What to put in the ComputerID field?

warren.w wrote on 8/15/2016, 11:00 AM

I had a problem with my computer and had to perform a system restore. Now I'm having problems activating my Magix software. The system restore caused me to reach my maximum number of access codes. I only had it on my desktop and laptop, just 2 computers. I need a new activation code so that I can reactivate the software which I had to reinstall on the same computer so I logged into my account to try to get a new one created and it wants the Computer ID. I have no idea what to put in this field. What do you all put in that field.
Thanks.

Comments

johnebaker wrote on 8/15/2016, 12:37 PM

Hi

Which version of Movie Edit Pro are you referring to?

John EB

Last changed by johnebaker on 8/15/2016, 12:38 PM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

warren.w wrote on 8/15/2016, 12:56 PM

 

Hi

Which version of Movie Edit Pro are you referring to?

John EB

I'm using Movie Edit Pro 2014 Plus.

johnebaker wrote on 8/15/2016, 1:20 PM

Hi

You need to email support at magix.com  and ask for the activation counter to be reset then you will be able to register MEP 2014 again.

John EB

Last changed by johnebaker on 8/15/2016, 1:20 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

warren.w wrote on 8/15/2016, 1:27 PM

 

Hi

You need to email support at magix.com  and ask for the activation counter to be reset then you will be able to register MEP 2014 again.

John EB

Thanks. I tried that, been 3 hrs and no reply. Called them too at 305-772-5810 but after all the promptes the recording says "all our lines are busy" which I find hard to believe.

warren.w wrote on 8/19/2016, 3:44 PM

It's been 4 days and I haven't heard anything back from the Magix people yet. What is goign on with these people? They don't inspire any confidence in buying their products if they can't even communicate with their customers.

warren.w wrote on 9/20/2016, 1:36 PM

So it's been over a month since I asked for help from Magix support and NOTHING, not ONE word from them! What the hell? This is insane! What the hell do I have to do to get their attention?