If this is about version 2016 of Music Maker, can you possibly provide a little more context here as to what source those soundpools would have come from? Exactly how are you going about re-installing them when you're being asked for your e-mail and receive the quoted error message? I can't really make sense of that off the top of my head. Since this is about an older Music Maker version, I assume the new in-app store system is not involved, correct? In version 2016, if you were using a disc version, the soundpools would have been installed from the disc during the program installation. If you were using a download version, you would have triggered the soundpool installation via the download manager in the "Help" menu upon program installation and activation. Neither really seems to match the workflow you're describing above. So, please shed some light on that, and I'm positive we'll be able to help you. Thanks!