[SOLVED] Unable to purchase "More Tracks & Formats" from the MMM Store

Mark-Sowell wrote on 7/22/2020, 9:30 PM

When I go to the store under "Features" I'm trying to purchase More Tracks & Formats, but the purchase button doesn't do anything when I click on it. I'm running the latest version of Music Maker and have even restarted my system to try and fix this, but nothing is working. There doesn't seem to be any way to purchase this feature on the web site either. Please help!

Comments

emmrecs wrote on 7/23/2020, 3:50 AM

@Mark-Sowell

Welcome to the Magix user to user forums.

Exactly which version and variant of MM do you currently have? I ask, because it sounds as if you already have either the Plus or Premium variants. I'm not entirely sure about the Plus variant but the Premium already includes all these features, hence why the system may be preventing you paying again for something you already have.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

Mark-Sowell wrote on 7/23/2020, 12:00 PM

@Mark-Sowell

Welcome to the Magix user to user forums.

Exactly which version and variant of MM do you currently have? I ask, because it sounds as if you already have either the Plus or Premium variants. I'm not entirely sure about the Plus variant but the Premium already includes all these features, hence why the system may be preventing you paying again for something you already have.

Jeff
Forum Moderator

Hey Jeff, thanks for your response! I actually resolved this late last night but hadn't had a chance to update yet. The solution was to go to the soundpools section and select anything and click Purchase, which brought up the popup window as expected, then return to the features section and select purchase and this time it worked.