@Erik-Arends

Hi Eric.

With these enquiries it is always useful to give your complete computer specs including operating system version along with the problem you have. So we need to know the processor, amount of ram, graphics card if any, disc space. Amount of disks in use. As much detail as you can provide.

One thing that I see in the file info you provide is the amount of reported physical ram in use. It doesn't seem enough. Virtual memory will not help and the total amount of virtual memory reported in the file is possibly larger than your C: drive could manage and may well be why your program is freezing.

Ray.

Okay, so i have a 500GB m2 System SSD and 2x 2TB for storage (also ssd)
The PC is an HP 800 G4 System with an Core i5 8500 CPU @ 3ghz, with 32G DDR4 RAM.
My 64bit Windows10 (updated until the latest build 2004) works fine.

I put the Virtual RAM on automatic and i will try again. Oh my videocard is an Nvidia GTX1050 (also updated the drivers today) I had no problems with other Magix software before, but as i uninstalled everything i cannot go back to before. What can we do about the RAM? I still have 190GB free on my system C disk, D=520GB free, E= 83GB free. so that should be enough right?

Thanks in advance, Erik

The virtual ram changed this for me:

When i now wait about 1.5 min. after the "Load project" screen is stuck after the start, i can proceed to other options and the program seems to work fine... but when i click "effects" for example the whole program freezes again and the proces is stuck again?!

----------------------------------------------------------------------
MAGIX Video deluxe  26.07.2020  16:53
----------------------------------------------------------------------
CrashDump 20200726_165311_v18.0.1.209.dmp successfully written

Fout in module "d3d11.dll" (laadadres: 0x00007FFD4FFE0000) op adres 0x00007FFD50082433 (Uitzondering 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 000015b0)
  00007ffd5008242b   06 00 00 48 85 c0 74 17 
  00007ffd50082433 > 0f 10 00 0f 29 84 24 80 
  00007ffd5008243b   0d 00 00 0f 10 48 10 0f 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.09.2018  13:00      4141cc07

Memory Allocation
Base:        1.144
PE:        176
Pages:        65.536

PI:        31.872
PI_TEMP_DATA:    18.632
SI:        134.808
SI_TEMP_DATA:    160.688
FSI:        240

Blocks:        0
Temporary:    43.855
BE:        64.000
PLE:        694.864
BE Pool:        288
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
Video:        777.690(775.520/53.880)
Bitmap:        27.742

Video thumbs:    86.913.711(80)
SI Display Cache:    2.114.400
PLE Display Cache:    459.264

Buffer:        0
Pointer:        0

Title:        1.182
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        200
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.134.804

VP: admin:        120
VP+Trans: privateData:        176
Transitions::        0

Frame Cache:    0
EXIF:        288
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    100.663.296
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    1236 MByte

TLS:        958
MXGUI:        41.596.722
Sum:        239.069.010

Processor [46]  3000MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 19041)
Used Memory: 1150 MB             Max Used Memory: 1520 MB
Free Virtual Memory: 31986 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFD50082433  000000000409D4B0  D3DKMTWaitForVerticalBlankEvent+4EAB3
00007FFD50012DF4  000000000409D730  D3D11CoreCreateDevice+121E4
00007FFD47DECA9C  000000000409D9B0  OpenAdapter10_2+3BE4
00007FFD142B665A  000000000409EF70  OpenAdapter12+A907BA
00007FFD142B71C0  000000000409F030  OpenAdapter12+A91320
00007FFD14383898  000000000409F0D0  OpenAdapter12+B5D9F8
00007FFD138308F6  000000000409F160  OpenAdapter12+AA56
00007FFD14400759  000000000409F9E0  OpenAdapter12+BDA8B9
00007FFD1385609A  000000000409FD30  OpenAdapter12+301FA
00007FFD13A76014  000000000409FDE0  OpenAdapter12+250174
00007FFD13A69160  000000000409FE10  OpenAdapter12+2432C0
00007FFD13A7265F  000000000409FE40  OpenAdapter12+24C7BF
00007FFD13A7251C  000000000409FE90  OpenAdapter12+24C67C
00007FFD13A68F6D  000000000409FEC0  OpenAdapter12+2430CD
00007FFD1438337A  000000000409FEF0  OpenAdapter12+B5D4DA
00007FFD14A43D9C  000000000409FF20  OpenAdapter12+121DEFC
00007FFD53B26FD4  000000000409FF50  BaseThreadInitThunk+14
00007FFD553FCEC1  000000000409FFD0  RtlUserThreadStart+21

