Trouble with reactivation

TrooperTru wrote on 3/14/2020, 12:43 AM

Hello. For the past few days, I was unsuccessful in reactivating Movie Edit Pro 2015. The error message I keep getting is: An online connection could not be established. Please make sure your computer is correctly connected to the Internet. A firewall could also be blocking access. Now I have checked my firewall, and Movie Edit Pro 2015 is allowed all the way. And yet I am unable to reactivate my program. Is there some way to get it working again?

Comments

johnebaker wrote on 3/14/2020, 6:31 AM

@TrooperTru

We need more information - without knowing your computer specification, see this topic for details of what is required, it is difficult to advise.

One thing you can check is that the Windows Internet protocols are all activated - see this comment.

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

TrooperTru wrote on 3/14/2020, 10:11 AM

@johnebaker My operating system is Windows 10. My wife and I just recently upgraded our computer from Windows 7.

johnebaker wrote on 3/14/2020, 1:37 PM

@TrooperTru

Hi

Help us to help you by providing the information asked for - please read the topic I linked to again and provide all the computer information detailed there.

Did you check that the Internet protocols in the comment I linked to are all active?

. . . . Windows 10.. . . upgraded our computer from Windows . . . .

Are you using Windows Defender for your anti virus/firewall, if not what are you using?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

TrooperTru wrote on 3/14/2020, 2:37 PM

Yes, Windows Defender is being used.

johnebaker wrote on 3/14/2020, 6:01 PM

@TrooperTru

Hi

There are many users here who may be able to help, however, insufficient information about your computer system with respect to hardware, operating system, software and antivirus/firewall is not helping us to make informative assessment of causes of the issue and ultimately helping fix the issue you are having.

So for the third time, please give us all the information requested otherwise we cannot help you resolve the issue with registering the software.

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

TrooperTru wrote on 3/14/2020, 11:13 PM

OK, let's see if this helps...

Windows 10, Build 10240

Processor: AMD FX(tm)-6300 Six-Core Processor

3.50 GHz

RAM: 16 GB

CubeAce wrote on 3/15/2020, 6:42 AM

@TrooperTru

Looking through old reviews online of your version of Movie Edit Pro 2015 the only thing I can find that may be causing you problems is if you have moved from a 32 bit operating system to the Win 10 64 bit system. That indicates there may be driver support issues between the old program and the hardware. You could try installing the program under compatibility mode to see if that helps but it may not.

Last changed by CubeAce on 3/15/2020, 6:43 AM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.6396

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2137 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 581.57 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 3/15/2020, 2:38 PM

@TrooperTru

Hi

. . . . OK, let's see if this helps... Windows 10, Build 10240 . . . .

It is a start, we still do not know about the Internet Protocols I asked you to check.

. . . . just recently upgraded our computer from Windows 7 . . . . Windows 10, Build 10240 . . . .

How recent was the upgrade?

Was it just before MEP 2015 would not activate?

Build 10240 is the first version of Windows 10 also known as Windows 10 1507 released in June 2015.

Windows 10 is now up to version 1903/1909 build 18362 and 18363 respectively so you are missing 7 or 8 updates which fix many issues.

Has Windows 10 prompted you to upgrade to later versions?

Additionally we need to know if Windows 10 is the 32 bit or 64 bit version - to find this:

  1. Click Start button, Settings
  2. In the window that opens select System, About .
  3. In the right pane under Device specifications, System type, you will see if you're running the 32-bit or 64-bit version of Windows 10.

John EB

 

 

 

Last changed by johnebaker on 3/15/2020, 2:40 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Scenestealer wrote on 3/16/2020, 4:03 PM

@TrooperTru

Also, MEP2015 was available as 32bit as well as 64bit but I am not sure if it was the same download that just installed in either location. If your OS is 64bit then check it is installed in the 64bit Program files section of your C: drive.

System Specs: Intel 6th Gen i7 6700K 4Ghz O.C.4.6GHz, Asus Z170 Pro Gaming MoBo, 16GB DDR4 2133Mhz RAM, Samsung 850 EVO 512GB SSD system disc WD Black 4TB HDD Video Storage, Nvidia GTX1060 OC 6GB, Win10 Pro 2004, MEP2016, 2022 (V21.0.1.92) Premium and prior, VPX7, VPX12 (V18.0.1.85). Microsoft Surface Pro3 i5 4300U 1.9GHz Max 2.6Ghz, HDGraphics 4400, 4GB Ram 128GB SSD + 64GB Strontium Micro SD card, Win 10Pro 2004, MEP2015 Premium.

Amanda-Bledsoe wrote on 8/19/2020, 11:53 AM

I seem to be having similar issues with window 10, also on a 64-bit machine. Was this issue ever resolved?

When I try to activate and register SoundForge Pro I keep getting this message: The error message I keep getting is: An online connection could not be established. Please make sure your computer is correctly connected to the Internet. A firewall could also be blocking access.

When I try to RENDER a video in Sony Vegas, I get the same message: The error message I keep getting is: An online connection could not be established. Please make sure your computer is correctly connected to the Internet. A firewall could also be blocking access.

I have full internet connect. We have also checked the firewall.

Any tips in resolving this issue would be appreciated.

 

emmrecs wrote on 8/19/2020, 1:18 PM

@Amanda-Bledsoe

Welcome to the Magix user to user forums.

Unfortunately, your post has nothing at all to do with the product that is the subject of this thread, Movie Edit Pro, although the symptoms appear the same. You have asked about Sound Forge Pro, whose product area is here and Vegas Pro which has a completely separate forum here. Please repost your questions, including full details of your computer, to the correct forum areas.

This thread will now be closed.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam