help request 4th failure to complete form submittal

murrayatuptown wrote on 8/15/2026, 1:54 AM

Video Pro X17 Version 23.0.1.318 (UDP3) UG code 8488 KA1

Windows 11 Pro, Ryzen 7 9800X3D, 64 GB RAM, audio and Radeon GPU are both motherboard-integrated

Hello:

I have tried a 4th time to submit a help request starting at this URL

https://www.magix.com/int/support/

which takes me to https://www.magix.info/us/support/form/

I am logged in, and could not access the form if I wasn't. I am in US, so maybe starting on the international page detects where I am and that is not the error reason.

Each time, the form submittal produces an error: The support request could not be saved.

Meanwhile I find I have no use for the program. I already have Vegas Pro Suite 21, and hoped Video Pro X 17 was easier. In Video Pro X17 I can't do the kind of editing I need to on MP4 files I save as MP4.

When the form submittal fails, I still get an AI email response and offers to have a human contact me but no one does.

Is there way to email someone in customer service, since the form submittal process fails?

Thank you

Murray

Comments

murrayatuptown wrote on 8/15/2026, 2:13 AM

I just figured out why I could not import a .MP4 file. I bought a larger 4k monitor because I can't see on a 15" monitor anymore. It recommends I use 3840x2160 resolution, but type is too small to read at that. (32" monitor about 18" from my face). So I change it to 1920x1080..

That only allows me to see one about 55% of the Video Pro X17 workspace. The add'l tools on the right weren't visible.I apparently CAN import MP4 so I can at least explore what editing functions Video Pro X17 has.

I still have issue with not being able to submit a help ticket.

 

Thank you

Reyfox wrote on 8/15/2026, 3:27 AM

You do know that in System>Display, you can change the scaling (size) of the text?