----------------------------------------------------------------------
MAGIX Video deluxe  26.07.2020  17:04
----------------------------------------------------------------------
CrashDump 20200726_170453_v18.0.1.209.dmp successfully written

Fout in module "d3d11.dll" (laadadres: 0x00007FFD4FFE0000) op adres 0x00007FFD50082433 (Uitzondering 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00003488)
  00007ffd5008242b   06 00 00 48 85 c0 74 17 
  00007ffd50082433 > 0f 10 00 0f 29 84 24 80 
  00007ffd5008243b   0d 00 00 0f 10 48 10 0f 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.09.2018  13:00      4141cc07

Memory Allocation
Base:        1.144
PE:        176
Pages:        65.536

PI:        15.936
PI_TEMP_DATA:    7.232
SI:        78.912
SI_TEMP_DATA:    160.688
FSI:        240

Blocks:        0
Temporary:    4.963
BE:        64.000
PLE:        694.384
BE Pool:        240
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
Video:        776.347(775.520/53.880)
Bitmap:        0

Video thumbs:    38.507.539(36)
SI Display Cache:    2.114.400
PLE Display Cache:    301.120

Buffer:        0
Pointer:        0

Title:        1.182
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.133.700

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    50.331.648
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    1113 MByte

TLS:        967
MXGUI:        40.918.226
Sum:        139.322.975

Processor [46]  3001MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 19041)
Used Memory: 1062 MB             Max Used Memory: 1083 MB
Free Virtual Memory: 32026 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFD50082433  00000000040CD4B0  D3DKMTWaitForVerticalBlankEvent+4EAB3
00007FFD50012DF4  00000000040CD730  D3D11CoreCreateDevice+121E4
00007FFD47DECA9C  00000000040CD9B0  OpenAdapter10_2+3BE4
00007FFD142B665A  00000000040CEF70  OpenAdapter12+A907BA
00007FFD142B71C0  00000000040CF030  OpenAdapter12+A91320
00007FFD14383898  00000000040CF0D0  OpenAdapter12+B5D9F8
00007FFD138308F6  00000000040CF160  OpenAdapter12+AA56
00007FFD14400759  00000000040CF9E0  OpenAdapter12+BDA8B9
00007FFD1385609A  00000000040CFD30  OpenAdapter12+301FA
00007FFD13A76014  00000000040CFDE0  OpenAdapter12+250174
00007FFD13A69160  00000000040CFE10  OpenAdapter12+2432C0
00007FFD13A7265F  00000000040CFE40  OpenAdapter12+24C7BF
00007FFD13A7251C  00000000040CFE90  OpenAdapter12+24C67C
00007FFD13A68F6D  00000000040CFEC0  OpenAdapter12+2430CD
00007FFD1438337A  00000000040CFEF0  OpenAdapter12+B5D4DA
00007FFD14A43D9C  00000000040CFF20  OpenAdapter12+121DEFC
00007FFD53B26FD4  00000000040CFF50  BaseThreadInitThunk+14
00007FFD553FCEC1  00000000040CFFD0  RtlUserThreadStart+21

----------------------------------------------------------------------
MAGIX Video deluxe  26.07.2020  17:10
----------------------------------------------------------------------
CrashDump 20200726_171006_v18.0.1.209.dmp successfully written

