MEP2022 Install - An error has occurred

RayMac1264 wrote on 9/3/2022, 8:26 PM

Trying to install MEP2022 on a new WIN 11 PC and during the install it stops and says

"An error occured during transfer which caused the installation to stop. This problem can most
likely be fixed by restarting the transfer of the installer application. If you experience further problems
contact the Magix support: http://support.magix.com

Click OK to restart the installation transfer"

Doing so just does the same thing over and over. This program was downloaded on my magix.com account
through the "my products" tab.

After hitting cancel instead it says

"the setup fiule is corrupted. If you downloaded this file from the internet download it again.

Expected filze size: 1252975360
Actual file size: 639002242 "



Tried reaching out to customer service but the email
bounces back as being undeliverable.

I'm stuck and I'm hoping someone has a solution.

Comments

AAProds wrote on 9/3/2022, 8:55 PM

@RayMac1264

Ray, there is a long-term issue in the download/installation process. The solution that's worked is to contact Magix at

infoservice@magix.net

and give them all your details. They should then give you a direct link to the install file.

All my forum comments are based on or refer to my System 1.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Magix Video Deluxe 2026 Ultimate (although it comes up as "Premium").

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

System 3

Lenovo Yoga laptop

Windows 11

CPU i5-8250U (1,6ghz)

8GB DDR4 2400 RAM

GPU iGPU UHD620

2TB NVME HDD

Video Deluxe 2026

RayMac1264 wrote on 9/6/2022, 3:07 AM

@RayMac1264

Ray, there is a long-term issue in the download/installation process. The solution that's worked is to contact Magix at

infoservice@magix.net

and give them all your details. They should then give you a direct link to the install file.

Thank you, speaking with them right now. Unfortunately first round of attempts to fix it has not worked.
Hopefully this will get resolved soon.