• Movie Studio

  2 answers, most recent on 2/14/2025

  [Solved] Adding a voice-over does not work
  When I press the red audio record button, the Movie Studio 2025 Platinum crashes with the error message "KERNELBASE.dll" with a string of addresses, etc. The program will input the recorded audio from the camera source but I cannot add any extra
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• ACID

  5 answers, most recent on 7/29/2024

  RE: [Solved] Error Code: -59 Question
  @Erik-Rapkins Hello welcome Please see here. Stephen Forum Moderator
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Hi . . . . not able to import a so-call 'boosted' video from my Pixel-10 phone . . . . Magix-pro 16 . . . error "MXMPEG2 Error 0110: no media decoder found . . . Do you mean Magix Video Pro X 16 ? The error message means there is no
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.
• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  @Vincent-OBrien Hi Thanks for the info, the error message: . . . . Error in module mx dec mf audio x64.dll . . . . Is a known issue with some video files which have the audio encoded in a 'non standard' or not supported for the video and file
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @James1812 @Tom_Sp Hi I am sure this will be corrected, obviously there has been some teething issues with PayPal, and Magix are now working hard to sort out any errors. Stephen Forum Moderator
• Music Maker

  10 answers, most recent on 10/19/2025

  [Solved] File suddenly will not open!
  I had almost completed a song I've been working on using my Music Maker 2020 Plus Edition program, and after simply restarting my computer one day now I suddenly cannot open that file! I constantly get an error message saying "File C:// ... etc.
• Movie Studio

  15 answers, most recent on 9/26/2025

  MAGIX Video deluxe 2026-encoding failed
  Burning a project to a VIDEO_TS file is aborted with the error message ´The burning process was aborted with the following error: “Encoding failed. Encoding of the movie failed. OK Show log file. See attachment.” It seems as I cannot enclose the
• Movie Studio

  One answer, on 11/26/2025

  RE: [Closed] Error Code: -14
  @Tony-Wright First of all, this isn't the Vegas support from.That's at https://www.vegascreativesoftware.info Next, Error -14 means you enter a valid serial number into the wrong software. Try entering the serial number here, this will give you a
• Off topic

  158 answers, most recent on 5/23/2026

  RE: Magix support has not responded to support tickets for months
  @Jerry-Nixon It's obvious that a backend server isn't working. The current outage started Friday afternoon. It isn't likely they will do something about this over the weekend. If you visit the audio subcategory on Producerplanet.com (which is the
• Video Pro X

  3 answers, most recent on 12/4/2024

  [Solved] Download issue - keep getting same error
  Hi Forum, I am having the following problem downloading my Video Pro X 16 product on my new laptop,.any ideas on how to fix  
• Other products

  One answer, on 1/4/2026

  [Closed] Sony Vegas Pro Error Code 24
  Essentially I installed Sony Vegas Pro, now I can't render because it's saying I'm on the wrong email address but I'm not. I got my code from humble bundle. please help asap.
• Video Pro X

  4 answers, most recent on 10/14/2025

  Bought the vMAGIX Video deluxe 2026 plus.
    Serial number: Removed by Moderator. When I attempt to activate the programme, I receive an ERROR CODE - 14 message. please assist
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava Then it's already activated. So far, so good. What happens if you try to load a Loops Unlimited pack, for example the Beat Invasion from your screenshot? Do you get an error message?
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  I ran sfc /scannow right after I posted the most recent error dump and it found and fixed one error.Should I still run DISM or just see if the SFC fixed things?
• Movie Studio

  7 answers, most recent on 6/5/2025

  RE: Worked fine …until app wouldn’t open
  I must have run the RM before I reinstalled because when I reran it the Notifier errors were gone. I uninstalled the Magix update notifier using Revo then ran RM again. No errors showed and Magix Movie Studio would not open.
• SOUND FORGE

  9 answers, most recent on 11/25/2025

  RE: Sound Forge
  @Andrew-Rizko An error message like "it's already registered" comes up, if you enter a different e-mail address than the one Sound Forge is registered to. Have you made sure you entered the correct e-mail address?
• Photostory

  17 answers, most recent 6 hours ago

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Lack of familiarity with the Nvidia app and I finished up inadvertently uninstalling it altogether. I also stopped my Antivirus program Norton 360 temporarily and tested Photostory 2026. No luck: the error ntdll remains. Was it sufficient to
• SOUND FORGE

  One answer, on 3/15/2026

  Unable to reregister Sound Forge Pro 10.0
  I am not able to open my software for Sound Forge Pro 10.0. When I attempt it times out or cannot send the information. I get the error message 12002 timed out. Please help. I am on a new PC running Windows 11
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Ben-Brunsson Please read https://www.magix.info/us/support?question=377190&category=0&title=how-do-i-solve-error-message--24 and follow the advice given there. HTH JeffForum Moderator
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  [Solved] Missing DLL for Sound Forge Pro installer
  I have messed up my instance of Sound Forge Pro 18. The app runs mostly OK, but there are some issues that I think are best fixed by re-installing the app. I have the installation file downloaded to the \Documents\MAGIX
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi . . . . Here's the crash reports, hardware error, that seems pretty definitive that it's the card . . . . Unfortunately not, that report tells us the error is with Windows WindowsWcpOtherFailure3 would suggest the issue is with a Windows
• SOUND FORGE

  One answer, on 7/10/2025

  RE: Installation Manager will not run. Can't install SF 18pro update
  @Kenneth-Maltz Can you upload a screenshot of the error message? Use the arrow icon above the response text box for uploading.