Fout in module "d3d11.dll" (laadadres: 0x00007FFD4FFE0000) op adres 0x00007FFD50082433 (Uitzondering 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 000046d0)
  00007ffd5008242b   06 00 00 48 85 c0 74 17 
  00007ffd50082433 > 0f 10 00 0f 29 84 24 80 
  00007ffd5008243b   0d 00 00 0f 10 48 10 0f 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.09.2018  13:00      4141cc07

Memory Allocation
Base:        1.144
PE:        176
Pages:        65.536

PI:        15.936
PI_TEMP_DATA:    7.232
SI:        78.912
SI_TEMP_DATA:    160.688
FSI:        240

Blocks:        0
Temporary:    0
BE:        64.000
PLE:        694.384
BE Pool:        240
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
Video:        4.366.006(4.365.480/53.880)
Bitmap:        0

Video thumbs:    5.461.352(3)
SI Display Cache:    2.114.400
PLE Display Cache:    301.120

Buffer:        0
Pointer:        0

Title:        1.182
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.133.700

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    50.331.648
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    987 MByte

TLS:        967
MXGUI:        40.636.622
Sum:        109.579.880

Processor [46]  2999MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 19041)
Used Memory: 1007 MB             Max Used Memory: 1008 MB
Free Virtual Memory: 30538 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFD50082433  000000000534D4B0  D3DKMTWaitForVerticalBlankEvent+4EAB3
00007FFD50012DF4  000000000534D730  D3D11CoreCreateDevice+121E4
00007FFD47DECA9C  000000000534D9B0  OpenAdapter10_2+3BE4
00007FFD142B665A  000000000534EF70  OpenAdapter12+A907BA
00007FFD142B71C0  000000000534F030  OpenAdapter12+A91320
00007FFD14383898  000000000534F0D0  OpenAdapter12+B5D9F8
00007FFD138308F6  000000000534F160  OpenAdapter12+AA56
00007FFD14400759  000000000534F9E0  OpenAdapter12+BDA8B9
00007FFD1385609A  000000000534FD30  OpenAdapter12+301FA
00007FFD13A76014  000000000534FDE0  OpenAdapter12+250174
00007FFD13A69160  000000000534FE10  OpenAdapter12+2432C0
00007FFD13A7265F  000000000534FE40  OpenAdapter12+24C7BF
00007FFD13A7251C  000000000534FE90  OpenAdapter12+24C67C
00007FFD13A68F6D  000000000534FEC0  OpenAdapter12+2430CD
00007FFD1438337A  000000000534FEF0  OpenAdapter12+B5D4DA
00007FFD14A43D9C  000000000534FF20  OpenAdapter12+121DEFC
00007FFD53B26FD4  000000000534FF50  BaseThreadInitThunk+14
00007FFD553FCEC1  000000000534FFD0  RtlUserThreadStart+21

----------------------------------------------------------------------
MAGIX Video deluxe  26.07.2020  17:19
----------------------------------------------------------------------
CrashDump 20200726_171907_v18.0.1.209.dmp successfully written

Fout in module "d3d11.dll" (laadadres: 0x00007FFFF2CC0000) op adres 0x00007FFFF2D62433 (Uitzondering 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 0000334c)
  00007ffff2d6242b   06 00 00 48 85 c0 74 17 
  00007ffff2d62433 > 0f 10 00 0f 29 84 24 80 
  00007ffff2d6243b   0d 00 00 0f 10 48 10 0f 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    17.09.2018  13:00      4141cc07

Memory Allocation
Base:        1.144
PE:        176
Pages:        65.536

PI:        2.656
PI_TEMP_DATA:    7.232
SI:        37.264
SI_TEMP_DATA:    1.088
FSI:        0

Blocks:        0
Temporary:    0
BE:        0
PLE:        0
BE Pool:        48
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
Video:        19.235.183(19.234.840/53.880)
Bitmap:        0

Video thumbs:    0(0)
SI Display Cache:    0
PLE Display Cache:    0

Buffer:        0
Pointer:        0

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.132.596

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    0
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    713 MByte

