Comments

emmrecs wrote on 3/14/2026, 9:08 AM

@SSB

You have chosen Movie Studio as your software. Exactly which version and edition do you have?

Jeff
Forum Moderator

EDIT, to add: these are user to user forums so there are no customer support staff present here.

Last changed by emmrecs on 3/14/2026, 9:09 AM, changed a total of 1 times.

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

browj2 wrote on 3/14/2026, 9:09 AM

@SSB

Hi,

For which program and what is the trouble?

If for Video Deluxe, if this is an upgrade, then you probably already have everything installed and you don't have to do it again. In fact, you can't. Look at the screen to see if it says that everything is installed.

John CB

John C.B.

VideoPro X(17U); Video Deluxe 2026 Plus, Movie Studio 2025 Platinum; PhotoStory Deluxe 2026; Music Maker 2026 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 11 Pro 24H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB, 12TB, 14TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

SSB wrote on 3/14/2026, 9:26 AM

Its 2026 video deluxe. when Installed the program they said I could download extra content later.

I cant use color in my texts or any other effect. It says in help menu I can activate and download content. But having issues with the rest.

SSB wrote on 3/14/2026, 9:28 AM

I had the downloader with the content joust now. But i cant read it, or download it.