I purchased two licenses, one worked for 30 days and I never got the other to work. I was sent a serial number but now it says serial number has already been used. Tried uninstalling and reinstalling but still getting error 24. Tryed on windows 10 and 11 pro. Could use some help.
@Jesse-Boyland2330 - you should see your licenses in your MAGIX-Account under "Products" and therein see the activations made so far. Also you can deactivate activations to get a free "slot" for your new installation. But be careful, you can delete activations only once per month...
Typically this happens when your computer-hardware changes significantly so that it is not recognized anymore for your current activation...
Hi
Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software?
John EB
Forum Moderator