TLS:        967
MXGUI:        38.808.742
Sum:        63.396.803

Processor [46]  3001MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 19041)
Used Memory: 820 MB             Max Used Memory: 825 MB
Free Virtual Memory: 35732 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00007FFFF2D62433  000000003255D4B0  D3DKMTWaitForVerticalBlankEvent+4EAB3
00007FFFF2CF2DF4  000000003255D730  D3D11CoreCreateDevice+121E4
00007FFFEDE6CA9C  000000003255D9B0  OpenAdapter10_2+3BE4
00007FFFAC04665A  000000003255EF70  OpenAdapter12+A907BA
00007FFFAC0471C0  000000003255F030  OpenAdapter12+A91320
00007FFFAC113898  000000003255F0D0  OpenAdapter12+B5D9F8
00007FFFAB5C08F6  000000003255F160  OpenAdapter12+AA56
00007FFFAC190759  000000003255F9E0  OpenAdapter12+BDA8B9
00007FFFAB5E609A  000000003255FD30  OpenAdapter12+301FA
00007FFFAB806014  000000003255FDE0  OpenAdapter12+250174
00007FFFAB7F9160  000000003255FE10  OpenAdapter12+2432C0
00007FFFAB80265F  000000003255FE40  OpenAdapter12+24C7BF
00007FFFAB80251C  000000003255FE90  OpenAdapter12+24C67C
00007FFFAB7F8F6D  000000003255FEC0  OpenAdapter12+2430CD
00007FFFAC11337A  000000003255FEF0  OpenAdapter12+B5D4DA
00007FFFAC7D3D9C  000000003255FF20  OpenAdapter12+121DEFC
00007FFFF7C36FD4  000000003255FF50  BaseThreadInitThunk+14
00007FFFF80DCEC1  000000003255FFD0  RtlUserThreadStart+21
 

now it also freezes when you are scrolling in an movie... in the timeline of magix offcourse

@Erik-Arends

Hi and welcome to the forum

Please do not post the full error logs the important line is

'Fout in module "d3d11.dll" (laadadres: 0x00007FFFF2CC0000) op adres 0x00007FFFF2D62433 (Uitzondering 0xc0000005 "ACCESS_VIOLATION")'

This would appear to be an issue with Direct3D runtime which may be related to -

. . . . my videocard is an Nvidia GTX1050 (also updated the drivers today) . . . .

MEP needs to use the Intel UHD 630 (iGPU), it cannot use the Nvidia graphics card

Check the following:

In the computer BIOS that the Intel GPU is enabled - you may need to consult the motherboard manual to find where this option is.

In the Windows Graphics setting set MEP (VideoDeluxe) to set use the Power saving iGPU as shown below

In MEP check in the Program settings, the options shown below are set as indicated.

Ensure you have a monitor plugged into the onboard video output for the iGPU to be utilised.

John EB

@Erik-Arends

The following is taken from the file you just showed.

Total Virtual Memory: 131072 GB.

That is a mad amount of virtual memory to apply. Virtual memory should never total more than the amount of physical memory you have on your machine. It can be considerably less than the amount of ram on your system.

You have more than enough physical memory to use Video Deluxe 2019.

This in my setting for virtual memory.

Just over 4GB. That is just under the Windows recommended setting.

Ray.

@johnebaker @Erik-Arends

Hi Erik.

John Baker is much more experienced than me at reading these files and has most likely found the error and cause but if you still have problems after checking Johns' suggestions I would still check the virtual memory amount and amend it unless the file is giving a false reading of the amount in use.

Ray.

Yes, i have 32GB RAM and now its managed by windows so its around 11GB and that should be fine.

About the graphics; you want me NOT to use my Nvidia 4GB card, but let MEP use the onboard UHD630 card.

• I enabled this card again in my bios.
• I downloaded the correct and latest drivers for it on the HP site.
• I put the Windows settings on: Power Saving for the onboard card.
• With a lot of patience i can come to the "display-option" tab in MEP and change it for compatibilymode to standard mode (Hardware Direct3D) but when i want to save it, is says; (translated from dutch to english) "the Hardwareacceleration is de-activated. Possible cause wrong drivers of the software cannot handle this. Install latest drivers..blah blah..."

