Comments

emmrecs wrote on 5/6/2019, 1:58 PM

Hi, welcome to the Magix forums.

Did the purchase go through, i.e. have you actually been charged for what you bought? Were you able to download the item, presumably not?

This is a user-to-user forum so I would suggest you use the Contact button in the footer of every forum page and once logged in to your Magix account, select the option to ask a question to the Sales team.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Robert-Bailey wrote on 8/17/2019, 7:30 AM

ok so today at around between 12:30am and 01:39am and again at 13:25pm i wanted to purchase the 80's movie score soundtrack from producer planet
upon entering my card details i get the payment process error.
could someone please possibly help me.

johnebaker wrote on 8/17/2019, 8:21 AM

@Robert-Bailey

Hi

This is a user to user forum not Magix Support or Sales.

You need to contact Sales - use the Contact link at the bottom of the page.

John EB

Forum Moderator

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Nichole-Hundley wrote on 4/17/2020, 8:02 PM

I can't seem to find any live person to talk to about this payment processing error. I like the software but the admin is a disgrace. At least have some techs available that you can call please

 

emmrecs wrote on 4/18/2020, 4:14 AM

@Nichole-Hundley

Welcome to the Magix user to user forums. This forum is not the method by which any contact is made with Magix Support since Magix staff rarely, if ever, participate here.

Magix does not offer telephone support; the chosen method of contact is via the Support link in the header of any forum page, exactly as @johnebaker wrote in his earlier reply. The only difference is that the "link" has changed its name and position on the page!

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Nichole-Hundley wrote on 4/18/2020, 8:30 PM

wow that is incredibly unprofessional not to have tech support to talk to. Ok I've been going in circles for days. No one in these forums wants to help. The virtual assistant is a joke and no live tech support is just not going to fly with me. Too bad. I loved the software but I'm not jumping through all of these ridiculous hoops. They need to step up their game with tech support-PERIOD.

johnebaker wrote on 4/19/2020, 4:03 PM

@Nichole-Hundley

Hi

. . . . wow that is incredibly unprofessional not to have tech support to talk to . . . . They need to step up their game with tech support-PERIOD. . . .

It is a common misconception that telephone support should be provided by a company - it is, IMO, the worst way to provide timely and efficient solutions to issues user have.

Magix use a ticketing system that is equal for all users, a users case is logged/registered and acknowledged. The case is passed to the appropriate developers or support person for the product to be actioned and responded to by email. Additionally. - this also gives an audit trail for issues. The turn round time for an issue depends on whether it can be reproduced, is already known or more information is required.

I do not work for Magix, however, I have run/managed a support desk in an establishment with 2000+ IT users for 15 years.

John EB
Forum Moderator

 

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.