• Video Pro X

  2 answers, most recent on 12/27/2025

  RE: [Solved] Can not install additional components - extra content.
  @artur83 Hi You cannot install the Extra contents because they already installed, see your second image. For 3rd Party add- ons, the email with your order confirmation and serial number may contain links to download and install, or under the Effects
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  [Solved] Sound Forge 10 Serial Installation on New Computer
  I have Sound Forge 10 installed on one computer, but I needed to format it. Now when I try to activate the license, it says the site no longer exists. On the Magix website, it shows that this license is already installed on another computer. How can
• Audio Cleaning Lab

  5 answers, most recent on 3/4/2026

  [Solved] Download fails for Audio Cleaning Lab MX
  I bought MAGIX Audio Cleaning Lab MX in 2012. I need to reinstall due to a hard drive change on my computer. As soon as it starts downloading the installation file, the installation manager stops and the screen disappears. If this software is not
• Rescue Your Videotapes!

  3 answers, most recent on 12/30/2025

  [Solved] MxDownloadManager.exe crashes when trying to download Version 7
  I have a license for the Maxic Video Saver 7 and want to install it on my new pc,but downloading the "Installer" and running it fails. It won't download anything.I need a link to a full version as I as of now can't find the installation cd
• Movie Studio

  3 answers, most recent on 12/18/2025

  RE: [Solved] Can't activate video delux 2026
  @FIA2008 Error -14 means you enter a valid serial into the wrong product. Since there are different editions (Plus, Premium, Ultimate, Subscription and so) you need to make sure you installed the correct version of the software, otherwise you'll get
• SOUND FORGE

  5 answers, most recent on 10/7/2025

  [Solved] Missing DLL for Sound Forge Pro installer
  I have messed up my instance of Sound Forge Pro 18. The app runs mostly OK, but there are some issues that I think are best fixed by re-installing the app. I have the installation file downloaded to the \Documents\MAGIX
• Other products

  One answer, on 11/17/2025

  [Solved] Unable to install Independence library on PC (parallels) or Mac
  I originally bought independence when it was Yellow Tools and enjoyed using it. It's been many years but noticed I still have an active license on the Magix website and wanted to reinstall the software.I have downloaded and installed the application
• Movie Studio

  8 answers, most recent on 3/13/2026

  [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  I have Video Deluxe Plus (2026)...However when I've gone to Extra Effects | Plug-Ins=I get a dialogue box saying "A video effects plug-in could not be found".Then it goes on to say that this is probably because no plug-ins are installed.When I have
• Movie Studio

  6 answers, most recent on 11/27/2025

  [Solved] Cannot install Video Deluxe 2026
  I just purchased and downloaded Video Deluxe 2026, on my Windows 11 laptop. But when I try to run the .exe file, it opens a window briefly, shows 0% progress, and then the window closes. It will not install. Where do I get product support? Thanks!
• Video Pro X

  2 answers, most recent on 12/27/2025

  [Solved] Can not install additional components - extra content.
  Hello, I have purchased Video Pro X17 Ultimate edition. I have activated coupon codes, but I still can not install additional components. Have anyone experience such issue? I have wrote to Magix support, but they arent' responding. Best
• ACID

  9 answers, most recent on 1/24/2025

  [Solved] Won’t install Sony acid 7
  An error occurred during transfer which caused installation to stop - anyone had this ? It does install but then won’t accept my serial key ???
• Movie Studio

  One answer, on 12/5/2025

  [Solved] Codec Magix
  Hello, I purchased a codec online (order number Removed by Moderator), but I'm unable to install it. My code is Removed by Moderator. Thank you for your help.
• ACID

  7 answers, most recent on 4/25/2026

  RE: [Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Finally figured out the problem. After installing and uninstalling several legacy versions, it turned out version 13 of the Waves plugins included the vst 3s and the others didn't for some reason. Everything is working as usual finally! Stinkin
• Movie Studio

  8 answers, most recent on 4/10/2026

  [Solved] -14 error
  Getting a -14 error when attempting to install Movie Studio Suite 365 on new computer. Have no other active activations. So far only getting automated responses from Magix. Suggestions? Only antivirus is Windows Defender. Did try turning it off. No
• Movie Studio

  2 answers, most recent on 5/28/2025

  [Solved] NewBlue Plugins Won't Install
  I just got the Movie Studio Ultimate package. Two out of six of my included NewBlue plugins installed fine. The other four, I can't get their installer to run. I think maybe the Windows 10 anti-maleware is blocking them. I've tried running
• Movie Studio

  3 answers, most recent on 1/22/2025

  RE: [Solved] Move Movie Studio 2025 Platinum to new PC
  @Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a
• ACID

  16 answers, most recent on 4/27/2026

  RE: [Solved] ntdll.dll - ACID doesn’t start
  @Szymon-Barabach, what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64)
• ACID

  One answer, Yesterday

  Error -2147163964 Acid Pro 11
  Error -2147163964 Acid Pro 11 Acid Pro 11 downloads but will not instal - crashes at the end of installation. Disabled antivirus - no difference First time it said a windows update was due, so restarted & then it refused to instal
• Music Maker

  3 answers, most recent on 11/7/2024

  [Solved] Installation of MMM on second computer
  Hi, I have MMM Premium 2021, which is installed on a primary computer and I want to install it on a second computer. My original purchase of MMM has no serial number or key code associated with it, so I can't install it to my second computer from my
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  Used the Microsoft installer to remove Visual Studio. Rebooted. Ran the Music Studio updated again, and again it fails to install Visual Studio. So Still no update installed.
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: [Solved] MMM 2014 fresh reinstall from website
  Long story short, the installer was the problem, I finally got shot of trying to find a way to use the Win7 version of 2014, so I went forward to the next one - 2021 and it wouldn't accept activation/registration info - Then, the next day after
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope  It just gives me the same programme I have already downloaded and installed. Are you sure? Did you download and install it? Yes. I downloaded it and installed it. Error -14
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not