I just tried creating a support request on your Help Center...trying to get help choosing a new video editing product.
The support request could not be saved is the result I received twice.
@murrayatuptown Hello! This is a user forum and no Magix support staff is active here. Since we are all users, we cannot do anything in case there are server problems, but you can ask us, if you want some recommendations.
Ich habe einen neuen Computer mit Windows 11. Ich habe die Testversion von Video Deluxe 2026 installiert. Das Programm kann nicht alle MP4-Dateien lesen. Diese Dateien werden im Verzeichnis geöffnet. Mit der Version von 2014 auf meinem alten Windows-7-Computer hatte ich dieses Problem nicht. In da Vinci werden alle diese Dateien korrekt gelesen. Wo liegt der Fehler und wie kann ich ihn beheben?
Ergänzend zu den Ausführungen von @SP. möchten wir Sie darauf hinweisen, dass die Testversionen aller Magix-Produkte im Vergleich zu den Kaufversionen bewusst einen eingeschränkten Funktionsumfang bieten. Ihre Videodateien benötigen anscheinend einen Codec, der nach dem Kauf des Produkts verfügbar ist.
Jeff
Forumsmoderator
In addition to what @SP. has written, please be aware that the Trial versions of all Magix products are deliberately limited in the range of features they offer when compared with the purchased versions. It seems that your video files require a codec which will be available once you buy the product.
Jeff
Forum Moderator
@murrayatuptown This appears to be a post submission error. I ended up with the same issue and tried submitting it 5 times with small variations. A while after I received 5 Bot replies with a reply to this message if my (totally unhelpful)reply has not helped. This then gets forwarded on to human support.
@Nigel-Freeney Some time ago, we found out that certain characters break the text parser. For example, if you enter inside the text box then you cannot send the text without getting an error (just try it under this post).
I assume users maybe copy and paste error messages into the text box and then it doesn't work because of such characters.