VidPro X7 keeps freezing on high spec machine - other Apps are fine - any ideas?

plenders wrote on 12/2/2015, 6:44 AM

High spec machine, i7 16GB RAM SSDs and Win10. However Video Pro X7 keeps freezing - in all operations, playback, edit, scroll, load, export - the works! Has anyone ideas why this might be?

I have it networked and wondered if that would affect it, but all other apps, graphic edit etc. see quite happy.

I'd love some ideas if you've come across this before.

Thanks. Martin

Comments

johnebaker wrote on 12/2/2015, 2:21 PM

Hi

. . . . I have it networked and wondered if that would affect it . . .

Can you clarify what you mean by this and give more details including which drive Windows and  VPX 7 are installed on, network speed, power settings for the network card, type and model of external storage devices if used?

Where are the data files (video/images/audio) stored?

John EB

Last changed by johnebaker on 12/2/2015, 2:21 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.