• SOUND FORGE

  8 answers, most recent on 1/20/2026

  [Solved] Sound Forge 365 activating and registering
  Last week I purchased the listed program and incorrectly entered the wrong email address. Support staff was able to rectify that challenge and I received an email with the details on downloading the program with serial number, etc. However, after I
• ACID

  13 answers, most recent on 2/20/2026

  RE: [Solved] Acid Music Studio 11 Fails to run.
  @stuart-cassie Some other idea. These steps are for Acid Pro 10, not maybe they work also for Acid Music Studio 11. This will prevent Acid from doing a VST scan at startup. If you can start the program, you can open the VST Manager and remove a
• Movie Studio

  6 answers, most recent Yesterday

  [Solved] MAGIX Video deluxe 2026 Premium-problem
  I have been using MAGIX Video deluxe 2026 Premium without any significant problems but when I started the program today the attached program image was displayed which was frozen and could only be closed by command in the task manager. The text at
• Movie Studio

  6 answers, most recent Yesterday

  RE: [Solved] MAGIX Video deluxe 2026 Premium-problem
  I deleted the Videodeluxe.ini-file as shown in another thread and then the program worked. I do not know why.
• Video Pro X

  4 answers, most recent on 5/28/2026

  [Solved] Video Pro X17 stuck at "Initializing movie"
  Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in  "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just
• Audio Cleaning Lab

  5 answers, most recent on 3/4/2026

  RE: [Solved] Download fails for Audio Cleaning Lab MX
  @Martin-Sauser The downloader for programs released before 2014 no longer works. I assume this is caused by modern security certificates on the download servers which likely aren't compatible with old programs. So they simply crash. The only option
• SOUND FORGE

  8 answers, most recent on 12/15/2025

  [Solved] sound forge 17 wont open
  I purchased sound forge 17 as I bought a new computer and needed to update my program that was ancient on my old computer. I have deleted and reinstalled the program, cleared the cache, I have yet to get the program to open and I need to edit music
• Samplitude

  3 answers, most recent on 1/19/2026

  RE: [Solved] Samplitude keeps crashing with ASIO4All
  @psychojosh13 Do you use the newest version of ASIO4ALL? You can reset the program settings of Samplitude via its Help menu. If I remember it correctly the menu entry is called "restore default behavior". Be aware, in case you have custom shortcuts
• Photostory

  One answer, on 12/6/2025

  RE: [Solved] PS2026 Fresh Install - Hangs on Initialising slideshow
  Resolved. Seems I missed deleting the program data stuff as per the instructions. This has made the application start as expected
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: [Solved] mouse won't click properly in sf 18 waveform
  @jim-atkinson I assume you try to edit compressed audio files, for example MP3 files. Enable to always proxy compressed audio files in the program preferences.
• Photostory

  2 answers, most recent on 2/26/2026

  [Solved] PS 2026 Uprade freezing
  Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData
• Movie Studio

  3 answers, most recent on 3/20/2026

  RE: [Solved] Ecxeption 0xc0000005 "Access violation"
  @OUPA_76 La première chose à faire est de redémarrer votre ordinateur. Veuillez sélectionner l'option « Redémarrer » et non « Arrêter ». Si le problème persiste, il se peut qu'il y ait un souci avec les paramètres du programme. Vous pouvez
• Music Maker

  10 answers, most recent on 10/19/2025

  [Solved] File suddenly will not open!
  I had almost completed a song I've been working on using my Music Maker 2020 Plus Edition program, and after simply restarting my computer one day now I suddenly cannot open that file! I constantly get an error message saying "File C:// ... etc.
• Video Pro X

  4 answers, most recent on 2/28/2025

  RE: [Solved] Working with Collages
  @Can-Dive Hi . . . . applied a collage and saved the project and close the program . . . start the program and reopen the project. Is there a way to delete the collage (undo) similar to undoing/deleting an effect on an object(s) without deleting the
• Movie Studio

  7 answers, most recent on 12/29/2024

  [Solved] crash when internet goes down
  Every time my unreliable internet goes down, the program hard locks. I have to use task manager to end program.
• Video Pro X

  12 answers, most recent on 4/23/2025

  [Solved] Media Pool - Display options (backup Program settings)
  Oddly, this problem seemed to occur about the same time in my VPX16 and MMS2024. In the Media Pool, there are 3 display options; List, Details and Large Icons. I typically have it set to Large Icons. Lately I noticed that when starting either
• Other products

  2 answers, most recent one hour ago

  program magix mp3 deluxe 19 won't open
  program magix mp3 deluxe 19 won't open program - error message at the top states " magix mp3 deluxe 19 doesn't work anymore." I have uninstalled and reinstalled .... it still gives me the same error message. please help !!! i need this program for
• Music Maker

  6 answers, most recent on 1/1/2025

  RE: [Solved] Magix Music unlimited loops
  @zionism Navigate to File > Program Settings and click on the button to clean up the in-app-store. The program will then restart and delete the old store cache. It usually works after doing that.
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  mp3 or .wav doesn`t matter the program won`t open,not even as administrator ,this error prevents opening the program. should i reinstall the program to start fresh?
• ACID

  3 answers, most recent on 8/30/2025

  [Solved] Acid Music Studio 10 - Cannot Register on New PC
  Hello, I have a copy of Sony Acid Music Studio 10 that I purchased back in 2017 and used on a Windows 10 pc for years. I just bought a new Windows 11 pc and installed it on the new computer, and I am unable to register after installing because the
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"
• Movie Studio

  6 answers, most recent on 2/1/2026

  Video Deluxe 2026 Could Not Find a Part of the Program
  Team: I get an error message on program start: "Could not find a part of the program. Please install the program again." The problem is that I've already done a clean install of the program. While the program does load after this, any attempt to
• Movie Studio

  27 answers, most recent on 4/20/2025

  [Solved] Activate Mpeg 4 Codec in Movie Studio 2025 Platinum
  I could load, edit, and save MP4s. Then, suddenly Movie studio 2025 stopped working like normal and asked me to activate the Mpeg 4 codec. I couldn't do it and got this message: "The activation of MPEG-4-Codec failed. If you are using the program as
• Music Maker

  2 answers, most recent on 6/3/2026

  RE: Loops Unlimited Not Syncing to Music Maker
  @BlackBird91 C:\Program Files\ is a special protected folder on Windows with limited writing access. User data is usually stored under C:\Users\*YourWindowsUsername*\Documents\ and user settings are usually stored under