If you are having trouble publishing your project with Web Designer/Designer Pro and you get an error message (e.g. "Timeout"), there could be several reasons for this. We recommend following these steps:
1. Try again later / restart your PC
If you've had success publishing projects in the past, and this is the first time you've experienced issues, your troubles could be the result of a simple hiccup in the file upload process. In this case, you should simply try publishing again later.
Another quick fix is to try restarting your PC to resolve any connectivity issues.
2. Check your login credentials and authorizations
Most timeout errors are the result of simple authorization problems. Some web hosting services will give you a timeout error if you sign in using the wrong credentials.
3. Run the program as an administrator
- To do this, right-click the program icon and select "Run as administrator" in the context menu.
- Then, try publishing your project again.
4. Check your login information
If you signed in by copying and pasting your login information, a space might accidentally have been added after your username or password. We recommend always entering your password manually.
5. Check your FTP address and domain name
Both of these are provided by your web hosting service.
Your FTP address is often different from your domain name. Check to make sure you entered the correct domain name.
The FTP address provided by your web hosting service often begins with "ftp://" (e.g. ftp://somedomain.com).
Important: Do not include the first part of the FTP address ("ftp://") when you enter the address in the "FTP Host Address" field in Web Designer!
6. Check your subfolder
The FTP folder you're supposed to publish your website in can differ from service to service. Some hosting services use a folder called "public_html", "www", "htdocs" or something similar. Sometimes the subfolder you're supposed to publish in is located inside another subfolder.
If you aren't sure which folder to publish in, ask your hosting service provider.
If you aren't sure what the exact path is for your subfolder, enter your host address, your username and your password. A window will open with the root folder for your website. From here, navigate to the correct subfolder, copy the address and paste the address in the subfolder field.
7. Check your FTP connection
Some hosting services, such as Yahoo, only accept secure FTP connections (SFTP and FTPS). If you are using an older version of the program (10 or older), these types of connections will not be supported.
In this case, you should use a third-party FTP tool to upload your project (see "Publishing using a third-party FTP tool" below) or update to the latest version of the program.
If you are using Web Designer, go to "Web Properties" > "Publish" > "Other web host" to select another connection type.
Hosting services may also use different login credentials and details for different connection types (e.g. different port numbers).
8. Disable security programs
Sometimes the upload can get interrupted by the security software installed on your PC. Make sure you disable security programs such as antivirus, anti-malware and anti-spyware software, firewalls and other such programs before attempting to publish your website.
To learn how to deactivate these programs, refer to the manual or program help included with each. Some routers have firewalls built into them. Read the instruction manual provided by the manufacturer of your router to learn how to disable the firewall.
9. Publishing using a third-party FTP tool
Before attempting to upload your website with a third-party FTP tool, you should export it locally onto your machine.
To do this, go to "File" > "Export website" and select a destination folder on your PC for the export (we recommend creating a separate folder for this).
Open the third-party FTP tool (e.g. Filezilla) and connect to your hosting service provider.
Filezilla quick start guide:
Navigate to the folder you want to publish and attempt to upload it.
10. Reset your internet settings
Web Designer and Designer Pro use components of the Windows Internet Properties, which may potentially cause communication problems.
- Go to the search box in the Windows task bar, and search for "Internet Options".
- In the search results, select "Internet Options (Control Panel)"
To reset your internet settings:
- Go to the "Advanced" tab.
- Click the "Reset" button.
- In the dialog window that opens ("Reset Internet Explorer Settings"), place a check mark next to "Delete personal settings" if you want to reset your browser history, search providers, accelerator, home pages, tracking blocker and ActiveX filter information to their default settings.
- Click the "Reset" button.
- Close Internet Properties.