step. Now fully resolved, I