The program does NOT run any better (or worse) then before and i still cannot use it proporly. Any idea to upgrade to the latest 2020 software of Magix? Can i still use my new 2019 key for this?

@Erik-Arends

Hi Erik.

If you have the Intel UHD630 drivers (not the game drivers), then the latest driver version is 27.20.100.8336.

When you made the changes did you shut down Windows and restart it again using the restart option in Windows rather than using the power off option? Using restart is better as it reboots the system completely.

Windows should only be using up around 5.1GB of memory. Other background or startup applications may make that a bit higher. Without Video Deluxe running my system is currently reporting 6.1GBs of ram in use.

Ray.

I had the 26.20.100.7757 drivers (from HP) but now i found your 27.20.100.8336 on the Intel site. This does not change a thing to my problem. And i have 32GB, windows uses around 8GB (in my case) so this cannot fix my problems. I guess its the videocard? Any other ideas? Or can i switch software (2019 to 2020) to try? Or do i need to buy another (AMD?) videocard for this?

P.S I did both a warm and a cold reboot; nothing changed.

@Erik-Arends

Hi Erik.

I also notice a lot of background applications using up a lot of your system memory in your image of the task manager. Are these set to run on startup? Can you also tell us how much free drive space is on your C: drive and which drive you are using for your projects? You may now have to free up some of your PCs resources to get the program to run smoothly.

Ray.

@Erik-Arends

Hi Erik.

Unfortunately I don't think an AMD graphics card would be the best choice. Again, on the recommended specs list it states nvidia graphics cards. I don't think updating Video Deluxe in this instance will help. I think we need to get this version running first to find out exactly what problems there are. Then maybe an update may be useful.

Ray.

correction on last post: 26.20.100.7757 drivers are the latest in my case. Intel confirms
@CubeAce My system is very fast and resources are well spread. A "simple" programm like MEP cannot be difficult for this setup. I used the 2017 version for 5 years on far worse hardware and never had a single problem.

Is there anyone else who can help me? Is there someone from Magix who can do a teamviewer session to take a look? And what about my question about the software upgrade?

@CubeAce; okay; but the software is kind of running....its randsom stuck, and i can access certain functions with a lot of patience but stuff like inserting an text is not available at the moment; see what hapens when i click the "templates" tab after opening the program:

 

About the free disk space; this was in my 3rd post:  I still have 190GB free on my system C disk, D=520GB free, E= 83GB free. so that should be enough right?

@Erik-Arends

Hi

. . . . 32GB RAM and now its managed by windows so its around 11GB and that should be fine . . . .

As you say this is fine - it is best to leave memory management to Windows, setting it manually can cause issues if not correctly set.

. . . . windows uses around 8GB (in my case) so this cannot fix my problems . . . .

Do note that this is not just the amount of RAM Windows is using - it includes all non Windows background process and all running programs.

Check the PC does not have a load of non-essential HP software running in the background.

. . . . do i need to buy another (AMD?) videocard for this . . . .

This will not help, as I said previously MEP needs to use the Intel GPU, your PC has a very capable GPU in the processor - the UHD 630, the same as mine. Adding an AMD or Nvidia based graphics card is just throwing money away on a device that will not be used by MEP.

You can check out the system requirements here. You will notice there is no mention of AMD or Nvidia.

You may have noticed in my signature that I have a RTX 2060 installed - that is for use with Blender and is not utilised by MEP.

. . . .  I still have 190GB free on my system C disk, D=520GB free, E= 83GB free. so that should be enough right? . . . .

That depends on how you are using the 3 drive configuration - if C: is a 512GB drive (SSD ?) used for Windows and programs only then that should be OK - you should aim for the OS drive to be never more than about 75% full.

One question I should have asked earlier is which Antivirus/Firewall product are you using?

