Download Update Problem

Steven-DeDera wrote on 12/30/2020, 6:48 AM

I'm trying to install a new version of the software for Xara Web Designer Premium. When I try to install version 17.1.0.60742, I get the message: "An unexpected error was encountered. The installation couldn't not be successfully finished." Any idea what's going on? I uninstalled the software, then re-downloaded and tried the update again. I get the same message. Anybody know what's going on here?

Comments

johnebaker wrote on 12/30/2020, 1:26 PM

@Steven-DeDera

Hi

Check your Antivirus program is not blocking the installer, or quarantining parts of the program during install - this is a regular issue with some AV programs, their Ransomware/Folder Protection can be to aggressive and result in false positives.

John EB.

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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Steven-DeDera wrote on 1/1/2021, 3:22 AM

I disabled the antivirus during installation.

Steven-DeDera wrote on 1/1/2021, 3:34 AM

For some reason, it works now. Not sure what happened, but it updated. Thanks for your input.

Steve-Hards wrote on 3/20/2021, 10:54 AM

I'm having the same problem. I waited a few days before trying again in case Magix's system needed to update my purchase record or something, and I paused my Kaspersky anti-virus but I'm still getting the same error massage each time I try to update it.