• Samplitude

  One answer, on 10/13/2025

  RE: Object Forground is not showing the visual.
  @jeremy-smith You can reset the program settings Samplitude Pro X8 and Samplitude Music Studio via the Help menu. In earlier versions you need to import the default program settings in the Samplitude system settings.
• ACID

  3 answers, most recent on 8/30/2025

  RE: [Solved] Acid Music Studio 10 - Cannot Register on New PC
  I tried registering again and noticed this time that the window said I had 26 days, so it's definitely counting down from 30 days. I did some more reading here in the forum and found that I could go to my Magix account and download a copy of the
• SOUND FORGE

  4 answers, most recent on 9/20/2025

  RE: [Solved] Soundforge Pro 18 automatically changing the sound of my files
  @Dave_W Don't edit MP3 files. Always convert them to WAV first or enable in the Sound Forge program preferences to proxy compressed file formats. MP3 is used as an end consumer format for playback. My guess is, that editing MP3 files in modern
• ACID

  2 answers, most recent on 9/6/2024

  RE: [Solved] Post virus help for using Acid Pro 7
  @matthew-j You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Windows also
• SOUND FORGE

  2 answers, most recent on 1/3/2024

  RE: [Solved] SoundForge 17 PRO | Stopped Working.
  @hotelsinus Hold CTRL and SHIFT and double click on the Sound Forge program icon to start the program. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program settings. Do this and maybe it will
• ACID

  16 answers, most recent on 4/27/2026

  [Solved] ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Movie Studio

  2 answers, most recent on 3/24/2026

  AI Speech to Text Not Working - Program Crashes
  I am using Magix Video Deluxe 2026 and - though I have used it successfully before - I can no longer get AI Speech to Text to work. It doesn't recognize that I am logged in. I have clicked "Login" and completed the process. I have logged out of the
• Music Maker

  12 answers, most recent on 1/30/2024

  [Solved] unable to start program as it insists I have already registered and wi
  I am unable to run this program as it says I need to register it, but when I do it says already registered.
• Video Pro X

  4 answers, most recent on 8/15/2025

  RE: Reset programme settings to default. How to reinstall after restart.
  @George-Monaghan Hi. Not sure what you mean. The program reset is done within the program and stored there. Then the settings are accessed within the program settings. Ray.
• Movie Studio

  3 answers, most recent on 9/5/2025

  [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error
  My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: [Solved] Background app from Magix
  @me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under
• Music Maker

  One answer, on 12/29/2025

  RE: Installation failed
  @AB44 Try to uninstall or repair the program via Windows. Windows 10: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d   Windows 11 or
• Music Maker

  6 answers, most recent on 4/3/2026

  RE: Wont start
  I asked AI. It told me to rename the configuration file to _old and then restart the program. IT worked. :)
• Photostory

  One answer, on 5/9/2026

  Program hang
  Photostory Deluxe 2025 hangs at the intro screen and Task Manager has to end the program. Very annoying as the splash screen insists on running on top of other apps. I had no problem with the previous iteration. Running 64 bit Win11 Pro v. 25H2 on a
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  Paul, move on from this software, sadly, it's a dead program and has NO hope of being updated or fixed.
• Movie Studio

  7 answers, most recent on 4/10/2026

  RE: cant download extra content
  @graham_themoor Hi, There is no "Ultimate" version of the program. You get the "Premium" version of the program plus additional software and features. Once you have activated/redeemed the coupon, go under the Templates tab, scroll down to Themepacks
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  I had this happen with experimenting (different install structures) with pointing content downloads to external drive for various editions (should be fine as Magix does this natively on C in the /videocontent location.... and if I try and uninstall
• Movie Studio

  2 answers, most recent on 2/14/2025

  RE: [Solved] Adding a voice-over does not work
  @David-Bailey5314 Hi . . . . I cannot add any extra audio through an external microphone. . . .I can use that microphone for dictation in other programs. Windows has 2 options for allowing access to the microphone, one for Windows Apps and one for
• Movie Studio

  5 answers, most recent on 10/22/2025

  Video Deluxe Premium 2026 - Program freezes, lags
  The program functions properly until I select the Effects tab. Once the Effects tab is selected, the entire program feezes, delays, and lags for at least 10 seconds. I'm using a Razen 7 5600, with an AMD 6600XT with 32 Gigs of ram. Anyone else
• SOUND FORGE

  2 answers, most recent on 5/12/2026

  Recording
  RecordingDuring the recording process, it suddenly stops and SOUND FORGE Audio Cleaning freezes. I mean, the program doesn't respond to commands. This happens every time I open the program and try to record. SOUND FORGE Audio Cleaning Lab
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  not sure about the program issue bit I need help too and keep getting 'The support request could not be saved'
• Movie Studio

  3 answers, most recent on 4/8/2024

  [Solved] Right to left Languages
  Does anyone know how to make the program accept Right to Left Languages in the movie title?
• Other products

  6 answers, most recent on 5/27/2024

  [Solved] Re-installing MP3 Deluxe 19
  I have just done a reinstallation of my computer and need to re-activate this program but get the message that have reached limit
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @me_again Hi Andy. Gotcha 👍😂 I doubt then, our images were similar. Thinking about it then the program must also not be set so that the audio is set to be exclusive to a program using Stereo Mix. but that is not a windows default setting so should