@CubeAce - setting Virtual memory size manually the recommended initial value should be 1.5x and maximum 3x system RAM - it is better to leave this to Windows as it will dynamically increase/decrease the Virtual RAM size as required.

. . . . Intel UHD630 drivers (not the game drivers) . . . .

Intel has only one flavour of driver for iGPUs, it is Nvidia that have 2 flavours of driver the 'gaming drivers' - not recommended for video editing - and 'studio drivers'.

John EB

@Erik-Arends

Hi Erik.

I will try to answer all your questions and comments from your last three posts.

Movie Edit Pro is far from simple program. You may have a lot of 'spread resources' but they seem tied up in a lot of background applications.

Your CPU Intel GPU and ram amount seem fine and more than capable of running the program although again much more ram seems in use even without MEP (VD) running and that makes it unavailable to MEP.

There are no Magix staff on the forum that will intervene as far as I'm ware. At least I've never seen that happen. If you feel you need staff help you will have to deal with them you will need to contact Magix directly. In that case the best bet is to email them at the Magix sales department. I'm sure you still have your emails from your original purchase for an email address.

Looking at your templates folder image it makes me wonder if you downloaded the extra content packs that are needed. They are a separate download after the program is installed.

The Disk space on your C: and D: drives looks OK but the E: drive space looks a little tight but that depends on what each drive is being used for.

There could still be variables unaccounted for, such as.

Speeds and types of drives in use.

Where are the projects stored.

Where exported final files are written to.

I'm sorry if you are not finding me helpful but I'm trying to figure out the differences on my system to the relevant parts of your system to find out why your program is having difficulties, and the only difference I can find through the information you have provided so far is the amount of clutter you have in background running applications and the amount of used memory before you even open Video Deluxe. I don't know if any of the other applications I could see in the Task Manager is stopping Video Deluxe from fully loading.

All I do know is it should be able to run easily and isn't.

Ray.

[Edit] Sorry. John is correct about graphics cards.I was remembering the specs for VPX not VD.

While I do not know if MEP itself uses an additional graphics card I do think some of the additional plug-ins look like they make use of the 3D rendering on them. At least Task Manager is reporting usage somewhere while the program is running.

@johnebaker@johnebaker

Hi Erik.

I'm sorry to only have just picked up on what you also said in your original post. You said.

'My newly installed Video Deluxe 2019 is stuck after clean.'

Does that mean it worked before the 'clean'?

Ray.

@Erik-Arends

To add to @CubeAce last comment - what do you mean by 'clean' ?

John EB

@CubeAce @johnebaker @Erik-Arends

It sounds like Erik had MEP2017 installed then bought 2019 (recently?) and uninstalled 2017 then installed 2019.

I had no problems with other Magix software before, but as i uninstalled everything i cannot go back to before.

Erik - you did not need to uninstall 2017 first but I think that version was the first to be over written by subsequent versions. If you bought 2019 within the last year you should be within the 1 year update service so if you went to the top Help menu and chose update on line you should be able to download MEP2020 for no extra cost - but as Ray says this probably will not solve your problem as there seems to be an issue with your PC's setup.

It seems to be a graphics system problem - have you tried doing a clean install of the drivers for both GPUs? you may need to use one of the driver uninstaller utilities for this ie DDU from Wagnard Soft.

Peter

Hi Guys. Let me start by saying that all of your comments are usefull and its very nice to have this kind of help; thanks for that!

What i meant with "clean" installation is a scrub of the old software by deleting every Magix folder from the system and also from the registry. and also scrubbed the drivers (in safemode) and re-installing the latest as described.

I also changed the system folders in program-settings tab "folders" to: [C:\Video deluxe] but the programm is still unstable. The system load (both ram and CPU) are less then 15% when i ONLY use PEM. All other programs or tasks are closed. so system performance cannot be the problem. I think that VideoDeluxe and I are no longer friends and i should search for another simple video editing software.

Thanks anyway and i think we can close this ticket for now.

Kind regards, Erik