Movie Edit Pro 2021

Mike3914 wrote on 10/31/2023, 7:55 PM

 

Anyone know how to resolve this error? Tried uninstalling and reinstalling program, to no avail. Error only started today.

If I select continue program, get message telling me system is unstable and then close's program.

If I select display crash log, nothing happens.

If I select send crash report, get this image:

Help would be appreciated.

Tech Details:

  • Laptop: Legion Y540-15IRH-PGO
  • Processor    Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz   2.59 GHz
  • Installed RAM    24.0 GB
  • Device ID    13901686-F371-4A7B-A2EA-8FE8882E21D8
  • Product ID    00325-81789-43574-AAOEM
  • System type    64-bit operating system, x64-based processor
  • Pen and touch    No pen or touch input is available for this display
  • NVIDIA GeForce GTX 1650 (Drivers up to date)

Monitors:

  • Generic Monitors
  • Generic Monitor (27N1)
  • Generic Monitor (HannStar U171)
  • Integrated Monitor

Windows 11 Home

  • Version    22H2
  • Installed on    ‎10/‎19/‎2022
  • OS build    22621.2506
  • Serial number    PF2D1KEK
  • Experience    Windows Feature Experience Pack 1000.22677.1000.0
  • MAGIX Video deluxe (2021)

Comments

johnebaker wrote on 11/1/2023, 2:34 AM

@Mike3914

Hi

From the error message the faulting module nvopencl64.dll would suggest that the issue is with Nvidia GPU drivers - are they up to date?

What is the specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Mike3914 wrote on 11/1/2023, 4:46 PM

@Mike3914

Hi

From the error message the faulting module nvopencl64.dll would suggest that the issue is with Nvidia GPU drivers - are they up to date?

What is the specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

John EB
Forum Moderator

Took your advice and updated posting with additional tech details. Hope it helps.

johnebaker wrote on 11/2/2023, 9:42 AM

@Mike3914

Hi

Thanks for the laptop specs, somewhat similar to my Lenovo with respect to having 2 GPUs available.

Check that the drivers are the latest versions:

Do not trust Windows to tell you they are update - if installed use the Intel Graphics Command Centre (IGCC), System, GPUs option.

If IGCC is not installed then use Device Manager, Display adapters and double click each GPU to open its properties dialog, select the Driver tab for the version number.

I would also suggest you use Lenovo Vantage, it should be installed on the laptop, and set the Graphics mode to Hybrid - see image below - this will enable both GPU's to be used.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Mike3914 wrote on 11/8/2023, 8:33 AM

Hi John, want to say thank you for all your help. Setting the graphic mode to hybrid appears to have solved the issue. I still plan to update the drivers per your suggestion. All the best!