MAGIX Help Center

Error message: "Attempted an unsupported operation"

To solve this problem, follow these steps:

  • In the program, press the keyboard combination Ctrl+Alt+Shift+2.
  • In the dialog that opens, enter "ftptrace" in the live search field.
  • Change the value on the right-hand side from 0 to 1 and click "Save".
  • Set the FTP connection data to their original settings (as they are in your other program).
  • Close Web Designer.
  • Using the following link, download and run "Debugview":
    http://live.sysinternals.com/Dbgview.exe .
  • Start Web Designer (while Debugview is running in the background) and try to trigger the error again. If the error message appears again, click "OK".
  • Switch back to DebugView and go to "File" > "Save as". The saved file must now be sent to us by email.
  • Open the task manager and then the "Processes" tab.
  • Right-click on "DesignerPro.exe" and select "Create dump file".
  • Add this file to a ZIP archive and send it by email to MAGIX Support.