@PetterHarbo-Enge The last time I had a support request it took 3 months and about a dozen e-mails and in the end, the problem was only solved because an executive staff member saw my complaint about this on this forum. Then it was solved in a day.

The problem is either that the AI bot doesn't foward your e-mails to human support or they are still way behind in responding to support tickets. In 2025 support staff either changed or was reduced and after these events they were behind thousands(!) of tickets.

Before 2025 they usually responded in an acceptable timeframe.