Support and TICKETS

PETER-SMITH1397 wrote on 8/11/2025, 8:03 PM

Can anyone tell me why I get no response from support when I issue a TICKET. I have sent them a number of tickets and emails over the past month regarding an activation problem with MAGIX Video Deluxe 2026 Premium and the add ons you get with the program, but have got no reply. The only response I get is from an Ai Bot that gives me an answer of nothing I asked. I don't know how else to contact them.

Kind Regards

Barney

Comments

CubeAce wrote on 8/11/2025, 11:52 PM

@PETER-SMITH1397

Hi. Try.

infoservice@magix.net

Ray.

 

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jtu001 wrote on 8/12/2025, 4:58 AM

Ich habe das gleiche Problem von Magix ist niemand zu erreichen. Also von der 2026 Version kann ich nur raten Finger weg. In der Timeline wird alle4s richtig dargestellt. Beim Rendern lässt das Programm einfach einige Effekte weg, so das das Intro keinen Sinn ergibt, Aber von dem Support hört man nichts

SP. wrote on 8/12/2025, 5:23 AM

@jtu001 Hast du mal versucht, das Rendering in den Programmeinstellungen auf CPU zu ändern? Vielleicht lassen sich einige Effekte nicht auf der GPU rendern.