This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
Yes, as this post confirms, BorisFX now owns SoundForge.
However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was necessary to pay yearly for SF?)
Have you tried sending an email to infoservice@magix.net to explain the problem and request their help?
Since no one is able to get MAGIX to respond and I am unable to reactive this program on my new PC, does anyone suggest a very user-friendly product that I can get instead? I do simple videos for our family reunions and sometimes for family reunions using still photos.
. . . . I am unable to reactive this program on my new PC . . . .
Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is compatible Windows 11.
I would suggest you download the trial verion and test if first, if it suits your needs buy the full version you require and use the serial number you receive by email to activate the trial version, you will then be able to download the Extra Content, more effects, templates and features.