New Installation Fails To Begin Sound Forge Pro 17

TRN schrieb am 05.05.2024 um 01:24 Uhr

Attempting to install SF Pro 17 for the first time, file name is soundforgepro17_dlm_kluw9n.exe
Once I run that file, this blank popup immediately opens:

No virus programs running.
No active firewalls.
System details -
Processor    Intel(R) Xeon(R) W-2245 CPU @ 3.90GHz   3.91 GHz
Installed RAM    64.0 GB (63.5 GB usable)
System type    64-bit operating system, x64-based processor
Edition    Windows 11 Pro for Workstations
Version    23H2
OS build    22631.3527
Thank you in advance!

Kommentare

SP. schrieb am 05.05.2024 um 03:51 Uhr

@TRN It's likely that your Windows Defender firewall or antivirus is blocking the download manager. These are active if you don't have any other firewall or antivirus software installed.

You could either try to temporarily disable this firewall or antivirus or you need a direct download link of the installer. You should be able to get this from customer support at infoservice@magix.net.

johnebaker schrieb am 05.05.2024 um 10:27 Uhr

@TRN

Hi

In addition to @SP. comment, what audio card is installed in the computer or are you using an external audio device, in either case what make/model, and, if an external audio device, is it plugged in and on during the installation process?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

SP. schrieb am 05.05.2024 um 18:42 Uhr

@TRN It's definitely a problem with your Windows installation if it works on your laptop. Could be anything, like missing Windows updates, missing Runtime libraries, missing security certificate, wrong user account settings, wrong network settings...

johnebaker schrieb am 05.05.2024 um 20:03 Uhr

@TRN

Hi

. . . . Installation was successful. However, the registration is still being blocked for a non internet connectivity issue. . . . .

I agree with @SP. comment, there is something on the workstation which is blocking the software from accessing the Internet, this could be, in addition to the items SP. listed, missing or turned off Internet protocols.

Check that these Internet protocols are all turned on:-

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

TRN schrieb am 10.05.2024 um 16:41 Uhr

@TRN

Hi

. . . . Installation was successful. However, the registration is still being blocked for a non internet connectivity issue. . . . .

I agree with @SP. comment, there is something on the workstation which is blocking the software from accessing the Internet, this could be, in addition to the items SP. listed, missing or turned off Internet protocols.

Check that these Internet protocols are all turned on:-

John EB

I figured out the issue while looking at another post online about this type thing. In your second screen shot John, you show in a red the TLS/SSL encryption items checked, but what I also learned was that the Magix connection is being redirected or something, and so I unchecked all of the "Warn if..." check boxes below that and wah-lah.
Hope this helps someone else.

rraud schrieb am 10.05.2024 um 18:47 Uhr

Thanks\-you for your contribution @TRN