Any way to get a refund?

DesertSweeper wrote on 6/18/2026, 11:23 AM

I bought VPX17 "ultimate" and installed it on two devices. After many hours none of the extra "ultimate" add-on work. I even bought a second VPX17 and cleaned my system completely of all old Magix related programs, directories etc (including \AppData\etc)

The brand new VPX17 throws "coupon used" for some and "Invalid Registration Code" for others - despite copy/pasting from their sales confirmation email. When I try to open a suppport ticket it gives me a "The support request could not be saved." after the little blue wheel spins for a long while. It is clear that the "ultimate" package is a waste of money and so I will roll back to VPX16 and life goes on. But I am angry and want my money back. Anyone ever get any joy with a refund?

Comments

SP. wrote on 6/18/2026, 12:25 PM

@DesertSweeper Try contacting shop@magix.net or infoservice@magix.net

browj2 wrote on 6/18/2026, 8:15 PM

@DesertSweeper

Hi,

I suspect that they all work as they all work for me.

I just posted the following video and I suggest that you watch it...to the end.

John CB

idd-2016 wrote on 6/19/2026, 3:00 AM

I wonders what the reason behind buying the 2nd VPX17 ? it's a software not a lunchbox.

DesertSweeper wrote on 6/19/2026, 3:11 AM

I wonders what the reason behind buying the 2nd VPX17 ? it's a software not a lunchbox.

Well thank you for your profound comment. As I said in my opening comments I installed it on my desktop and my laptop and figured perhaps VPX itself is licensed to work on two systems, but that the "ultimate" add-ons from third-party's are not. And given it cost a whole $50 to buy it was a no-brainer.

browj2 wrote on 6/19/2026, 4:01 AM

@DesertSweeper

Did you watch the video?

DesertSweeper wrote on 6/19/2026, 4:09 AM

@DesertSweeper

Did you watch the video?

Hi I will when I get home tonight. I'm +4 GMT time

idd-2016 wrote on 6/19/2026, 11:00 AM

I wonders what the reason behind buying the 2nd VPX17 ? it's a software not a lunchbox.

Well thank you for your profound comment. As I said in my opening comments I installed it on my desktop and my laptop and figured perhaps VPX itself is licensed to work on two systems, but that the "ultimate" add-ons from third-party's are not. And given it cost a whole $50 to buy it was a no-brainer.

Good point, Magix has some very interesting hidden prices for bundles sometimes,

I used some myself.