I recently purchased a monthly subscription to Loops Unlimited. The service was not syncing to Music Maker completely. After a lot of different attempts at fixing it, I unsubscribed. However, Magix claims I can use the service with full functionality until the renewal date. So, let me explain.

I am using the free version of Music Maker, version 32.2.0.20. I am running Windows 11 on a 2017 Acer Nitro 5 gaming laptop. I am not using any external hardware. In the Program settings, I am using the Music Maker Asio Driver with Music Maker Asio Out (1 +2) and nothing selected under Driver selection. Under Music Maker Asio settings, I have Primary Sound Capture Driver with Activate input configured for the Input, with Primary Sound Drive configured for the Output.

Despite my machine's age, I have not had any problems with Music Maker on this system prior to this current problem. Earlier this year I purchased 2 Soundpools that downloaded and worked fine.

After I signed up for Loops Unlimited, I received a confirmation email. The software showed that I was subscribed, and my Producer Planet account also showed that I was subscribed. So, from those viewpoints, I know there was nothing wrong there.

The technical problem that I am having is that not all of the Soundpools are showing up in the in-app store. Some of them are, like in the Jazz genre, but not all of the Soundpools. I am logged in to my account in the in-app store and on Producer Planet (I know it is the in-app store that matters, but I was testing Producer Planet to see if it would work). Moreover, at one point I was having OneDrive syncing problems. So, I changed the folder locations under Folders in Program settings, but this caused Music Maker to not open properly. After that, I reset the Program settings and deleted OneDrive off of my computer entirely.

These are the things that I have tried to solve the problem:

1. I logged in and out of my account multiple times in Music Maker and on Producer Planet

2. I "cleaned up the store" in the Program settings and let the software restart and reload the store

3. I exited Music Maker multiple times and restarted it

4. I restarted my computer multiple times

5. I uninstalled and reinstalled Music Maker

6. I deleted OneDrive off of my machine

7. Before deleting OneDrive, I changed the folder locations under Folders in the Program settings to C:\Program Files\MAGIX anywhere there was a OneDrive location

8. I rescanned my Soundpools

9. I made sure all of my Windows updates are current

I reached out to customer support and I received a couple of AI responses. The instructions were mostly for the aforementioned things I had already tried. It also suggested deactivating my program license. The problem with that approach is the fact that all I have is the free version of Music Maker. So, I could not find any way in my account to deactivate a program license with my configuration. After I reached out again, all they did was refer me back to the license deactivation instructions.

I am not a computer expert but those are the things that I have tried to get the issue fixed.

I know that I have unsubscribed from the service and that might complicate things. But, I figured I would reach out if anyone has any suggestions before I move on from it.