That seems to have done it. Thank you very much.

@Ronald-King

Hi Ronald,

Thanks👍 for the feedback. Good luck with compiling your films.

Best wishes,
Rob

I hate to go backwards, but this solution has not actually worked. It just comes back over and over, making the app unusable. Any other ideas.

@Ronald-King

Hi

. . . . "Error while downloading covers from the Store. Please check if an internet connection is available" . . . It just comes back over and over, making the app unusable . . . .

This would suggest:

1. The Antivirus (AV) program is interfering with or blocking the program's access to the Internet. Check the AV you have installed for any messages or logs that access to the internet has been blocked, how you do this will depend on the AV installed.
    
2. If you using Windows 10 or11 and you are logging on with a Microsoft account, you may have oneDrive activated and syncing your Documents, Desktop and Music folders to OneDrive.
   
   You can check this in MMS 2025, press the Y key to open the program settings and on the Folders tab where you will see if OneDrive is mentioned in the folders path options.
   
   See this Microsoft article on how to modify the OneDrive settings to either remove the Magix folder where your projects etc are stored from syncing to OneDrive, or stop syncing everything. Do ensure you have backup copies stored locally on your computer.
    

If none of the above work then we need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

HTH

John EB
Forum Moderator

My computer is a fairly new Windows 11 machine (25H2 26200.7462), fully updated, with Nvidia RTX 5070 and Intel Core 7 Ultra 265, 32 GB Ramm and two 2 TB NVME SSDs.

The only AV program installed is the built in Windows AV. Every other internet operation I do works fine. Just this one does not work.

I am using Magix Movies Studio 2025 Suite V 23.0.1.249 (UDP3) UG Code 8486 KA1

I have uninstalled and reinstalled the software, downloading a copy form the Magix site make sure I had the latest and nothing was corrupted.

I also get a complete lockup if I click on the Store Tab at the top right, but no error message. Other than these errors, the software works fine.

The Magix installation folder and AppData folders are NOTin OneDrive.

The folder "MAGIX Project\Movie Studio 2025 Suite" is in my "OneDrive\Documents" folder. I did not put it there, that was done during install, and I don't know how to change that. If you can show me how, I will, but I am not running without OneDrive. I am willing to do a reinstall if that folder can be changed during setup. Also, per the article you pointed out, I CANNOT un-sync the folder because it is in the Documents folder. I could try to move it, but don't know how to do that AND make sure the App knows.

I do store my projects on OneDrive, but not in Magix created folders. I don't understand why the Magix Store would care about that.

If you know that OneDrive is specifically a problem (not a guess), I will test moving my projects, however, a Windows based product that does not play nice with OneDrive is not one I can use. I have been using Magix software for many years and have really enjoyed it, but I also have Adobe premiere, I just don't like it as much.

There biggest issue is the error message the pops up cannot be dismissed and the only solution is End Task. It has a close button, but it is not enabled. The fact that something cannot be downloaded should not break the program. The complete lockup if I click on the Store Tab is also a problem. I am a programmer, I know how this stuff works; a lack of a good connection should not be App breaking. The code has a bug that needs fixing.