AVC Intra-Codec Activation

PATIENT-X wrote on 4/11/2021, 8:26 PM

Hello, welcome

Right click the program shortcut and select Run as Administrator then try registering again.

If that fails, Try disabling your anti virus and activate the codec

Or raise a support ticket here

Forum Moderator

CubeAce wrote on 4/12/2021, 5:23 AM

@DonD

Hi Don.

If this is to reactive the HEVC codec using the automated generate a new code application, it does not work for the HEVC codec. For that you will have to put in a request to sales@magix.et with your original order number and they will send a new code via email.

Ray.

DonD wrote on 4/12/2021, 2:01 PM

I sent an email to sales@magix.net and just got an automated response, which is a no response. In the past I would be able to send tech support an email and open a ticket, but I can no longer find that page. I'm stuck for now and don't know what to do.

Don

CubeAce wrote on 4/12/2021, 2:09 PM

@DonD

Hi Don.

The first response is always an automated one. Wait a day or two.

I did notice that if you copied the email address that I gave it sightly wrong. It should end with .net and not .et.

Ray.

PATIENT-X wrote on 4/12/2021, 2:13 PM

@DonD

They all send an auto response email.but will contact you in due course, there may be a delay due to the pandemic. Some staff are working from home.

Forum Moderator

PATIENT-X wrote on 4/12/2021, 3:07 PM

@DonD

You said "In the past I would be able to send tech support an email and open a ticket"................

I left you a link above to raise a support ticket?

Forum Moderator

DonD wrote on 4/12/2021, 3:16 PM

I used it and they responded.....Thanks. Interesting to see what comes next.

PATIENT-X wrote on 4/12/2021, 3:22 PM

@DonD

Okay, cheers, good luck, hope you get it sorted.

Forum Moderator

DonD wrote on 4/12/2021, 3:25 PM

Again thanks. I'll let you know.

Don