Comments

emmrecs wrote on 8/15/2020, 3:20 PM

@Barbara-Celeiro

Welcome to the Magix user to user forums.

Use that "wrong" email address to log into your Magix Account, go to User Details and correct your email address. Then go to My Products, where you should find your purchased software installer listed, along with the necessary serial key.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Barbara-Celeiro wrote on 8/15/2020, 3:58 PM

I don’t have any product under the correct email.

Barbara-Celeiro wrote on 8/15/2020, 4:01 PM

I bought the product with an incorrect email. I registered on the website under the correct email. I have no access to the incorrect email.

emmrecs wrote on 8/16/2020, 4:05 AM

@Barbara-Celeiro

Let's take this a step at a time!

Do you have a Magix account, not a website account but one which indicates you have bought at least one Magix product? If so, under which email address?

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Barbara-Celeiro wrote on 8/16/2020, 8:04 AM

No I do not. When I purchased the product they did not require that I have an account. Once I realized I gave the wrong email, I went on line and registered my information but I don’t have a serial number because I never received the original email. All I have is an order number which the website had me print.

emmrecs wrote on 8/16/2020, 8:43 AM

@Barbara-Celeiro

Thank you for the additional information.

Your only solution in this situation, I think, is to email sales@magix.net, ensuring you include the order number, the incorrect email address you gave and your correct email address. You will need to explain the full details of your problem and ask that they a) amend your email address on their records, and b) resend the email with the serial key and download instructions for the software.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Barbara-Celeiro wrote on 8/16/2020, 9:10 AM

Thanks.